Sales Customer Service

Terry Glenn Robinson

**** ** ****** ***, ******** OR 97213

619-***-****; *******@*****.***

Qualifications

25+ years of Sales and Customer Service experience encompassing Insurance, Retail Store Management, Small Business, Medium to Enterprise and Public Sector Sales.

Licensed for Property/Casualty and Life/Health in Oregon and Washington

Proven goal oriented professional with an extensive history in Retail Personnel Management Employee Training and Mentoring, Business to Business Development, Territory Product Management,.

History of prospecting and managing C-level and senior level relationships within medium and large organizations.

Business Development Presentation and execution of strategic and tactical solutions for Small Business, Corporate, Enterprise and Government clientele ranging from 10-1000 employees throughout United States

Established track record of exceeding sales metrics and sustaining customer satisfaction, proven ability to adapt to and sell tangible, intangible products and solutions while working in the field managing employees and as individual contributor working from an office or remotely

Employment History

Independent Agent Pacific Rim Insurance Agency

07/18-Current

Licensed for Property/Casualty and Life/Health in OR, WA, ID and CA

Analysis of current medical benefits with decision maker

Product presentation to business decision maker and employees for Supplemental through Allstate Benefits, Aflac, Insurance products Accident, Critical Illness, Disability, Life Insurance, Vision Dental

SConsumer and Commerical sales with carriers such as USLI, The Hartford, Foremost, Progressive/ASI, Hiscox, Safeco/Liberty Mutual, Tramsamerica (WFG), Kaiser.

Insurance Producer Farmers Insurance 01/18-07/18

Licensed for Property/Casualty and Life/Health in Oregon and Washington

Currently working at the Calahan Insurance agency in Vancouver WA as the Oregon Producer

Products sold range from, Auto, Renters, Homeowners, Specialty, Life and Small Business

Implementation of Social Media, Cultivation of Apartment Property Management Relationships, Agency provided leads and Cold Calling as most successful funnel activates.

Retail Sales Manager A Wireless-Verizon Premium 03/17-09/17

Currently managing a team of 4 Sales Consultants and leading the market in activations

Accomplishments include but not limited to ascending to 1st place from last in the market to both total box sales and year over year comp.

Responsible for a $1.7 Million Profit and Loss statement that included but not limited to: budgeted hours, non-labor operational costs, customer credits and inventory control

Selling Sales Manager responsible for demonstrating senior sales activities through coaching, mentoring developing sales Sales Consultants to individual record performances by of metrics that allowed them to be financially successful.

Store improved from 69% to goal in March to 117% in May and consistently performing at 100+%

Senior Account Executive Sprint ABR 6/16-Current

Purview included New Business Development and implementation of the Sprint Public Sector Winback program.

Education K-12/Higher Education for Oregon/SW Washington and municipalities within 12 counties with Jackson, Lane and Yamhill as top producing and penetrated opportunities

Responsible for scheduling and facilitating business solutions based sales meetings

Managed Hilton properties and I Love My Credit Union Members in the Portland Metro area.

Sales contacts included CEO, CFO, CIO, Small Business, Police Chiefs, Sheriffs, K12 Superintendents, Junior college to Division I, II, III administrators,

Subject matter expert on Workforce Management, Custom Network Solutions, Remote Monitoring (Machine to Machine)

Web Customer Account Executive Comcast/NBC 02/16-06/16

Sales of consumer Internet, Video, Phone and Home Security.

Duties included but were not limited to advising customer of promotions and best tier of service based on pricing and need.

Team Leader as peer coach and best example of job performance with highest close rate on the 2# team of 14 on the sales floor with only 2 months experience on inbound calls at Comcast.

Subject matter expert on Wi-Fi Networks and implementation of Customer owned equipment.

Chairman Get Up And Get It In 03/14-02/16

Chairman of The Cancer and Diabetes Picnic and Wellness Fair San Diego CA

Volunteer for Project Sole, gathering Blue Jean and Milk cartons to make shoes for children in Uganda

Chairman of Project Prayer Vigil for Lincoln High School Alumni suffering from Cancer

Promotion of Health and Fitness (videos and social media

Sales of Superfood Weight Loss Products.

Public Sector-Commercial AE Frontier Communications 07/12-2/14

Management of 165 Government and Commercial accounts specializing in sales of Network Services.

Consult with C-level executives and IT professionals to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Frontier products and services

Manage an existing base of revenue within assigned accounts for Renewals & Revenue Retention

Prospect (including cold calling, networking etc.) to generate leads and accurately forecasting a sales pipeline utilizing SalesForce

Product placement of Network Services; POTS, Fiber, Metro Ethernet DIA, Structured Cabling, Video Conferencing

Subject matter expert on build out of Customer Premise Wi-Fi Networks

Retail Sales Manager T-Mobile Communications 07/10-11/11

Managed and led a sales team of 13 employees to excel month over month from 92% achievement to 117% on new customer activations

Responsible for a $2.4 Million Profit and Loss statement that included but not limited to: budgeted hours, non-labor operational costs, customer credits and inventory control

Ability to demonstrate senior sales leadership through coaching, mentoring developing sales Account Executives to individual record performances by of metrics that allowed them to be financially successful and contribute to the success of the store from #8 to #2 in the market

Public Sector Account Executive Sprint Nextel Communications 05/07-05/10

Monthly quota exceeded by up to 225%, through quarterly contact and penetration of existing account base of 250+ accounts

Purview included new Business Development for Education K-12/Higher Education for Oregon/SW Washington and municipalities within 12 counties with Jackson, Lane and Yamhill as top producing and penetrated opportunities

Responsible for scheduling and facilitating business solutions based sales meetings with City and County CIO, Police Chiefs, Sheriffs on Workforce Management, Custom Network Solutions, Remote Monitoring (Machine to Machine). Sold and facilitated the distribution of 125 Wireless Cards and 130 new cellular lines to The City of Medford Oregon within a 4 month period in 2010

Area Sales Manager Actsoft, Inc. 05/06-04/07

Cultivated and closed sales leads for Client Based Workforce Management/GPS Tracking Software solution (s) through cold calling, website inquiries, marketing, trade shows and working with Sprint as a 3rd party vendor

Managed sales for GPS Tracking and Dispatching software that encompassed a sales territory 95 accounts throughout OR/WA/ID/HI and Canada

Ability to demonstrate senior sales member leadership through coaching, mentoring developing sales Account Executives

Responsible for training of 100+ Sprint/Nextel sales representatives, utilizing in person and Webinar based sales presentations. Scheduled and arranged overnight travel to develop and maintain customer base and agent relationships.

Senior Business Development Destination Wireless 12/02-05/06

Maintained and acquired 65 wireless accounts throughout Washington and Oregon requiring overnight travel, trade shows, dealer trainings, and regional marketing.

Partnered with agency personal of local and state government, hospitals, school districts and corporate accounts such as Sysco Foods, Miller Beer distributors and Coca Cola Bottling

Proficiencies:

CRM-Salesforce

Profit & Lost Analysis

Leadership-Certified Management Sales Training

Multi State Territory Management

Travel Expense Management

Team and Individual Presentations

Event Planning

Fundraising

Strategic Planning & Collaboration

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