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Manager Support

Location:
Loveland, Ohio, United States
Posted:
January 29, 2019

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Resume:

CAREER HIGHLIGHTS

AWS Certified (Solutions Architect, SysOps and Developer).

Architected and implemented several AWS environments for Dev/Test/QA/Production.

Designed, planned and implemented on-premises to AWS cloud migration.

Established and Managed Infrastructure and Cloud Hosting Services team

Managed Unix Infrastructure Team Operations.

Architect for designing and implementing a Next Generation Data Center and for migrating Unix/Linux systems to it.

Architect and System Admin for HP-UX (10.20 to 11.31), AIX 4.3, Sun Solaris 8, RHEL 3.5/4.x/5.x/6 and on SLES 10/11

Planned, implemented and supervised storage migrations for several HP-UX, Solaris and AIX systems from older storage frames to newer storage frames as well as to newer technologies, over the years in the P&G environment.

Worked with users at many levels to plan upgrades, implementations, installations and migrations of infrastructure and applications.

Oracle 8 Certified Professional with over five years of experience in Database Architecture/Administration – RDBMS (Oracle & MS SQL Server), Systems Analysis and ER Data modeling (logical/physical), Performance evaluation/ improvement, Technical Project Management.

Experienced in Application development environment setup and support, Production support, Maintenance, Enhancement and Training, Products Evaluation /Installation /Upgrade and Tuning.

Worked with Oracle tools for applications development (Developer 2000, SQL, PRO*C, Oracle Forms), data loading (Oracle’s SQL*loader, data extraction, cleansing and transformation) and Database/Systems Administration of Oracle Database supported systems.

Worked with developers to review code for optimization of queries that load or update data.

EDUCATION

Amazon Web Services Certified Professional with certification for:

AWS Certified Solutions Architect – Associate [ ]

AWS Certified Developer – Associate [ ]

AWS Certified SysOps Administrator – Associate [ ]

Oracle 8 Certified Professional

Bachelor of Engineering (B.E.) in Computer Technology, Nagpur University, India

TECHNICAL SKILLS

Operating Systems: Windows NT, Windows Server 2000 to Windows Server 2016,

Windows 3.1 to Windows 10,

Unix (SCO, HP-UX, Solaris, AIX, Linux)

Cloud Technologies: Amazon Web Services (VPCs, Subnet Groups, NACLs, Security Groups, IAM Users and Roles, Route 53, CloudFormation, Elastic Beanstalk, S3, Site-to-Site VPN, etc.)

Languages: Shell Scripting, SQL, PL/SQL, DDL, DML

RDBMS: Oracle 7.x/8/9i/10g, SQL Server 7 to 2012

Other: Windows Server Administration and Upgrades,

Mail (Outlook and Exchange) administration,

IIS and application hosting setup, LAN design/setup Unix System administration,

Novell Netware 3.x/4.01/ Groupwise support for customers

EXPERIENCE

Role: Infrastructure and Cloud Hosting Services Manager

Employer: LeanSwift Solutions Inc.

Apr 2018 to Present

Cincinnati, OH

Started a new department for Infrastructure and Hosting Services, which handles all of the internal IT, including servers and employee equipment, as well as customer hosting for the Magento eCommerce solution as well as Infor’s M3 ERP solution. Prior to establishing the department, IT was being handled ad hoc by whoever has experience. Also, all of LeanSwift’s IT infrastructure including LeanSwift hosted customer infrastructure is on AWS.

Analyzed current environment and implemented cost reduction steps such as consolidation, decommissioning unused AWS instances, purchasing reserved instances, consolidated billing, etc.

Implemented Cloud Formation for easy provisioning of LeanSwift hosted Magento eCommerce environments for customers.

Created separate accounts for production, development, demo and practice and setup VPCs, private/public subnets, monitoring, autoscaling as well as appropriate IAM roles to restrict customer access to their instances only.

Setup route tables and NACLs for access between subnets, multiple availability zones and VPCs

Created Magento eCommerce environments for customers on AWS with separate resources for Dev/Test/QA and Production.

Installed Infor M3 ERP software at customer locations.

Designed and implemented a solution for hosting Infor M3 ERP software for customers on AWS.

Hired required resources for Infrastructure and Hosting Services department.

Streamlined IT support processes.

Implemented Jira Service Desk for internal IT support as well as for customer incident management.

Created Standard Operating Procedures (SOP) and Current Best Approaches (CBA) for Magento eCommerce customer environment creation and installation.

Drafted and implemented Privacy and Security protocols.

Drafted and implemented SLAs for hosting services for both Magento eCommerce solution as well as Infor M3 ERP solution.

Designed support services and resource requirements for Managed Services for Magento eCommerce and M3 ERP solutions.

Audited employee equipment for software license compliance.

Environment: Various AWS services, Windows Server 2012/2016, Amazon Linux, SQL Server 2012, MySQL 5.x, Redis cache, Magento eCommerce Solution 2.x, Infor M3 ERP Solution 15.1.x

Role: Cloud Technologies Consultant

Customer: Professional Accounting and Consulting, LLC

Oct 2017 to Apr 2018

Cincinnati, OH

Analyzed current environment and formulated migration and implementation plans for migrating to AWS Cloud Technologies and presented the plans.

Created a secure architecture design

Created VPCs for Test and Production with Private and Public subnets

Setup route tables and NACLs for access between subnets, multiple availability zones and VPCs

Conducted security reviews

Conducted security training to employees

Created security guidance documentation

Setup security logging and monitoring

Created IAM Users and Roles for access to SDK, Console and S3

Created CloudFormation template to deploy EC2 instances and S3 buckets automatically to both environments

Setup Virtual Private Gateway, Customer Gateway and VPN for access from onsite to cloud

Setup AWS Workspaces for remote worker access

Created a patching schedule

Setup automatic patching during scheduled downtime

Environment: Windows Small Business Server 2011 Essentials, Windows Server Essentials 2016, Windows Server 2016 Standard, Amazon Web Services (AWS), Quickbooks Professional Advisor

Role: Technical Consultant

Customer: Hitachi Data Systems / General Electric

May 2016 to Oct 2017

Cincinnati, OH

HDS team was responsible for migrating several EOL frames. During the migration efforts, the team was responsible to adhere to GE engineering and architectural designs and standards. I was part of the team and one of the expert resources for server-side migrations in this project.

Responsibilities include:

Work in a team and communicate effectively with the rest of the team to provide highly efficient server-side migrations that meet SLAs (Service Level Agreement).

Executed several host-based storage migrations successfully involving servers and OSes from various vendors.

Worked with other project team members in pre-migration efforts, using scripts to collect data required by storage admins for analysis, validation and resource mapping and to determine if storage-frame based migration or host-based migration is to be performed.

Participated in pre-migration checks to make sure the servers are ready for storage migration and to provide any information needed by the storage administrators.

Involved in SAN migration project to migrate old brocade/cisco switches to the new Cisco MDS infrastructure at GE account, to check and resolve any server-side issues.

Involved in DR implementation testing for server-side checks.

Environment: Sun Solaris 10, RHEL, Storage frames from HDS, EMC and HP

Role: System Admin, Architect, Unix Consultant, Operations Manager

Employer: HP Enterprise Services, LLC (Hewlett-Packard) / Procter & Gamble

April 2008 to April 2016

Cincinnati, OH

The project is to provide HP-UX, AIX and Sun Solaris administration, support and upgrade services for the Procter & Gamble account of Hewlett-Packard. The environment consists of more than 1500 Unix/Linux servers. The support and administration operations are done from various locations globally (Cincinnati, Belgium, Kaulalumpur, Singapore and India) to provide 24x7 support. The core team in Cincinnati, US, consists of about 25 people providing Level 3 support, Level 4 Escalation support, problem management, change management, etc.

Responsibilities include:

Worked as Operations Manager for the Unix Infrastructure Team for the last 2 years with HP.

Work in a team and communicate effectively with the rest of the team as well as with the customer to provide highly responsive support and to meet SLAs (Service Level Agreement).

Plan, implement and supervise storage migrations for HP-UX, Solaris and AIX servers from older Storage frames to newer frames as well as to newer technologies.

Lead architect for developing an HA solution for Linux using Serviceguard for Linux.

Unix Consultant to the ERP team (SAP Basis).

Part of Rapid Response Team to provide fast resolution to highly critical production outages.

Provide Level 4 Escalation support and Problem management and resolution for Unix Infrastructure. All service calls, problem tickets, change requests and work orders are tracked and managed using HP Service Manager (HP OpenView Service Desk previously).

Write change plans to help Level 2 and Level 3 resources to execute complex changes, which do not have an SOP or CBA.

Was lead architect for HP-UX to develop, test, pilot and deploy new solutions using new technologies into the environment.

Part of the team that piloted and executed migration of P&G critical servers to HP’s NGDC (Next Generation Data Center).

Developed a vPars solution to use available hardware resources more efficiently.

Developed virtual machines solution using Integrity Virtual Machines (IVM) to better use hardware resources.

Part of the team to demo proof of concept of SIU (Shared Infrastructure Utility) in the P&G environment.

Environment: HP-UX 10.20 to 11.31 (Hardware Classes: K, D, L, A, N, RP, RX, Superdome, Superdome 2, Blade Enclosures and Blades), Sun Solaris 8, AIX 4.3.3, Redhat Enterprise Linux 3.5/4.x/5.x/6, SLES 10/11 (Hardware Classes: Standalone HP ProLiant servers and Blade servers)

Employer: empyra.com, Inc

July 2000 to March 2008

Youngstown, OH

Role: System Admin/Network Admin/Oracle DBA/Data Analyst/ Data management

Responsible for data extraction, cleansing and loading into Oracle/SQL Server using UNIX scripts, PL/SQL and SQL, Oracle SQL*Loader, scheduling of data loads, optimization of load schedule to match operational use. Manage customer data load schedule for integration between systems and preparation of testing and go live environments. Work with implementation team to define data loads (one time and ongoing), archiving needs, and operational timeframes. Prepare and upgrade development environments for new projects.

Role: Development team support/Network admin

Provide support to development teams to setup and upgrade/manage empyra and client environments with configuration management and project management software. Manage hosted client environments, taking care of network, data and system performance planning, execution and management, to ensure high availability, performance and redundancy. Microsoft exchange set up and maintenance, Fax Server integration, Fingerprint scanning security integration. Support both .NET and Java development teams in multi-tiered environment. Support development to test, test to production migration for multi-tiered developments on both SQL Server (2000, 2005) and Oracle databases (8i, 9i, 10g). Support IIS, Microsoft Reporting Services, Microsoft Sharepoint Server and Microsoft CRM. Manage junior system administrators and ensure tasks are done on time to support development and release/delivery schedules.

Customer: Hewlett-Packard / Procter & Gamble Jul 2005 to March 2008

The project is to provide HP-UX and Sun Solaris administration, support and upgrade services for the Procter & Gamble account of Hewlett-Packard. The environment consists of about 600 Unix servers. The support and administration operations are done from various locations globally (Cincinnati, Belgium, Kaulalumpur, Singapore and India) to provide round the clock support (FTS – Follow The Sun support). The core team in Cincinnati, US consists of about 25 people providing Level 3 support, Level 4 Escalation support, problem management, change management, etc.

Responsibilities include:

Work in a team and communicate effectively with the rest of the team as well as with the customer to provide highly responsive support and to meet SLAs (Service Level Agreement).

Plan, implement and supervise storage migrations for HP-UX, Solaris and AIX servers from older Storage frames to newer frames as well as to newer technologies.

Setup and configure Ignite servers as well as create Ignite Golden Images to help with deployment of new HP-UX servers.

Setup and configure software depots on HP-UX servers to distribute software, patches, etc.

Write shell scripts to automate monitoring, to collect statistics and to validate servers against a defined template.

Provide Level 3 support, Level 4 Escalation support and Problem management and resolution for Unix Infrastructure. All service calls, problem tickets, change requests and work orders are tracked and managed using HP OpenView Service Desk.

Write CBAs (Current Best Approach) and SOPs (Standard Operating Procedure) for various things like installation of software, resolution of a known recurring problem, procedure to follow to make specific changes, patching servers, etc.

Setup, configure and manage MC/Serviceguard cluster servers to provide High Availability of critical applications.

Develop and run scripts to monitor the systems health and produce alerts.

Helped develop the Linux service and involved in installation and maintenance of the Linux servers.

Setup and configure kickstart and yast servers to help with deployment of Linux servers.

Exposure to nPars and vPars.

Worked as an L3 Duty Manager (DM) as part of the FTS support team prior to off-shoring L3 support to GCI.

Environment: HP-UX 10.20/11.0/11.11/11.23 (Hardware Classes: K, D, L, A, N, RP, RX, Superdome), Sun Solaris 8, AIX 4.3.3, Redhat Enterprise Linux 3.5/4.3/4.5

Customer: Cleveland Clinic Health System Oct 2000 to Jan 2007

The project is to provide Oracle and AIX administration, support and upgrade services for a Lawson system for CCHS. The backend is Oracle 8i/9i. The operating systems supported for different modules are AIX 4.3.3 AIX 5.2.

Responsibilities include:

Setup, administer and manage performance for Oracle databases for an ERP System. Responsible for database backup, recovery, maintenance and access security. Develop and run scripts to monitor the systems health and produce alerts to the systems administration team. The database server is on RS6000 servers / AIX 4.3.3 operating system, database on Oracle 8i/9i.

Responsible for planning (task lists, configuration checklist), coordination and execution of the AIX upgrade and 8i to 9i migration to ensure minimal downtime and security of data. Document and communicate plan with customer. Work with vendors to ensure support for specific situations and ensure appropriate planning for upgrades, data migration and testing. Ensure integrity of database.

Data export and import into the ERP system using Exp, Imp and also import using flat files while maintaining data integrity

Review customized code for optimizing performance of queries

Maintain and write triggers for data integrity and maintenance purposes

Extensive knowledge of DML and DDL for the Oracle databases. Create and modify existing tables, views etc using DDL. DML was used to insert and update data in the tables. Management of database space and performance using DDL

Environment: AIX 4.3.3/5.2, Oracle 8i/9i, Lawson

Customer: cboss Community Network Oct 2006 to March 2008

The project is to provide Oracle administration, support and upgrade services to support developers on a project for the Ohio Attorney General. The backend is Oracle 10g. The operating systems in use are Windows 2000 Server and Windows Server 2003.

Responsibilities include:

Setup and administer Oracle databases. Manage performance for Oracle databases.

Responsible for developing a backup and recovery plan and making sure the plan is implemented.

Data export and import from the development database to the staging and production databases using Exp, Imp.

Support developers to resolve database related issues as well as help them optimize code for better performance, if needed.

Environment: Windows 2000 Server, Windows Server 2003, Oracle 10g, Microsoft Visual Studio.NET

Customer: eSylvan learning Mar 2005 - Oct 2005

The goal of this project is to create a low-cost alternative for a student learning system using Linux as the operating system and using VoIP as the medium of communication. This project has been implemented in two phases. The first phase involved research for finding an existing solution for a VoIP client (softphone) on the Linux platform with the right codec. Once it was found that there are no existing softphones available for Linux with the required codec built-in, the second phase of the project started. The second phase involved designing a complete solution with the following criteria:

Integrate an existing softphone and an existing commercial codec and integrate this softphone into eSylvan’s Learning Environment software.

Create a startup wizard that will walk the end-user through with setting up one or two users with passwords who have minimal privileges.

Create a dialer setup and configuration wizard that will walk the end-user through with selecting a phone number that is closer to the end-user’s home area by downloading that area’s access numbers by first dialing a toll free number and then configuring the dialer to use the selected phone number(s) to connect to the Internet.

Create a dialer application that will use the phone number(s) selected above and connect the end-user to the Internet to use the Learning Environment to learn from a tutor in a one-on-one session.

Setup a desktop computer with Linux and configure it so that the end-user has minimal permissions (enough to run the Learning Environment and some other basic applications like browser, word processor and email)

Create an image of the desktop computer so that the multiple computers can be setup based on the image with minimal effort.

Responsibilities include:

Project management of the VoIP project

Research and build the proof of concept

Linux Admin for the project.

As a technical lead, designed the solution and supervised and advised programmers in coding and implementation.

As a Linux admin, setup and configured the desktop computer for end-user with proper access privileges, installed all the required applications including the Learning Environment. Created the final image of the computer for replication on to computers with similar hardware.

Tested each of the components and the final solution completely to eliminate bugs. Also tested with eSylvan to make sure they are satisfied with the delivered solution.

Customer: Comprehensive Medical Interview, Inc. Jan 2002 – Dec 2002

The project was to implement a medical data collection system for large hospitals, clinics and doctors offices.

Responsibilities include:

Develop Data model and data relationships between the tables

Code review for performance tuning for queries, reporting

Support development environment and teams – includes installation and support for iPlanet Web Server running on Sun Solaris

Environment: Windows 2000 Server, Sun Solaris 8, Oracle 9i

Role: System Admin/Oracle DBA

Employer: Cybersoft Technologies, Inc., Houston, TX

Oct 1998 to Jul 2000

Oracle DBA responsible for the installation, setup and configuration of Oracle 7.3 with Oracle Applications 10.7, Oracle 8.0 and client software on Windows NT, Sun Servers, HP-UX servers and Windows 95 PCs, as well as database creation for testing and production.

Data extraction, data cleansing and load to move data from other systems into Oracle. Responsible for database backup, recovery, maintenance and access security. Worked in upgrade of system from Sun OS 2.5.1 to Solaris 8 and migrating databases from 7.x to 8.x and then to 8i. Oracle Support Engineer working on database administration and troubleshooting database problems. System Admin for both the Unix and NT LANs. WAN Support Engineer responsible for monitoring and recovery. Troubleshoot and problem resolution via phone and on-site support.

Environments: Oracle 7.x/8.x, Cisco/Ascend routers, HP-UX 10.20, Sun OS 2.5.1, Solaris 8, Red Hat Linux 5.2, Windows NT 4.0, Windows 95/98

On-site clients include: General Services Commission, Texas State Government, Austin, TX; CnC Investments, Inc., Houston, TX

Role: Oracle DBA/System Admin/Programmer/Analyst

Employer: Infovision, Inc., Dallas, TX

Apr 1998 to Sep 1998

Installation and configuration of Oracle 7.3 and LAN on Windows NT 4.0 server and workstations. Database creation for production and testing using DDL. Extract and migrate customer data from other environments (flat file, Access DB, excel spreadsheets, etc) into Oracle. Established Oracle connectivity between server and workstations. Maintenance of the database and the network. Development of database triggers and PL/SQL procedures on the database-end of the core software product developed by InfoVision Consultants.

Environment: Oracle7.x on Windows NT, PL/SQL



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