Customer Service Food

ARLENE R. SORIANO

*** *. ***** ****** */o Radisson Blu Hotel Doha

Tondo Manila, Philippines P.O. Box 1768

Mobile No.: +974 -50021896 Doha Qatar

Email Add.: ******.******@*****.***

OBJECTIVE : Seeking a position and opportunity to use my customer service and management skills to provide, improve customer satisfaction and ability to work well with people.

EXPERIENCE:

Radisson Blu Hotel - Barmaid in Charge ( Library Bar )

Doha, Qatar ( 20 September 2013 to present)

Collect money for drinks served.

Process customer bills or payment

Balance cash receipts.

Balance receipts.

Take beverage orders from serving staff or directly from patrons.

Take customer orders.

Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Mix ingredients.

Plan, organize, and control the operations of a cocktail lounge or bar.

Manage food service operations or parts of operations.

- Bar Waitress ( Orion Bar )

(9 Sept. 2011 - 19 Sept. 2013)

Job Responsiblities – similar in Library Bar

- Waitress ( Palm Garden )

(28 March 2008 to 8 Sept. 2011)

Doing opening and closing shift.

Preparing mise en place.

Responsible for the inventory of all products.

Making all kinds of coffee.

Dealing with the guests according to the SOP of the hotel.

TRAININGS ATTENDED: (Radisson Blu Hotel, Doha Qatar)

)HACCP Level I - 2 November 2012

HACCP Level II – 1 September 2014

“ Yes I Can Delivering the Promise Programme” - 7 January 2012

General Fire Prevention Procedures and the use of Fire Extinguishers – May 2015

Lobster Ink Luxury Hospitality Standard Food and Beverage – 20 August 2013

PERSONAL INFORMATION:

Height: 5’ 2”

Weight: 60 kg

Gender: Female

Marital Status: Single

Hobbies: running, playing badminton, cooking and reading

Skills: knowledgeable in MS Word, MS Exel, Powerpoint and MICROS system

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