Customer Service Sales

Inès Abdul

*** ****** *, *** #** New York, NY****9 +1-917-***-****

*********@*****.***

French national, holder of E2 spouse visa (no sponsorship needed) Looking for a job as a translator and or proofreader (Studied translation for 5 years) Education

2012 / 2014: Master’s degree in International Trade – English and Spanish – Distinction University of Paris-Est Marne-la-Vallée (France)

2009 / 2012:

Bachelor‘s degree in Foreign Languages Applied to Business - English and Spanish – Distinction University of Paris 8 (France)

2008: French baccalaureate – Economics - Lycée Leonard de Vinci – Saint Witz (France) Work experience

2018: INSPIRED BEAUTY BRANDS – Developer and marketer of hair care products – New York (6 months) Operations coordinator

o Coordinated transportation-activities and resolved shipping issues for domestic and international customers o Supported customer inquiries

2016/2017: LEUNG’s INSTITUTE – Language school - Hong Kong (8 months) Teacher of French, Spanish and English (for kids, teenagers and adults) o Prepared lessons, exercises and tests

2016: DGS GROUP LIMITED (e-commerce company) – Online shopping store specialized in consumer electronics - Hong Kong (6-month contract)

Customer service and sales support officer:

o Provided customer service

o Managed order processing cycle

o Helped customers to resolve any post-sales issues o Translation activities for company’s website

2015: SOJITZ EUROPE PLC – Japanese trading company operating in various business activities such as chemicals, foodstuffs, energy and plastic - Paris, France (4 months) Logistics assistant:

o Processed purchasing orders: took over from sales team and liaised with suppliers from Germany and Italy to initiate merchandise purchases

o Organized transportation: scheduled deliveries, liaised with forwarding agents to clear custom duties and managed delivery delays

o Invoiced customers, tracked payments and followed up on unpaid invoices Internship: MALHIA KENT – French weaving company specialized in the luxury market - Neuilly Sur Seine, France (6 months)

Export sales assistant in charge of several markets (US, France and Canada): o Sales administration: processed orders, invoiced customers and tracked payments o Prospected new designers and presented collection of fabrics during appointments with customers o Helped to organize trade shows

o Business intelligence to find new business opportunities: market research about the Canadian textile industry, analysis of industry competition, new trends and prices Linguistic skills

Computer skills

French

Native fluency Microsoft Pack Office

ERP: Divalto, Sage, Microsoft Dynamics and

Megasys

Zendesk (customer service platform)

English Fluent

Spanish Intermediate

Vietnamese Beginner

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