Employee Relations Human Resources

Diana Santos Garcia

Villalba, PR ***** 787-***-**** ********@****.*** LinkedIn

HUMAN RESOURCES MANAGER

Talent Acquisition Recruitment & Onboarding Employee Relations Team Leadership

Accomplished and performance-driven bilingual Human Resources Manager with expertise in talent acquisition, onboarding, training, payroll, employee relations, and performance management. Skilled relationship builder and strategic professional who implements solutions to increase process efficiency, streamline workflow, improve teamwork, and optimize quality, safety, and performance. Articulate communicator and respected leader who manages cross-functional teams to oversee program development, deliver projects, and consistently meet or exceed targets to advance organizational objectives.

Areas of Expertise

Talent Acquisition

Recruiting & Onboarding

Workforce Management

Employee Relations

HR Processes

SAP Programs

Service Procurement

Process Optimization

Performance Management

Vendor/Supplier Management

Team Leadership

Strategic Planning

Program Management

Coaching & Mentoring

Benefits Administration

PROFESSIONAL EXPERIENCE

CARIBBEAN TEMPORARY SERVICES, Human Resources Coordinator, San German, PR, 2012-Present

Oversee all human resources functions for a team of FTE and a remote workforce, including talent acquisition, onboarding and training, benefits administration, payroll, employee relations, and performance management.

Selected Achievements:

Improving talent acquisition by recruiting the most qualified candidates for specific positions based on job description.

Increasing efficiency and productivity by implementing continuous process improvements.

Enhancing third-party workforce management and procurement by managing a VMS program.

Optimize safety and compliance and improve workforce relations by resolving employee matters, including legal processes, workplace safety, performance management, disciplinary action, and grievances.

ROCHE DIAGNOSTIC LTD, Manufacturing Specialist, Ponce, PR, 2006-2012

Operated manufacturing machines to support new projects and participated in the commissioning, characterization, and validation of machinery supporting execution of FAT, SAT, IQ/OQ/PQ protocols for the Validation Department. Conducted audits and evaluations, and documented results as team leader.

Selected Achievements:

Team lead to configure and validate various machines and production equipment at the manufacturer site.

Improved end-user training and support by creating equipment user manual (UMs) and standard operating procedures (SOPs) for new processes.

Minimized incidents and ensured quality control by auditing production processes and enforcing work safety procedures and good manufacturing practices in accordance with OSHA, ISO, FDA regulations, and Quality Systems.

Received five-star recognition for successfully participating in validating the new Freedom 2 product.

Received four-star recognition for successfully validating the machine to manufacture new products.

Additional experience as an Enrollment Technician at Medical Card System as a Health Insurance Advisor at Triple C (SSS).

EDUCATION & CREDENTIALS

BBA, Management and Human Resources, Pontifical Catholic University of Puerto Rico, Ponce, PR, 2005

Graduate Courses in Human Resources, Caribbean University, Ponce, PR, 2006-2011

Bilingual Spanish and English

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