Patient Financial Counselor, Patient Accounts, Transcription, Spanish
Resume:
Debbie Ballard
Kent, WA 98030
253-***-**** cell
253-***-**** home
*********@*******.***
EMPLOYMENT HISTORY
CONIFER HEALTH SOLUTIONS, 3560 Dallas Parkway, Frisco, TX 75034; contracted employee at Highline Medical Center, 16251 Sylvester Rd SW, Burien, WA 98166; FINANCIAL PATIENT ADVOCATE (10/13 to Present) Screening/assisting patients applying for various Washington State Medicaid programs, Victims of Crime and Financial Assistance through the Catholic Health Initiatives Hospital System Network for both inpatient/outpatient clients. Software applications used: Epic, Meditech, Ace, Provider One, One Health Port, Optum and Availity. Received specialized training from the State of Washington for Washington Healthplan Finder and Washington Connection.org. Used Spanish-speaking skills with thousands of patients in this capacity.
NAVOS (Formerly Highline West Seattle Mental Health Center), 1210 SW 136th Street, Burien, WA 98166; FINANCIAL COUNSELOR (10/06 to 4/07 and 4/10 to 5/13) Commercial /private medical insurance verification and authorization tracking for Mental Health Agency in King County. Software applications used: HDX, Provider One, Tera Term, Sigmund.
KAPLAN COLLEGE, 500 SW 39th Street, Suite#155, Renton, WA 98057; MEDICAL OFFICE SPECIALIST INSTRUCTOR (1/09 to 12/09) night educator for administrative medical program teaching Medical Insurance & Coding (Physician and Hospital), Medical Transcription, Accounting, Receptionist Duties, Law & Ethics, Medisoft, Microsoft Office 2003 & 2007, HIPAA, OSHA & AIDS training, etc.
HEALTH SERVICES NW, 2201 Lind Avenue #300, Renton, WA 98055; CUSTOMER CONTACT SPECIALIST (5/07 to 5/08), patient collections for 20 different hospitals (Providence and Swedish Health Systems) in 2 different states, offering payment plans and financial assistance. Software applications involved: Lyrical, Ipayx, HBOC, Star, Cubs, Meditech, Datanet, WAMedWeb, Premis.
VALLEY MEDICAL CENTER, 400 S. 43rd St, Renton, WA 98055; PATIENT ACCOUNTS REP II (4/00 to 4/05), AR FOLLOW-UP/COLLECTIONS/INSURANCE DENIALS via the phone for commercial insurances in a public hospital setting using software such as Chartmax, HBOC, Star, Premis, etc. I was the first of VMC’s commercial insurance billers to become a Certified Patient Accounts Technician (CPAT) through AAHAM in 2003.
MULTICARE MEDICAL GROUP, 17700 SE 272nd St, Covington, WA 98042; MEDICAL INSURANCE VERIFIER/MEDICAL RECEPTIONIST (8/97 to 11/99), pre-surgery insurance verification, patient registration, appointment scheduling and call center triage for health conglomerate in a “floating” capacity for three clinics in different locations within the specialties of family practice, ob/gyn, internal medicine and pediatrics. Worked with the EPIC and APS software systems.
SMITH MEDICAL TRANSCRIPTION, 24029-111th Place SE, Apt. J304, Kent, WA 98031; MEDICAL TRANSCRIPTION BUSINESS OWNER (12/87 to 12/98) specialties included: Orthopedics, Physical Therapy, Cardiology, Pathology, Family Practice and Psychology. Full service, broad-spectrum Medical Transcription provided for clinicians located in Kirkland, Bellevue, Redmond, Renton, Kent and Covington, WA. Privately tutored 10 students in Medical Transcription.
VALLEY PSYCHOLOGISTS, 3900 East Valley Road, Suite 100, Renton, WA 98055; MEDICAL INSURANCE BILLER/SECRETARY/RECEPTIONIST (4/94 to 1/97) insurance billing, bookeeping, transcription, reception and scheduling appointments via phone and in person for this 2-man office. Work rendered was on a contractual basis with Smith Medical Transcription and not as an employee. Software application: Medisoft.
Debbie Ballard, Page Two
OUTPATIENT PHYSICAL THERAPY, 701 “M” Street, Auburn, WA 98002; MEDICAL RECEPTIONIST (3/93-2/94) for two clinics as an employee and medical transcription which was under a contractual basis with Smith Medical Transcription.
WASHINGTON SPORTS MEDICINE AND ORTHOPEDIC ASSOCIATES, 11821 NE 128th, Kirkland, WA 98034; MEDICAL TRANSCRIPTIONIST/MEDICAL ASSISTANT (2/87-7/87) also did my externship there in all aspects of Medical Assisting, both front and back office.
NATIONAL HEALTH LABORATORY (now LabCorp), 18251 Cascade Avenue South, Tukwila, WA 98188; ACCESSIONING SUPERVISOR (9/78-6/81) lead of a 6-man crew in well-known national reference laboratory that processed up to 1500 patient specimens per day. Responsible for all hiring, termination, training, quality control and safety of crew.
NATIONAL HEALTH LABORATORY (now LabCorp), 7622 Louis Pasteur Drive, San Antonio, TX 78229; SMAC OPERATOR TRAINEE/BAC-T SET-UP/ACCESSIONING PROCESSOR (9/77-8/78) specimen pre-test processing, including operation of multi-level testing on the SMAC computer which performed 24 tests simultaneously on .5ml of serum. Transferred to same company in Washington state.
EDUCATION HISTORY
CERTIFIED PATIENT ACCOUNTS TECHNICIAN, AAHAM.org, Renton, WA
MEDISOFT SOFTWARE TRAINING, Medisoft, Renton, WA
MEDICAL ASSISTANT PROGRAM, Lake Washington Vocational Technical Institute, Kirkland, WA
HIGH SCHOOL DIPLOMA, Beloit Memorial High School, Beloit, WI
SPECIAL SKILLS
Spanish (8 years of instruction in school). Assisted with Spanish interpreting for Ronald McDonald House/Children’s Hospital 2005 & 2006 Holiday Cruise and 2006 Day at the Seafair Races. Twenty-three years of internet experience including creating my own websites and blog. Have worked on various computers and software programs related to the healthcare field since 1983. Past Editor of monthly Medical Assisting newsletter. Formerly held two national titles as a writer for Examiner.com for 5 years. Various other volunteering capacities in the last 20+ years. Former host of a weekly internet radio broadcast production out of Las Vegas, NV. Small business owner, licensed in the State of Washington. Relocating to California in June, 2019.
REFERENCES
Available upon request
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