OBJECTIVE

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

CORE SKILLS AND KNOWLEDGE

Organization & Planning

Multitask Management

Group Training & Education

Multichannel Presentations

Customer Service

Conflict Resolution

Needs Assessments

Retail Sales

& Service

Team Leadership

Resource Optimization

Scheduling & Time Management

Support

Panning & Leadership

Multimedia Communication

Technical proficiencies include MS Office, Dell, Mac, Troubleshooting, Applications, and Operating Systems

PROFESSIONAL SKILLS

Document Preparation: Expert using Word, WordPerfect, PowerPoint, and Presentations. Enter text at 65 words per minute. Integrate data and graphics into documents using Access, Excel, and Quattro Pro. Write, format, and proofread printed and electronic business correspondence, reports, and pamphlets. Research topics on the Internet (Netscape, Explorer). Experienced in the use of PDF files and FTP.

Customer Service and Conflict Resolution: Delivers solutions-driven customer service in multiple rolls, building rapport naturally, asses needs, and determining best practices to solve problems and meet the needs of people of all ages and positions. Combines comprehensive understanding of organizational practices with active, detailed listening skills to provide creative immediate conflict resolution.

Created after-school programs and tutoring sessions to produce measurable improvements in low performance.

Cheerfully answered phones, and greeted customers and clients in retail, educational, and administrative settings at first point of contact. Gathered, assessed, and facilitated information and communication to ensure each individual had a full understanding of procedures, and policies in retail, education, and administrative solutions.

Communication and Team Leadership: Demonstrates consistent expertise creating and managing communications as a homeschool elementary teacher, and administrative support professional.

Utilized professional verbal, written, and virtual communication skills to capture audiences, and effectively teach and train students, coordinate schedules, and plan meetings.

Skillfully facilitated in managing a classroom with as many as 18 students and transitioning from task to task, using visual and audio aids to optimize learning and individual behavior and styles of learning.

Organizational and Administrative Excellence: Creates, manages, plans, schedules, and tracks, documents and transcribes detailed information, manages files and databases, and coordinates activities for multiple individuals, groups and subjects. Maintains strict timelines and deadlines while ensuring accuracy in all administrative processes.

Repeatedly recognized for approach to organizing, controlling and creating a calm and clean environment that facilitate optimal productivity and innovations.

Professional Experience

Homeschool Teacher/Learning Coach, Self, Decatur 2009-Present

Telephone Representative, American Kidney Services, Atlanta, GA 2017

Shoe Sales Associate, Burlington Coat Factory, Atlanta, GA 2009

Inventory Auditor, Accurate Inventory, Atlanta GA 2008-2009

Teacher’s Aide, International Community School, Stone Mountain, GA, 2007-2008

Library Media Assistant, Herzing College, Atlanta, GA 2004-2007

Retail Sales Associate, Sally Beauty Supply

EDUCATION

Working on Bachelors, Kaplan University, Davenport, IA

Major: Early Childhood Education

Associate of Business Administration, Herzing College, Atlanta GA

Major: Business Administration- completed two years of coursework

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