Customer Service Administrative Assistant

Debbie Walden

*** ****** *****, *********, ** ***33 H: 770-***-**** E: ****************@*****.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Over 10 years of experience and a very fast learner and a dedicated leader.

Skills

Training and development

File and data retrieval systems

Business operations management

Scheduling and calendar management

Inventory control

Human resources management

Human resources best practices

Payroll for 100

Expense reporting

Process improvements

Invoicing and billing

Customer service orientation

Office administration

Word and Excel

Long Term Care Insurance

Kronos and ADP

Yardi and Matrix

Ariba and Workday

Safe rent

Concur for Company Credit Card

Ordering all office supplies

Experience

BUSINESS OFFICE MANAGER 07/2008 to 12/2018

Gardens of Gainesville - Gainesville, GA

Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.

Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.

Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and develo

Maintained all HR and payroll for 100 employees

Maintained all open positions

Supervised 2 front desks of 12-member team.

Maintained and oversaw all Accounts Receivable of 168 Residents

Maintained all charges for 168 Residents

Maintained all Accounts Payable for 2 buildings

Maintained Company Credit Card

Maintained all training of 100 employees

Worked in a professional and respectful manner to handle all client, vendor and public guest requirements.

Coordinated daily and weekly schedules and monthly calendar obligations for 12 of my front desk employees.

OWNER OPERATOR 09/2003 to 09/2007

Self - Lula, GA

Monitored yearly inventory control

Controlled costs by keeping inventory in line with current needs.

Oversaw day-to-day operations with effective standard procedures.

Boosted customer satisfaction ratings by quickly resolving issues.

Founded and successfully operated a business.

Automated office operations to manage payroll, A/P, A/R, legal, customer correspondence, record tracking and data communications.

Education and Training

East Hall High School - Gainesville, GA GED

1985

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