Customer Service Sales

JEAN CASIMIR

**** ********* **, ***** ****: 407-***-**** E-mail: *******@*****.***

OBJECTIVE

Driven ambitious customer support specialist seeking a position where I can develop and excel while giving an employer my best. I love to learn and am always up to a challenge no matter how hard. Also work well with others, while also working efficiently on my own. I am an outgoing, loyal and dedicated individual who is motivated to succeed in any given environment. Possessing 10+ years of providing exceptional support to clients and customers. Always looking for new ways to challenge myself as an individual. SKILLS

• Highly personable Customer Service, Sales and Support Professional with over nine years of experience in customer service, account management, claims and sales processing, and call-center operations within the telecommunication.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Excellent communication and interpersonal skills.

• iOS and Android Certified.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft

• PowerPoint, and Microsoft Outlook). Able to aptly grasp any new software. EXPERIENCE

Chase - Orlando, FL

Specialist II – Customer Service June 2017 – Present

• Take ownership of each customer while empathizing and prioritizing customer needs

• Resolve conflicts and manage customer expectations

• Determine customer needs and provide appropriate solutions through relationship

• Answering incoming calls in a fast-paced environment Spectrum – Orlando, FL

Customer Service Representative - Billing July 2015 –June 2017

• Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed

• Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution

• Meeting performance goals that include, but are not limited to, customer survey results, average call handle time, schedule adherence, quality and Compliance standards AT&T, Inc – Orlando, FL

Customer Support June 2010 –July 2015

• Provide prompt, efficient and courteous customer

• Completing sales and orders

• Providing resolution for escalated issues, providing solution to call center issues EDUCATION

Fort Pierce Westwood High School 2007

Valencia College Associates Degree Business Administration 2015

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