Customer Service Sales

FABIOLA A. GOMEZ

**** **** ******, **** ********, NY 11370

!OBJECTIVE Email:**********.************@*****.*** Cell: 347-***-**** To !PROFILE obtain a position where I can be an asset to the company, along with development of new skills.

• 3 years experience as a Cashier

• 4 years experience as a hostess

• Proven ability to work in unison with staff

• Organized, highly motivated, and a hard worker

EDUCATION

Queensborough Community College, City University of New York Liberal arts and Sciences Associate, May 2013

Honors !STRENGTH and Awards: Italian Honor Class, Deans Honor List

• Bilingual: English and Spanish

• Excellent verbal and communication skills

• Computer skills- Internet research, MS Word, PowerPoint,

!RELEVANT !Bar • Primi Outlook EXPERIENCE AND ACCOMPLISHMENTS 325 Bowery, New York, NY 10003 Full-time Hostess April 2016 - January 2019

• Customer service-oriented.

• Professional and personable.

• Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.

• VIP clients immediately and provide special treatment including preferred tables.

• Take guests to their designated table, give information about specials, handle special requests, and provide waiter information.

• Accept and organize reservations, and prioritize reservations to accommodate customers.

• walk through dining room during service to ensure guest satisfaction and advice servers and bussing staff of specific service needs.

! • inspected dining room for cleanliness, proper supply levels, and required staffing. Morini Restaurant 1167 Madison Avenue, New York, NY 10028 Full-time Hostess 3 Years

• Greet guests as they arrive and bid farewell at departure.

• Keeping work areas clean and organized.

• Greeting and interacting with guests in a professional manner.

• Answering telephone and taking reservations.

• Alerted management of potential or reported customer issues.

• Train new hosts and hostesses on service policies.

• Take to-go orders by phone and in-person.

BLT Bar and Grill 123 Washington Street, NY 10006

Full-time Hostess and Cashier 2 Years

• Responsible for performing proper customer service and ensure prompt and friendly service

• Responsible in providing exceptional hospitality to all guests.

• Provide fast and courteous service to guest

!Hands On Physical Therapy 32-44 31st Street, New York, NY 11106 Part-time Aide 1 year

• Assisted patients suffering from debilitating conditions such as back pain, fractures, and Sports injuries.

• Welcome patients.

• Check and replace supplies if needed.

!Andromeda • Clean patient Boutique rooms, nursing stations, operating rooms, 91-08 37th emergency Avenue Jackson rooms, etc. Heights, NY 11372 Part-time Cashier 3 Years

• Assisting costumers finding items, answering their questions and concerns

• Responsible for performing a variety of sales functions; arranging, organizing, and displaying merchandise

• Retail sales clerk known for exemplary customer service, team player mindset and exceptional

!All American cash-handling Suds accuracy. 77-15 25th Avenue, Jackson Heights 11370 Part-Time Cashier 1 Year

• Process customer payments by cash, debit, gift, and credit card.

• Inquire about guest experience and smooth any issues.

• Answer telephone calls regarding business information.

• Non stop working ability

• Responsible for balanced cash draw at close of shift.

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