Customer Service Front Desk
Resume:
Graduated - June ****
February 2017 - December 2017
Enrolled - August 2020
Muhammad Haseeb
High Point, North Carolina, 27263
*********@*****.***
Summary
College Student 3rd year in college.
Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service. Education
Southern Guilford High School,
High School Diploma
UNC-Charlotte,
Bachelor's Degree
Employment History
Anomaly Squared
Call Center Specialist
Responsible for qualifying callers for programs, products or services that the clients offer through outbound and inbound calls.
500 plus calls a day inbound and outbound.
Handled claims consistent with client and corporate policies, procedures, best practices and regulations. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Asked open-ended questions to assess customer needs. Assisted customers promptly and politely, in person and via telephone. Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
Answered customer questions regarding merchandise and pricing. Handled all customer relations issues in a gracious manner and in accordance with company policies. Answered average of 500 calls per day, addressing customer inquiries, solving problems and providing new product information.
UNC-Charlotte
Receptionist
I worked at the financial aid office at a front desk as a receptionist. 100 plus calls a day both inbound and outbound
I also have 79 credit hours at UNC-Charlotte.
Corresponded with clients through email, telephone or postal mail. Greeted customers and visitors in-person and via telephone calls. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Answered telephone inquiries from clients, vendors and the public. Professional Skills
Customer Service Advanced
MS Windows proficient Advanced
Bilingual Advanced
Multitasking strengths Advanced
Call Center Customer Service Advanced
General Computer Skills Expert
Receptionist Advanced
Technical Support Intermediate
Languages
Urdu Fluent
Hindhi Fluent
Punjabi Fluent
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