Social Media Customer Service

P.O. BOX **** - ***** Nairobi,

Kenya.

Cell Phone:

072*-******

075*-******

E-mail: ************@*****.***

Nyokabi Wangethi

Key Qualifications

Diploma in Information Technology [JKUAT]

Certified Public Accountant [CPA] PART 1

Certified Public Accountant [CPA] PART 2

Certified Public Accountant [CPA] PART 3

Certification in Writing from Freelance Kenya

Degree in Construction Project Management (in Progress)

Abilities

My abilities include the following:

Establish good working relationships with people at all levels.

A team player with the ability to establish understanding and rapport with colleagues across the Group.

Work under pressure and prioritizing effectively in a context of overwhelming demands.

Good customer service skills and a desire to help the general public

To initiate and plan work strategically

Strong organizational and supervisory skills

Clear communication, orally and in writing.

Professional Experience

MEP -Feb 2017-Upto to Date

Position: Content Writer

Duties

Conduct extensive research and develop compelling content for different blogs and websites

Edit and post articles in client’s websites, linking and ensuring keywords and tags are highlighted as required

Advise clients on how to maximize use of various social media platforms

Develop tutorials scripts, emails and other communication briefs for the client

Aureos Group- [May 2012-Jan 2018)

Position: Finance Specialist

Duties

Cash and Accrual Portfolio reconciliations

Income and expenses accruals

Financial Statement Preparation

Maintain general and various sub ledgers

Prepare standard journal entries and review account balances/classifications for potential over/under accrual situations.

Norbrook Pharmaceutical Worldwide- [Jan 2011-April 2012]

Position: Sales Administrator

Duties;

Coordinate collection by providing information to the sales team and debt collectors

Ensure accuracy of the debtor’s accounts.

Generating of invoices and ensuring proper filing system

Keeping records of sales targets and actual figures and compiling them into reports for management.

Maintain Credit policies and procedures

Advise and provide Information on overdue debts to the respective departments

Monthly VAT analysis, reconciliation, and filling of the VAT.

Accounting Skills

Preparation of final books of accounts

Auditing of account books and internal control systems

Carrying out Budgeting

Dealing with financial and quantitative business solutions

Using Quick Books Accounting Package

Using Sage Line 100

Using Sage Pastel Evolution

Using Private equity Office(PEO)

Using Oracle Software

Using efront

Computer Skills

Network design and setup

System analysis and design

Proficiency in using Microsoft office tools [MS word, Ms. Access, Ms. Excel, MS powerpoint]

Data entry operations

Operating system and administration [WIN NT and LINUX]

Content Creation Skills

Ability to Research and Write compelling content in finance and other niches

Clear and Informative writing skills

Search Engine Optimization

Social Media Experience

Good Collaborative and Interpersonal skills

Ability to work independently and deliver

Use of various applications to enhance and increase clients online presence

Contact this candidate