TABATHA CASSELL

An Experienced, Accomplished Healthcare Services Professional & Leader

**** ********** ******, *** *****, NV 89143 785-***-**** ac8aze@r.postjobfree.com

linkedin.com/in/tabatha-cassell-9b835746

EXECUTIVE SUMMARY

An experienced, driven, and accomplished healthcare services professional, with a wealth of experience while working for many leading, high-profile organizations. HIGHLIGHTS OF QUALIFICATIONS

● Has more than twenty-five years of top experience, holding positions of increasing scope and responsibility.

● Strong background in many areas including program management, strategic planning, profit and loss, project management, team building and leading, staff training and development, recruitment, new program and process implementation, change management, budget administration, and business development.

● Hard-working and dedicated, while highly-experienced in many aspects of healthcare industry work, and is thoroughly familiar with healthcare practices, standards, and protocols.

● Experienced in managing high-profile organizations, overseeing diverse staffs, and in seeing all organizations to their maximum potential in an ever-changing environment.

● Well-versed in developing and implementing new programs and processes which meet with success, and is committed to the provision of the highest levels of care and services.

● Adept in the recruitment, training, supervision, and mentoring of all levels of personnel, and in seeing all individuals to their peak performance potential.

PROFESSIONAL EXPERIENCE

ERP INTERNATIONAL LLC

Health Services Administrator (2016-Present)

Company provides government contracting services. Directly responsible for managing daily health services operations, project management, policy and procedural development, training and supervising clinical and administrative personnel, new service implementation, monitoring new program and service productivity, staff performance evaluation, and handling a wide variety of special projects. Acts as a Clinical Practices and Health Systems Specialist, working collaboratively with various departments within military treatment facility. Duties and Responsibilities:

Research and analyze complex healthcare operations, prepare and brief presentations and project papers, staff and bio-metric reports to executive and senior-level management staff.

Use business intelligence applications to extract, organize, manipulate, and format data from various databases used by DOD and Dept of the Air Force.

Notify, direct and train professional and administrative personnel regarding process, procedure to ensure regulatory compliance requirements.

Collaborates in the development of financial budgets and plans, to execute healthcare activities and initiatives. Analyze utilization of funds for facility senior-level management and executive team.

Assists with preparation of construction, modification, and design activities for new service line implementation. Research requirements to ensure adequate and accessible patient care facility, and safe work environment.

Selected Accomplishments, Projects, and Initiatives:

Oversees a myriad of key projects, ensuring facility compliance with Air Force Initiative.

Centralization initiative compliance has increased from 15 clinics to 39 clinics within a four-month period.

Created referral input tools, eliminating time consuming processes for referring providers, which has reduced rejected referrals by 30% in a three-month period.

Implemented new patient safety measures, which reduced risk and delay in care by 15% via continuous updates and feedback regarding facility’s medical capabilities to regional managed care service center and referring providers.

Serves as Subject Matter Expert for a variety of service line projects, applications and programs. HOSPITAL CORPORATION OF AMERICA

Practice Manager II (2015-2016)

Responsible for practice management, staff training and supervision, new program and process implementation, employee recognition program development, and staff performance evaluation. Managed a multi-location practice for gastroenterology and hepatology specialties. Also project-managed Hepatitis C treatment program.

Duties and Responsibilities:

* Plans, develops, organizes, implements and directs the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction.

* Manages staff & performance including supervising/coaching front office and clinical staff daily and interviewing, hiring, and training new staff.

* Reviews the practice’s policies and procedures to make recommendations for continued compliance/current regulations and interpret policies/procedures to employees, patients, family members, government agencies, etc. Also, makes routine inspections of the practice to assure compliance and reports findings to leadership.

* Addresses issues raised by physicians, employees, and patients and seeks out appropriate leaders or partners to problem solve and process improve.

* Markets the practice in the local community and maintains a good public relations program.

* Development of the practice budget including full profit and loss responsibility of the physician practice, including revenue, expenses and budgeting.

* Identifies strategy for growth and executes plans to achieve growth goals Selected Accomplishments, Projects, and Initiatives:

Practice consistently exceeded monthly revenue target by a minimum of $100,000.

Reduced employee turnover rate by 20% via employee engagement, recruitment, and recognition programs.

Established protocol and policy for Fecal Matter Transplant, which increased services provided to area patients.

Developed and implemented new triage process, which significantly increased access to care in community.

JOHNS HOPKINS COMMUNITY PHYSICIANS

Practice Administrator (2012-2015)

Responsible for practice management, leading staff recruitment efforts, clinic budget administration, inventory management, staff training and development, maintaining facility records, and staff performance evaluation. During tenure, oversaw practice operations for pediatrics, family practice, cardiology, rheumatology, and gastroenterology. Originally hired as Assistant Practice Administrator, and quickly promoted. Duties and Responsibilities:

Responsible for the daily operations of health center/practice. Daily operations include: budget management and the hiring, supervision, staffing, evaluation and discipline of staff.

Works effectively with providers and other staff to develop and implement common priorities and goals related to providing optimal customer service, maximizing operational efficiency, assuring financial viability and rendering high quality health care services.

Demonstrate through leadership example, visible organizational support and a positive attitude to create a positive work environment and enhance provider and staff morale.

Responsible for fostering a positive relationship with the local community served by the health center. Selected Accomplishments, Projects, and Initiatives:

Ensured that employees had necessary tools, with Gallup workplace engagement scores increasing from 67%-85%.

Spearheaded recruitment efforts in pediatric department, resulting in growth from 1.5 to four full-time physicians.

Increased profitability by 3%. achieved through managing clinic budget and decreasing wasteful ordering.

During tenure, increased site revenues by 12% per fiscal year, which greatly exceeded organizational goals.

Increased patient access by 2% via the creation and management of schedule templates for primary care physicians.

Improved workplace and patient satisfaction feedback by 7% by establishing new workflow standards. UNITES STATES ARMY, Fort Riley, Kansas

Clinical Operations Manager (2003-2011)

Responsible for managing day to day clinical operations, staff training and supervision, conducting monthly health plan briefings (for military beneficiaries and their families), plan model development and implementation, assigning personnel, report preparation, and other managerial functions. Duties and Responsibilities:

Responsible for overseeing employees and delegating work tasks throughout the clinical assignment area to ensure processes are completed properly and in a timely manner.

Worked with technicians, healthcare and dental providers, legal professionals and administrative staff regarding training and credentialing to ensure compliance of Department of the Army regulations, and Code of Conduct standards.

Performed required patient care to Department of Defense eligible beneficiaries, to include triage, assessments and screenings, assisting licensed providers with medical procedures, patient education, and follow up care as directed.

Selected Accomplishments, Projects, and Initiatives:

Oversaw all clinical operations which consistently met organizational goals, expectations, safety and compliance.

Successfully implemented military hospitals in Iraq from paper to defense system EMR.

Managed 150 assigned personnel for a six-year period completing deployment activities for thousands per month .

Successfully transitioned all primary care centers into medical home model on multiple military installations.

OKLAHOMA CITY CARDIOLOGY ASSOCIATES:

Practice Manager (1999-2002)

Hired as a nurse to prepare patient for outpatient appointments for physician owners; worked closely with physician owners to expand practice to meet the increasing demands for comprehensive, full-service cardiac care in the Oklahoma City area. Additional services included cardiac stress testing, Coumadin monitoring, cardiac rehabilitation and nutrition education. Point of contact for billing issues, patient explanation of benefits, compliance and patient safety.

Duties and Responsibilities:

Employee recruitment, retention and engagement programs.

Time sheet and payroll accuracy and accountability.

Policy and procedure implementation.

Staffing assignments, performance evaluations and reviews.

Benefits qualifications and administration.

Insurance navigation and eligibility verification and benefits explanation to practice clientele Selected Accomplishments, Projects, and Initiatives:

Grew Cardiology private practice profit from $50K to $1.5 million by designing a full-service cardiology facility. Facility design included in-house laboratory, physical therapy, and Coumadin monitoring services.

Served approximately 120 patients per day by leading 35 staff members in 5 different clinical service areas.

Reduced patient wait time by 15% by creating schedule templates and clinic workflow processes that specifically addressed this issue for 7 different providers.

Trained and transitioned 35 practice employees from paper charts to electronic health records.

Awarded NCQA distinction by establishing policy and procedures that assured safety and quality patient care services.

U.S. ARMY, MADIGAN ARMY MEDICAL CENTER

Clinical Operations Specialist, (1989-1997)

Duties and Responsibilities:

The point of contact for patients and staff in duty assigned clinical setting on a military installation.

Provide operational support to maintain patient flow, coordinate care, and triage, gather and manage patient clinical information.

Provide training and mentorship to incoming personnel within the assigned clinical setting.

Maintain all aspects of supply chain inventory, including par levels, requisition requests, inspection and required storage for operations continuity.

Direct the occupational specialty and medical proficiency and sustainment training for health care team members, and provides guidance and mentorship up to clinics.

Assist in the daily functioning of the clinical operations of the outpatient care centers within a military treatment facility and/or around the assigned military installation.

Advise the Commander of the availability and serviceability of medical equipment and supplies; monitors the Medical Protection System for assigned and attached Soldiers, civilian personnel, retirees and qualified family members.

Selected Accomplishments, Projects, and Initiatives:

Selected to attend advanced patient care training in the Army Nursing Corp program. Awarded Clinical Excellence Graduate.

Honor Graduate- Medical Specialist Course.

Honor Graduate- Primary Leadership Course.

Developed, designed, and managed all operations of after-hours pediatric care clinic. EDUCATION

Master of Business Administration (Healthcare Management), Colorado Technical University, Colorado Springs, CO

Bachelor of Science in Health Services Administration, Colorado Technical University, Colorado Springs, CO

Associate of Science in Nursing, U.S. Army Medical Center & School, Ft. Sam Houston, TX PROFESSIONAL AFFILIATIONS

American College of Healthcare Executives

Professional Association of Healthcare Office Managers

American Association of Healthcare Administrative Management

National Association of Health Services Executives

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