Customer Service Administrative Assistant

Akbermet Yusupova

Chicago, IL Phone: (1-312-***-**** E-mail: **********@*****.***

Summary

Self-motivated, results-oriented customer service specialist with solid experience in retail, education and banking services. Skilled at communicating effectively with customers in multiple languages, transforming their feedback into actionable insights that drive revenue and increase customer loyalty. Experience

Universal Banker/Member Solutions Specialist, First Credit Union, Illinois, 2015 - present. Act as a bank's front face by providing exceptional financial service to members while enthusiastically promoting credit union products and services.

Process financial transactions accurately and efficiently while maintaining a balanced cash drawer.

Actively promote products and services toward bank sales goals.

Build and maintain favorable member relationships.

Open new accounts, certificates of deposit, loans and service existing accounts for members.

Oversee compliance of service standards, policies and procedures set forth by the credit union. Administrative Assistant Manager, ARBRE Beauty Salon, Chicago, Illinois, 2010-2015 Responsible for providing exceptional customer support and streamlining business operations.

Administered scheduling, customer records, financial transactions, and staff payroll.

Consulted clients about salon's services and products.

Ensured stock of supply of beauty products for salon professionals to use.

Delivered high quality work in a fast-paced and demanding environment. INTRAX International Institute, Chicago, Illinois – Student Services Coordinator, 2008-2010 Responsible for the Institute's daily operations and acted as a liaison and support person for students, prospects and staff.

Assisted prospective students with admissions questions and applications.

Advised and assisted students with enrollment processes.

Provided clerical support through data entry, mailings, maintenance of files and records.

Planned and implemented campus events and activities for students and staff. Education

A.S. in Pre-Medicine, Harold Washington College, Chicago, Illinois, 2013 - 2015 B.A in International Relations, International University of Ataturk-Alatoo, Bishkek,2005- 2008 Skills

Fluent in English, Russian, Turkish, Kyrgyz languages; Intermediate level in Spanish.

Proficient in Microsoft Office; G-Suite; Salesforce CRM products; Adobe products.

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