Customer Service Manager

ROBYN MITCHELL

*** ********** **, *******, ** ***43 · 214-***-****

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EXPERIENCE

SEPTEMBER 2017 – SEPTEMBER 2018

CUSTOMER SERVICE REPRESENTATIVE, Iqor

Took inbound phone calls for emergency roadside assistance and asked appropriate probing questions to determine the situation and what kind of equipment and assistance to dispatch.

Made phone calls to service providers around the country for their assistance in handling our customers roadside needs and sometimes negotiated pricing.

Was promoted to the Escalations Team to deal with customers whose situation had not been resolved during their first call for help. I was given the freedom to utilize my problem-solving skills and best judgement in order to save the customer’s experience by determining the next best course of action.

JUNE 2014 – JUNE 2016

OFFICE MANAGER/PROJECT MANAGER, MID-AM METAL FORMIMG

Saved the company tens of thousands of dollars spent on consumables each year by researching and negotiating with various vendors and suppliers.

Worked directly with architects, project managers and contractors to take blue prints or other specifications to plan jobs provide schedules and updates on jobs.

Created accurate work orders and produce finished products in a timely manner.

Maintain customer files and production schedule to ensure efficient and effective job management in order to provide excellent service.

SEPTEMBER 2011 – MAY 2014

SUPERVISOR, GOODWILL INDUSTRIES OF DALLAS

I supervised 40 or more employees with varying degrees of intellectual and physical disabilities to hang 12,000 to 28,000 pieces of clothing in the Hanging/Packing Departments at the Greater Dallas Distribution Center

The stand-up forklift drivers brought the clothing to be used daily from an inventory that I maintained and supervised as well.

EDUCATION

OCTOBER 2007- MAY 2009

A.A.S. PARALEGAL STUDIES, everest college

Graduated with High Honors, Dean’s and President’s List multiple times, 3.9 GPA

SKILLS

Achieved recognition within the branch for providing excellent customer service by going above and beyond.

Received various fast-track promotions from temp to perm to Supervisor and Management.

3 years Call Center Experience

Strong Leadership skills

Microsoft Office

8 years’ experience as Supervisor or Team Lead

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