Customer Service Data Entry

Sukhpreet kaur khaira

Apt.***, **** ** Avenue NW, Edmonton AB T6L 6S5

Phone: 587-***-**** Email: ***********@*******.***

Objective

I am seeking a full-time position where i can utilize my skills and grow professionally. I can learn tasks quickly and effectively while upholding strong customer relations. I am an organized, independent worker with strong time management skills. Operate well in competitive environment in which leadership skills are the key to success.

Education

Business Management Accounting Diploma Jan 2015-April 2017

NorQuest College, Edmonton, AB

Advance Computer Course April 2013- August 2014

India

High School Diploma

(graduated with honors in Math and English) 2011-2013

India

Personal Proficiencies

Strong interpersonal skills

●Strong Organizational and administrative skills

●Fast typing speed

●Proficient Window and Microsoft Office Applications

●Superior spoken and written communication in English, Hindi and Punjabi

●Strong decision making and problem-solving skills

●Ability to work independently

●Resourceful and innovative in problem solving

●Quick learner

●Quickly adapt to new and challenging situation

●Detail oriented and highly organized

●Strong functional and technical skills

●Excellent team building skills

●Ability to manage in fast-paced, diverse environment with focus on client and customer service and entrepreneurship

Employment History

Store Manager April 2017- January 20, 2019

Tim Hortons, Edmonton, Alberta

Job Responsibilities

●Reinforce to management and staff, the importance of providing positive customer service behaviors such as immediate acknowledging, smiling, maintaining eye contact, giving customers their undivided attention, and sincerely thanking customers for their business.

●Worked with Clearview (quick-service) to help to analyze the business

●Compare profit and loss statements to help to grow the business

●Be customer-focused in all facets of the store’s operations including properly following up and rectifying any customer issues on a timely basis.

●Complete daily and weekly labour reports and send to those responsible for completing the payroll.

●Compare actual to projected labour costs.

●Complete End of Day reports including Daily Cash Sheet, deposits, etc.

●Analyze the store’s Key Performance Indicators on a daily basis including the day’s productivity rates, the Daily Waste Sheets, the store’s product sales mix and daily cycle counts. Respond appropriately with an action plan to address unfavorable results.

●Put systems or procedures in place to ensure that the store serves best customer service and safe food to customers.

●Building effective teams through recruitment and selection and ensuring quality training practices.

●Identify performance issues with team members and provides appropriate and timely feedback or disciplinary actions.

●Ensure restaurant standards in service times, cleanliness, food safety, and all applicable government regulated standards.

●Ensure that all aspects of the present marketing campaign are being followed according to standards.

●Promote a harassment-free work environment in all stores, ensuring that the Workplace Harassment Policy is posted in the store. Enforce a zero-tolerance policy on workplace harassment.

●Take responsibility to ensure that proper training is taking place in the store. Follow up to see that all training is complete and documented.

●Identify areas of the store operation that need improvement and use staff incentive/reward programs to address and improve those areas.

Administrative Assistant December 2016- November 2017

O&B Trucking Inc., Edmonton, Alberta

Job Responsibilities

●Perform advance data entry and scan documents

●Worked on Sage 50 and SAP

●Answer and screen all office telephone calls

●Organize and schedule meetings and appointments

●Submit and reconcile expense reports

●Update calendars and schedule meetings

●Maintain and order office supply inventory

●Develop and maintain a filing system

●Greet and assist visitors at reception

●Writing and issuing emails to teams and department on behalf of teams or senior staff

Receptionist July 2016

Contract Job

Manulife, Edmonton, AB

Job responsibilities

●Outlook, Excel, MS Word, Data entry, filing and CRM

●Manage and direct phone calls

●Managing and distribute incoming and outgoing mails

●Maintain Employee attendance calendars

●Keep workplace clean and organized to maximum efficiency

●Treat all the people with dignity, respect and maintain confidentiality

●Maintain contact list

●Organize and maintain office supply

Accounting Assistant July 2015 - June 2016

Safe Miles Trucking Ltd., Edmonton, AB

Job Responsibilities

●Prepare and post journal entries as required

●Data entry and monthly bank reconciliation

●Ensuring all payments amount & records are accurate

●Sorting out incoming and outgoing daily post and answering any queries

●Managing petty cash transactions

●Creating and updating expense report

●Review and file payroll documents

●Issue invoices to customer as needed

Reference upon request

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