Manager Management

JEFFREY FLOYD

757-***-****/email:************@*****.***

**** **** **** ***** **********, VA

Education:

Master of Business Administration

Hospitality and Tourism

Strayer University, Chesapeake, VA

Bachelor of Science

Hotel Restaurant Institutionnel Management

Norfolk State University, Norfolk, VA

Professional Profile:

•Demonstrated a high level of leadership in general management, multi-unit management and campus education

•Easily adaptable to multiple tasks and changes within education to ensure student success

•Empowers staff to demonstrate efficiency, educational leadership, and superior outcomes

Professional Competencies:

Instructional Leadership

•Directs and manages a culinary and fashion program that consists of over 200 students and 12 professional instructors

•Seeks new programming, courses, and opportunities for students that will keep pace with the changing employment outlook

•Observes instructors and provides corrective feedback and support to improve instruction and performance

•Provides career coaching through scheduling and post-graduation opportunities and guidance for graduation

• Develops procedures to direct staff in supporting at-risk students through positive relations and attendance

•Ensures lesson plans are followed by instructors and instructional goals were met

•Organize and leads Culinary students in competitions throughout the region

•Serves as an instructor for Hospitality Business Management courses

Organizational Management

•Responsible for Key Results Indicators (met corporate persistence rate quarterly and yearly)

•Collaborates in the initial American Culinary Federation process and renewal

•Organizes faculty schedules, meetings and workshops

•Maintains efficient scheduling procedures for budgetary purposes and class cohort

•Functional with LMS such as BrightSpace

Human Resource Management

•Performs evaluation reviews for culinary and fashion faculty and staff members

•Screens and interviews candidates with appropriate credentials

•Develops strategic plans for student graduation success

•Develop corrective action plans to monitor for construction counseling

Communication and Community Relations

•Collaborates with other departments to coordinate community events

•Networks with the community to develop partnerships that will enhance enrollment and instructional

•Developed partnerships with Suffolk Public Schools, American Cancer Society, March of Dimes, CHKD, and the Judeo-Christian Outreach Center

•Serves as a speaker for career days at high schools, trade schools, and colleges

•Creates sponsorship and field trips for DC fashion Week, District of Curves, NY Fashion Week and Miami Fashion week for fashion students

Professional Development & Certifications

•Foodservice Management Professional issued by National Restaurant Association

•Instructor/Proctor, Manage First Program, by the National Restaurant Association Education Foundation

•ServSafe Certification issued by the National Restaurant Association

•National Restaurant Association

Experience:

The Art Institute of Virginia Beach, Virginia Beach, VA 2010 - present

Culinary, Fashion, and Photography Department Chair Culinary Management Instructor

Adjunct Instructor

Elegant Catering Services, Chesapeake, VA 2008 to 2010

Catering Consultant

Thompson Hospitality, Norfolk State University, Norfolk, VA 2004 to 2008

Operations Manager

Sodexho, Norfolk State University, Norfolk, VA 2002 to 2004

Residential (District) and Retail Operations Manager

ARAMARK Refreshment Services, Norfolk, VA 2002 Food Service Director

Sodexo Marriott Services, Norfolk State University, Norfolk, VA 1997 to 2002

Retail Manager/Safety Manager

Marriott Educational Services, Norfolk State University, Norfolk, VA 1996 to 1997

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