Customer Service Sales

Stefany Villarreal

Phone: 210-***-**** E-Mail: **********.*******@*****.***

Summary of Qualifications

Bilingual (Spanish/English)

Adept using QuickBooks and Applicant Tracking System (ATS)

Training and development of all facets of the organization, to include processes, procedures, and compliance

Proactive and reactive thinking as it pertains to organizational goals and quality

High degree of accuracy, attention to detail and confidentiality

Collaborates daily with C-Level Executives

Excellent analytical, problem solving and decision-making skills

Ability to work well independently and as a team member with effective relationship building

Committed to excellent service and client satisfaction

Proven ability to complete high pressure projects and tasks to meet demanding deadlines

Ability to prioritize tasks on team and company calendars

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Office 365, and Dropbox

Education

Texas A&M University-San Antonio San Antonio, Texas

Bachelor’s in Business Administration - Human Resource Management December 2015

Work Experience

Provenir Healthcare San Antonio, Texas

Operations November 2014 – August 2018

Compliance Manager/ Supervisor Administrative Services/ Accounts Payable/Accounts Receivable Specialist/Sourcer

Responsible for ensuring the company meets multi-state and federal regulations that govern employment and hiring practices

Manage special projects by organizing and coordinating information and requirements; planning, arranging, meeting schedules and monitoring results

Work closely with the onboarding and credentialing departments to ensure accuracy and improve turnaround time

Audit electronic and hard copy employment files to ensure client, state and JCO standards are being met

Final approval for employment requiring sign-off on personnel files to ensure they meet credentials

Develop organization-wide training; coach cross-functional management team on integration and execution plans aligned with the organization's goals and missions

Plan and conduct organization improvement programs to attract, retain, and motivate high-quality employees while reducing turnover and enhancing the company’s profile

Manage compliance, update policies, and communicate policy/procedure changes to the entire company

Complete regulatory compliance reviews, employee training and complaint management to protect from potential loss or sanction.

Member of panel interviews for internal hires

Periodically perform database auditing to ensure accuracy and compliance

Advise management on best mitigations and monitors the corrective actions through minutes

Coordinate the Joint Commission Re-Certification audit

Design and administer day to day human resources, talent-acquisition (source and interview), compensation and benefits, and risk-management operations

Subject Matter Expert for payroll, benefits and record keeping for internal and contracted employees

Complete W2, 1099 and 1095 forms in a timely manner

Submit federal and state reports on a quarterly basis

Serve as the primary contact for plan vendors and administrators related to group health, group life, dental, and vision benefits

Manage the development of communication tools to enhance understanding of the company’s benefit package

Prepare financial reports and present them to the executive team

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and adequately posted

Create and send contract agreements

Extract reports from VMS systems to measure recruiter’s performance

Process payroll on a weekly, bi-monthly and semi-monthly basis

Summarize receivables by maintaining invoice accounts, coordinate transfers to accounts receivable account, verify totals; prepare reports

Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity

Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers

Resolve invalid or unauthorized deductions by following pending deductions procedures

Collects on accounts by sending invoice reminders and communicate with customers via phone, email, fax or mail

Prepare, verify, and process invoices for sales or services rendered

Assist recruiters in the development of recruitment plans based on client requirements

Continuously review existing sourcing resources and tools to make recommendations

Download data from various sources, format per ATS requirements and ensure timely accurate uploads

Coordinate and execute email, text, calling and snail-mail campaigns and update all feedback in ATS

San Antonio College – Student Success Center San Antonio, Texas

Administrative Associate March 2013 – November 2014

Offered support to the department chair and advisors in conducting daily operations

Contributed to the implementation and execution of a new training program

Assisted in supervising work-study students

Collaborated in course schedule within the Banner System

Assisted students regarding degree requirement, and proper course selection

Texas A&M University-San Antonio - College of Education and Human Development San Antonio, Texas

Student Assistant February 2013 – November 2014

Assisted with event coordination and activities to promote department and programs

Coordinated inventory orders, office supplies, and travel arrangements for faculty

Purchased equipment and instructional materials for the department

Processed invoices and payments, reconciled credit card account

Palo Alto College San Antonio, Texas

Peer Adviser June 2011– September 2012

Assisted students regarding degree requirements, and proper course selection

Offered support to the Director and other Senior Advisors in conducting daily operations and new employee training

Provided guidance with financial aid and scholarships information

Provided career exploration and career planning for students

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