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Executive Assistant Customer Service

Location:
Grosse Pointe, MI
Posted:
January 26, 2019

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Resume:

Angela Neargarder

***** ******** ****** *****: 586-***-****

Harper Woods, MI 48225 Email: ac8ayg@r.postjobfree.com

Special Events & Show Manager

I am a creative, energetic, well presented, highly personable and efficient events organizer with an ability to work independently in a changing and multi-tasking environment with numerous competing deadlines. I have a strong customer service orientation, delivery focus and an active commitment to continuous improvement and quality standards. I have excellent communication skills and I am comfortable working in a fast paced, hands-on, growth orientated work environment.

Career Highlights

Awarded Team Player of the Year for 2018

Awarded Employee of the Month in January and October for 2018

In six months of being employed, I restored the trust & confidence with two of our clients which resulted to be one of the highest client surveys received.

Developed a monthly Diversity calendar that is currently being sent to (3) of my (5) Regions I manage.

Developed a Diversity Newsletter that had been sent to the entire PCP Franchise of Janssen Pharmaceutical

Implemented a weekly Team Building email that is currently being emailed to my coworkers.

Oversaw all planning and execution of Gibraltar Trade Center’s 96+ trade shows and events a year.

Developed the top 2 trade shows, producing 3000 + attendees with an average of $17,000 in admissions.

Produced the largest Garage Sale Extravaganza in SE Michigan, averaging 650 tables, $13,000 in revenue.

Skills Assessment

STRONG EXPERENCE – Over 20 years of successfully planning and executing trade shows and events from start to finish.

MANAGEMENT – Demonstrated ability to oversee projects from start to finish, coordinating with internal and external parties.

Professional Experience

Janssen PHARMACEUTICAL., Troy, MI Nov 2017 – Present

Regional Business Coordinator – (Kelly OCG)

Support (4) Regional Business Directors and their Districts with daily administrative duties and project coordination.

Manage Microsoft Outlook calendar for each Regional Business Director while coordinating & reserving travel in Concur.

Planning, developing and coordinating small & large meetings from beginning to end

Process on-boarding, off-boarding, disability, and leave of absence requests for field sales employees

Develop, draft and edit email blasts for regional communication announcements

Process check requisitions through Ariba Procurement for sponsorship and display fee requests

GIBRALTAR TRADE CENTER NORTH, INC., Mt. Clemens, MI Dec 2007 – Aug 2017

Director of Events – (venue closed)

Develop, coordinate, plan and implement all aspects of all weekend trade shows and outside events.

Responsible for developing, maintaining and building vendor and promoter relations.

Create and coordinate the creation of all event promotional letters and exhibitor contracts.

Steppin' Out – AIDS Walk Detroit, Royal Oak, MI April 2007 – Oct 2007

Team Walk Coordinator

Responsible for coordinating and planning all aspects of Teams for AIDS Walk Detroit.

Worked directly with a group of board members, 450 community volunteers and 140 team leaders.

Developed motivational tools, recruitment and fundraising ideas to increase team participation.

Cystic Fibrosis Foundation, Troy, MI June 2006 – Oct 2006

Non-Profit Special Events Coordinator

Responsible for coordinating and planning 3 Great Strides mini-walks in SE Michigan.

Responsible for maintaining and building relations with CF families, volunteers and major donors.

Coordinated the creation of all fundraising promotional letters and community volunteer ideas.

The Dako Group – Volkswagen of America, Auburn Hills, MI Jan 2005 – Sept 2006

Corporate Meeting Planner

Planned domestic meetings and incentives for groups of 10 to 500 attendees.

Developed cost budgets, enrollment forms, agendas, timelines and mailing announcements.

Negotiated hotel rooms, function space, transfers, entertainment, décor, food and beverage service.

Steppin' Out – AIDS Walk Detroit, Royal Oak, MI Nov 2003 – JAN 2005

Event Walk Director

Planned the yearly AIDS Walk Detroit, which had over 8000 participants.

Worked directly with board members, grant agencies and suppliers to produce AIDS Walk Detroit.

Supervised, motivated, and worked directly with 450 community volunteers.

Education & Volunteer Work

University of Northwestern College

Associate of Business Administration

Associate of Marketing

Associate of Travel Management

Pharmaceutical Event Planner Certificate

Girls Love Mail/Breast Cancer

Volunteer Letter Writer to newly diagnosed women; 3/2016 - present

AIDS Walk Detroit

Volunteer, 2003-2007

Detroit Rescue Mission Ministries

Volunteer, 2003-2005

Areas of Expertise

Build Client & Vendor Relations

Communications

Logistics & Event Management

Facility Operational Management

Multiple Event Planning Management

Travel Arrangements

Concur Travel System

Attention to Detail

Negotiation Skill

Goal Oriented

Multi-task Skill

MS Office 2010/2013



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