Customer Service Representative
Resume:
JULIE PICANCO
Nashua, NH *****
Cellphone 603-***-****
**********@*****.***
SUMMERY OF SKILLS
Ability to multi-task, prioritized, and work independently, as well as within group
Highly self-motivated, fast learner, organized, and reliable
Works well in fast paced environments
People oriented/loves interacting with people, well-rounded, Leadership, and friendly
Fast typing skills along with great writing and communication skills
Persuasive and passionate in many customer-facing roles.
WORK EXPERIENCE
Koroseal Interior Products
Customer Service Representative, October 2007 – present
330-***-**** (please be discrete)
Nashua, NH (telecommuter)
Place orders, via phone, fax, or e-mail.
Required to know and practice the function of each product the company offers
Explain how product works to designers, architects, end-users or contractors.
Responsible for order from start to finish until shipped and invoiced.
Able to work in a fast paced environment, multitasking, tele-commute
Work with other supervisors to meet customer’s needs or requirements
Work on Returns and credits if product is defective or customer chose has been change.
Able to handle calls 60-75 per days, e-mails 50-75 per day
Work with different products that is offered in company environment
Navigate tough situations with focus on how to best focus on customers’ needs
Able to learn through on-the-job experiences
Maintain the utmost discretion when dealing with sensitive topics.
Righter Group, Inc
Customer Service Representative, May 2001 - October 2007
Wilmington, MA
Interact with customers to provide and process orders via, phone, fax, or e-mail.
Provide pricing, documentation and delivery information.
Responsible for order from start to finish until shipped and invoiced.
Able to work in a fast paced environment, multitasking
Work with manufacture to satisfied customer requirements for projects deadlines
Maintain the utmost discretion when dealing with sensitive topics.
Joan Fabrics
Research and Development Lead Coordinator, January 1997 - May 2001
Lowell, MA
Scheduled with production to meet deadlines for designers
Work with design team to meet trade show samples
Cut and ship porotype for approval
Work with other departments to further company
Inventory control
Purchase and procurement
EDUCATION
Burdett Business School – Associates in Fashion Design
Graduated in 1995
Greater Lowell Technical High School
Graduated in 1994
COMPUTER SKILLS
MS Office, Work, Excel, Outlook, Power Point, Aurora, Gmail, Adobe, Nitro, System 21, Filemaker Pro
ADDITIONAL SKILLS
Bilingual in Portuguese and English, Sewing
Contact this candidate