Customer Service Mortgage
Resume:
Paul C. Crawl
Aurora, IL 60505
*********@*****.***, 651-***-****
Objective
To obtain a permanent, full time position in which I will contribute to the companies’ image and success by utilizing my professional skills and experience.
Skills
Broad understanding of loan processes and procedures, documentation, and disclosures, including Conventional, FHA, VA, and Rural Housing.
Over fifteen years of customer service, including buyers side and seller’s side.
Ability to review and evaluate credit reports as well as the review and clearing of title work.
Utilization of various database systems such as Calyx Point, RamQuest, Encompass, and SoftPro, as well as Microsoft Outlook, Word, Excel, and Adobe Acrobat Reader.
Experience
7/2018 – Present
Need It Now (Amazon)
Delivery Driver
Sort containers/bags and load truck.
Deliver two – three hundred plus packages within a fifty mile radius from the warehouse.
5/2018 – 6/2018
Closer/Temporary at Wintrust Mortgage/HKA Staffing, Schaumburg, IL
Generate Closing Disclosure to keep within TRID timelines; send to CD Team for approval.
Communicate with Loan Officer Team for approval to send to Borrower(s) for signature(s).
2/2016 – 10/2017
CD/RESPA Operator at Attorneys Title Guarantee Fund (ATG), Chicago, IL
Generate daily report to keep with TRID timelines for an average of three hundred closings per month.
Generate Preliminary Closing Disclosure to send to Lenders/Brokers and attorneys, as requested.
Collaborate with all parties involved to finalize fees onto the Closing Disclosure to prepare for the closing.
1/2013 - 12/2015
CD Desk at Guaranteed Rate, Inc. Chicago, IL
Collaborate with Closing Agent to enter Closing/Settlement fees onto the Closing Disclosure.
Keep within TRID timelines to accurately send and receive CD’s.
Send Closing Disclosure to Loan Officer for approval then send to Borrower(s) to acknowledge.
Post-Closing Funding Audit at Guaranteed Rate, Inc., Chicago, IL
Generate regional report daily as to coordinate the review of loans on a timely manner.
Review average of three hundred fifty loans per month and request corrections as needed.
10/2011 - 12/2012
Closer/Post Closer at Freedom Mortgage, Downers Grove, IL
Review average of two-hundred closing packages per month and request corrections as needed.
Scan/upload closing packages into internal database and ship packages to the corporate office.
4/2011 - 7/2011
Consultant at Bridge Strategy Group, Niles, IL
Consult with team to decide best course of action for the completion of the project, while achieving the company’s desired results.
11/2010 - 12/2010 Temporary position
Closer/Funder at Interbank Mortgage, Lincolnshire, IL
Reviewed and funded average of fifty residential mortgage loans per week.
Communicated with closing agents, attorneys, in acquiring necessary documents for closing and approval.
09/2008 - 11/2010
Closing Specialist at HMB, Inc. / HUD Chicago, IL
Review an average of two hundred real estate contracts with addendums per month.
Communicate with real estate agents, attorneys, and title companies in acquiring necessary documents.
Upload contracts into internal database; Send out signed contracts to closing agents/brokers.
4/2007-7/2008 Temporary position
Closer/Funder, Wells Fargo Home Mortgage, Lombard, IL
Approved and funded up to two hundred FHA and VA purchase and refinance loans per month.
Communicated with closing agents in the approval process of HUD-1 Settlement Statements.
MHRT (Manufactured Housing Review Team), Wells Fargo Home Mortgage, Minneapolis, MN
Approved up to one hundred purchases and refinanced loans per month.
Communicated with closing agents, state and county municipalities in locating documents for approval.
Processor, Wells Fargo Home Mortgage, Minneapolis, MN
Scheduled and processed loans for up to one hundred closings per month.
Communicated with closing agents, lenders, insurance agents, etc. in acquiring necessary documents for closing.
6/2005-03/2007
Assistant Closer, First Union Title, Eden Prairie, MN
Assisted Closer’s and Examiners preparing documents for closing of seventy-five closings per month.
Acquired necessary documents for clearing title work (payoffs, lien releases, judgments, tax statements).
Prepared closing packages for closing and shipping.
08/2002-06/2005
Mobile Closer, National One Closing Service/Guarantee Trust & Title, Minneapolis, MN
Traveled to various closing locations to witness/notarize loan documentation client signatures.
Return closing package to agent and prepare copies to send to the lender and county for recordation.
Processor, Mortgage One and Finance; Minneapolis, MN
Originated prospective clients, reviewed credit reports, approved clients through online Underwriting.
Communicated with closing agents, insurance agents, mortgage lenders, state and county municipalities in acquiring necessary documents for closing; approved HUD-1 settlement statements prior to close.
Certificates
9/2011
All-REGS Academy Online Education, www.allregs.com
Completing the HUD-1
Completing the Good Faith Estimate (GFE)
Complying with the Mortgage Disclosure Improvement Act (MDIA)
Education
April 2000
Bachelor of Science; Business Management, Indiana Wesleyan University, Indianapolis, IN
May 1996
Associates of Applied Science; Business Administration, Ivy Tech State College, Richmond, IN
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