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Health Information Management Professional

San Francisco, California, United States
January 25, 2019

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San Francisco, CA ***** 415-***-****. Email address:



Look for a Health Information (Medical Records) position in health care industry.


Seasoned Health Information Management professional with experience in electronic health record (EHR) supporting provider and patient experience analytical and clinical activities by gathering, analyzing data from patient charts for medical center for daily activities. Performed chart management by reviewing and auditing the patient charts from various medical systems. Reviews scanned documents for accuracy, legibility, and appropriate identification. Performed data analysis by creating and developing package for provider and patient survey for all UCSF clinical departments and divisions monthly. Developed advanced Excel reporting with an excellent interpersonal communication skill and designing recommendation to improve workflows, processes and procedures.


University of Illinois at Chicago (UIC)

Post-Baccalaureate Certificate in Health Information Management (HIM) 2018

Taking a credential exam of Registered Health Information Administrator (RHIA) March 2019

Courses include: Health Information Systems Analysis and Design, ICD-10 CM, ICD-10 PCS, CPT, HCPCS coding, Medical billing

Medical Terminology, Health Informatics, EHRs Documentation, Healthcare Laws, Healthcare Finance,

Healthcare Reimbursement System, HIPPA Policy and Procedure, EHR Systems, Revenue Cycle Management,

Quality and Performance Improvement.


Zuckerberg San Francisco General Hospital and Trauma Center (Oct 2018 – Present)

Health Information Management (HIM) Volunteer

Perform chart management by reviewing and auditing the patient charts data from various medical systems.

Support various daily activities, like release of information (ROI) to patients, assemble and scan patient chart.

Perform chart analysis and ensure the medical documents completed.

Acts as Quality Assurance to audit scanned patient charts and ensure all charts scanned correctly and completely.

Abstract medical information from medical systems for audit purpose.

Design and develop the Revenue Cycle Project for hospital Open-House event in early 2019.

Perform data analysis and present the result for chart analysis to HIM Manager and Director to review.

Collect and develop data analysis for HIM employee attendance and absent for management.

UCSF Health – Health Intelligence Department (April 2017 – April 2018)

Health Experience Intelligence Analyst II (Contract)

Performed data mining, data cleaning & data mapping from different data sources to centralize the data into the

Database for Annual Provider Engagement Survey.

Designed and developed Net Promoter Score (NPS) Package for Annual Provider Survey for all UCSF clinical areas including 20 departments with 90 divisions.

Analyzed and Interpreted the Annual Provider Survey result and developed reporting in Excel.

Tailored made PowerPoint for different departments for presentation to senior management.

Enhanced and developed new features for Incentive Award Program (IAP) Goal Status Report for all patient survey areas.

Designed test cases and documentations to perform User Acceptance Testing (UAT) for Press Ganey and Experience Dash.

Maintained file system and posted Press Ganey Comment, Priority Index files to Experience Dash.

Maintained Performance Report by Domain and Section monthly.

Maintained the master file for Department Code (Apex Dep Code) for dashboard reporting.

Assisted to re-organize and enhance the file system of healthcare database.

Supported to maintain the internal intranet department website.

Performed qualitative analysis tool and classified the provider comments to Medical Director.

Assisted and updated the monthly patient experience dash board projects.

Chinese Hospital Health System - CCHP Health Plan – IT department (April 2014 – Feb 2017)

Data System and Reporting Analyst

Reviewed and audit the member portal for members/patients’ data accuracy.

Performed CPT and Medicare Coverage analysis for Finance Department for billing.

Applied population health concept, used financial, member, and claims data to analyze the cost and benefit for health plan.

Acted as Quality Assurance (QA) Analyst to create detailed, comprehensive and well-structured test plans and test cases for member portal.

Successfully identified the key bugs that led to re-design the member portal.

Identified and recorded, document thoroughly and track bugs and monitor process results.

Created queries to submit member demographics, premium and claims data to CMS and healthcare consulting agency.

Designed and develop Medical Loss Report to calculate the ratio to determine the premium rate for employee groups.

Analyzed and perform data analysis for member and provider demographics and coverages for hospital’s management.

Developed segmentation analysis for coverage, product for Marketing Department.

Set up and maintained medical providers and vendor information in DST MHC for Claims department.

Validated data sources to perform quality check to reduce the business risk.

Chinese Hospital Health System – Chinese Community Health Resources Ctr (Sept 2013 – April 2014)

Covered CA Certified Enrollment Counselor (Contract)

Ranked No.16 for the highest number of total enrollment completed out of more than 5600 enrollment counselors in CA.

Performed data analysis for performance of enrollment portfolio by level of insurance coverage, sites, using pivot tables, V-lookup to update the report weekly.

Provided an excellent customer services and explained the feature of insurance coverage, and examined the documents to enroll Covered CA program to customers.

Pre-qualified and prescreened customer information and documents for prospective Covered CA customers., Daly City, CA (March 2013 – Sept 2013)

Independent Data Analyst (Self-employed)

Prince of Peace Enterprise Inc., Hayward, CA (April 2012 – Jan 2013)

Executive Assistant (Contract)

San Francisco Chinese Alliance Student Center, San Francisco, CA (March 2011 – March 2012)

Volunteer Tutor

Citibank, Millbrae/San Francisco, CA (Apr 2009 – Feb 2011)

Customer Services Representative II, Financial Center

JP Morgan Chase Card Services, Pleasanton, CA (April 2007 – Feb 2009)

Senior Vendor Relationship Manager, Telemarketing Management Services

Developed and presented trend analysis, profitability analysis for senior management.

Initiated process improvement plans and drove for change.

Validated data sources to perform quality check to reduce the business risk.

JP Morgan Chase Card Services, San Francisco, CA (June 1998 - March 2007)

Treasury Analyst / Credit (MIS) Analyst II, Treasury & Credit Management Department

AMS Services, Inc. Fremont, CA 94538 (Dec 1996 – May 1998)

Production Programmer


Software/Programming: SSRS, MS Access, Excel Macro, Excel Pivot Table, V-lookup, VBA, SQL, PowerPoint,

Oracle Database, Project Management, SQL Server Reporting Tools, SQL Management Studio Tools

System: UNIX, Windows, MS Server 2012, 2014, 2016, Tabeleau, SPSS

Medical System: EPIC, APEX, LCR, EDM, eCW,


University of California, Berkeley Extension

Certificate in MS Access Series (three courses) Dec 2014

Design and Build database / Develop Database Application / Database Automation using VBA


California Polytechnic State University, San Luis Obispo, CA 93407

Bachelor of Science (BS) Degree in Economics 1995


Team Player: Actively shares knowledge and encourages development of others to achieve specific team goals

Communication: Effective communicator and motivator

Language: fluent in English and native Chinese

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