Management Office

Tracy R. Armstrong

***** ******* ****, *********, ** 78645

Phone: 512-***-**** Email: ********************@*****.***

Summary

As the compliance officer for banks and non-bank lenders, former regulator, and auditor, my experience is centered in regulatory compliance and business practices. I thrive on learning, and in an environment of increasing regulatory scrutiny, enjoy the challenge of identifying creative solutions, which balance both compliance and business goals. I have gained extensive knowledge of auto leasing, lending and applicable laws and regulations. I have the ability to understand, interpret and apply complex regulatory requirements to business practices.

Experience

Innovative Funding Services, L.L.C., Cedar Park, TX

Vice President of Compliance

October 2015 to Present

Served as the key compliance person for an off-lease, fleet and auto refinance lender. Provided regulatory compliance expertise to senior management in support of strategic initiatives and management compliance risk. Advised on regulatory matters, monitored business activities from and a compliance perspective, developed and provided training and education to staff, drafted and revised policies and procedures to comply with federal and state laws and regulations. Conducted all compliance related activities including third party vendor compliance and reviews, contract and service level compliance requirements, licensing activities for all fifty states, liaison for any compliance and regulatory audits.

Helping Hand Financial, Inc. and CreditServe, Inc., Pflugerville, TX

Vice President of Compliance

January 2015 to October 2015

Served as the Vice President of Compliance for an online lending company offering short-term consumer loans and fee based credit services. Researched and advised on compliance issues on the loan origination and servicing of operations. Promoted cooperative relationships with State regulators as well as tribal entity. Established best practices for outside collection firm and instituted audit process of customer calls.

EZCorp, Inc.

Director of Regulatory Compliance

January 2009 to January 2015

Responsible for the compliance affairs of both the pawn and financial services divisions of publicly traded corporation (NASDAQ: EZPW). Researched and advised on compliance issues related to the company’s storefront and online loan origination, servicing operations, and marketing efforts. Lead a compliance team responsible for periodic audits and risk assessments. Implemented a compliance management program for the financial services division. Served as the subject matter expert make sure documents, projects, product initiatives complied with regulatory and legal requirements as well as enterprise policy. Acted as the Anti-Money Laundering and Office of Foreign Asset Control (OFAC) Officer for the Company, which included money services activities. Promoted cooperative relationships with many State regulators, lenders, outside auditors and Consumer Financial Protection Bureau (CFPB). Responsible for coordinating and responding to civil investigative demand request by the CFPB.

Guaranty Bank, F.S.B., Austin, TX

Director of Regulatory Compliance

August 2004 – December 2008

Advised a $13 billion asset federal savings bank and mortgage subsidiary of publicly traded corporation (NYSE:TIN) on State and Federal regulatory compliance of mortgage, consumer, and commercial lending operations with regard to the origination and servicing activities. Researched and advised on the compliance initiatives with regards to a regulatory enforcement. Supported operations technology implementations, product rollouts, transactional website development and fair lending program. Developed training for over 250 lending employees on compliance rules and regulations. Acted as the Bank Secrecy Act and OFAC Officer for the Mortgage and Consumer Loan Divisions.

Northern Trust Corporation, Chicago, IL

Second Vice President-Audit Services

May 2000 – August 2004

Developed an automated compliance and investment audit programs to ensure standards and practices adherence for a $120 billion asset bank of a publicly traded corporation (NYSE: NTRS). Initiated an extensive Bank Secrecy Act/Anti-Money Laundering audit program, which was later reviewed by federal regulators and deemed to satisfy all regulatory requirements. Analyzed the foreign exchange activities, mutual fund guidelines, securities lending program, treasury, broker-dealer investment compliance, and portfolio investment management functions. Responsible for assessing five key areas of the bank as well as foreign exchange activities to ensure compliance with the requirements of Sarbanes Oxley. Lead efforts to improve standardization and efficiency of responses to regulators.

Empire Funding Corp., Austin, TX

Director of Compliance

September 1998 – March 2000

Advised direct lender engaged in the origination, selling and servicing of home improvement retail installment and loan products with regulatory compliance, licensing, examination, research and operational matters. Served as the subject matter expert to ensure documents, projects, product initiatives complied with regulatory and legal requirements as well as enterprise policy. Responsible for developing compliance and lending training for a lending staff of at least 200 people. Acted as liaison between senior management and various state regulatory agencies and potential investors.

Federal Deposit Insurance Corporation, Austin, TX

Commissioned Bank Examiner

August 1987 – September 1998

Evaluated financial institution’s overall condition by analyzing the capital structure, asset quality, management performance, earnings capacity, liquidity structure, interest rate sensitivity, internal control procedures, bank policies and procedures, and adherence with state and federal regulations. Reviewed complex investment portfolios containing asset backed securities, mortgage lending derivative products, agency structured notes, corporate bonds, and non-rated municipal investments. Appointed as Capital Market Specialist for the Austin Field Office for three years. Assessed bank compliance with consumer protection, fair lending, civil rights and related laws and regulations. Evaluated financial institution’s overall condition by analyzing the capital structure, asset quality, management performance, earnings capacity, liquidity structure, interest rate sensitivity, internal control procedures, bank policies and procedures, and adherence with state and federal regulations. Reviewed complex investment portfolios containing asset backed securities, mortgage lending derivative products, agency structured notes, corporate bonds, and non-rated municipal investments. Appointed as Capital Market Specialist for the Austin Field Office for three years. Assessed bank compliance with consumer protection, fair lending, civil rights and related laws and regulations.

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