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Customer Service manager

Location:
New York City, NY
Salary:
50K
Posted:
January 25, 2019

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Resume:

Tracey Alfred

***-** ****** ***, ******* NY ***33 718-***-**** ac8amk@r.postjobfree.com

PROFILE

Self- confident, friendly, enthusiastic, organized and a quick learner, self- motivated with strong work values and a sense of responsibility, extensive experience in working in a busy environment, trustworthy with excellent interpersonal skill, perceptive and a strategic thinker.

PROFESSIONAL EXPERIENCE

ACCOUNT MANAGER SWISSPORT 03/2016-PRESENT

Manpower scheduling on a weekly basis.

Review turnover, analyze and identify problems and make recommendations

Responsible for overall discipline, conduct performance, and employee morale.

Provide training as required by airport and customer policies.

Responsible for account budget.

SUPERVISOR SWISSPORT 04/2008-03/2016

Supervise all employee duties

Employee scheduling, overtime control, payroll, vacations etc.

Responsible for overall discipline and employee and moral.

Ability to hold and conduct preflight and post flight briefing.

Meet Airline standards and requirement

SECURITY OFFICER SUMMIT SECURITY 06/2006-04/2008

Responsible for securing and screening airplanes,

Conducting passport screening and passenger thru process.

Maintaining and safeguarding a checkpoint.

EDUCATION

Central High School Georgetown, Guyana (1992-1997) High School Diploma

Universal College Georgetown, Guyana (1998 -2002) Business Accounting

OBJECTIVE

To contribute to your organizations success through the use of exceptional customer service, managerial and people skills.



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