Customer Service Sales
Resume:
Marta S. Espitia
Hollywood, FL 33020
Tel: 561-***-**** Email: ************@*****.***
PROFESSIONAL EXPERIENCE
Perfume Sales - Prada, Carolina Herrera, Valentino
End of 2018
Dillards. Lancome & Elizabeth Arden
2016-2018
Ft. Lauderdale, FL
Used customer service techniques to achieve personal and team goals. Initiated service consultations, regular purchase follow up, and maintenance of client file. Assisted customers with make-up and skin care selections through one on one interactions and sharing cosmetic and brand expertise. Planned and executed in-store events. Attended vendor meetings and product knowledge seminars. Maintained counter stock, organization, cleanliness, and excellent presentation. Participated in physical inventory. Performed other duties as needed.
Lord and Taylor, Laura Mercier
2014-2016
Boca Raton, FL
Initiated service consultations, regular purchase follow up, and maintenance of client file. Assisted customers with make-up and skin care selections through one on one interactions and sharing cosmetic and brand expertise. Planned and executed in-store events. Attended vendor meetings and product knowledge seminars. Maintained counter stock, organization, cleanliness, and excellent presentation. Communicated regularly regarding stock needs, customer preferences, and special events. Participated in physical inventory. Performed other duties as needed.
Bloomingdales, Borghese
2012 - 2014
Boca Raton, FL
Developed and maintained client relationships, created brand loyalty by making connections, initiating service consultations, regular purchase follow up, and maintenance of client file. Assisted customers with make-up and skin care selections through one on one interactions and sharing cosmetic and brand expertise. Planned and executed in-store events. Used customer service techniques to achieve personal and team goals. Attended vendor meetings and product knowledge seminars. Maintained counter stock, organization, cleanliness, and excellent presentation. Communicated regularly regarding stock needs, customer preferences, and special events. Performed other duties as needed. Was top in monthly sales in Store to Door for Borghese line in the State of Florida and received the Top Sales Award in 2013.
Nordstrom, Yves Saint Laurent
2006 - 2011
Wellington, Boca Raton, FL
Responsibilities included beauty make up and skin care, and new customer acquisition. Increased client base by 1,500 customers. Created brand loyalty by making connections, initiating service consultations, regular purchase follow up, and maintenance of client file. Assisted customers with make-up and skin care selections through one on one interactions and sharing cosmetic and brand expertise. Planned and executed in-store events. Used customer service techniques to achieve personal and team goals. Attended vendor meetings and product knowledge seminars. Maintained counter stock, organization, cleanliness, and excellent presentation. Communicated regularly regarding stock needs, customer preferences, and special events. Performed other duties as needed.
Nordstrom, Dr. N.V Perricone
2005 - 2006
Coral Gables, FL
Consulted with individual clients about personalized proper skin-care.
Clientele, Inc.
Beauty Advisor 2000 - 2005
Boca Raton, Coral Gables, and Miami, FL
Riverfront Gallery of Art
Public Relations and Sales 1999 - 2001
Las Olas Fort Lauderdale, FL
Managed an art gallery with over $1 million of inventory. Informed customers about artists, techniques,
and history of paintings and sculptures.
CERTIFICATION & OTHER SKILLS
Certified as an International Corporate Trainer
Proficient in English and Spanish
Specialist in Skin Care and Make up with the most important lines in the world.
EDUCATION
Bachelor of Liberal Arts, Escuela de Artes y Letras, Bogota, Colombia
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