Customer Service Manager
Resume:
Leonard Riney
Tamarac, Florida 33321
***********@*****.***
WORK EXPERIENCE
WALMART, Pompano Beach, Florida
Assistant Manager, Jul 2007-Jan 2018
. Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
. Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market
characteristics, and cost and markup factors.
. Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
. Develop pricing strategies, balancing firm objectives and customer satisfaction.
. Compile lists describing product or service offerings.
. Initiate market research studies or analyze their findings.
. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring
market trends.
EDUCATION
Westchester Business Institute
Marketing / Management, May 1993
. Principles of Accounting I, II, III, Business Law, Advanced Business Law, Communications I, II, III, Microeconomics, Macroeconomics, Psychology, Marketing
ADDITIONAL Skills
. Personnel development, Excellent customer service skills, Merchandising, Bank deposits procedures, Staff training and development, POS system, Customer relations, Strategic thinker, Goal oriented, Open and Closing procedures, Customer oriented, National Food Safety Manager.
Tuesday, January 26, 2016 5:48 AM
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