Customer service expert

ANITA AMADI

No.**A YINKA BELLO Lekki Phase *, Lagos State

Tel: 081********, 090******** Email: ***********@*****.***

Personal Profile

A young, vibrant and confident individual willing to attain the highest level at whatever I do, including my work career. A strategic and operational leader, I have objective drive irrespective of challenges and maintain a high level of professional and personal integrity. I am a hard working team player with dedication to my work and a great willingness to build my career in a challenging environment. I am also conscientious and eager to learn.

BIO-DATA:

Sex: Female

Marital Status: Single

State of Origin: Rivers

Local Government Area Obio Akpor

Date of Birth: 24th May 1988

EDUCATIONAL BACKGROUND:

Madonna University Okija, Anambra 2007–2011

(BSc Computer Science) Second Class Lower

Comprehensive Secondary School, Oza, Abia 2000- 2005

Senior Secondary School Certificate (SSCE)

ABILITIES

Excellent Team Player

Ability to work with little or no supervision

Good Listener

Ability to work with Deadline

Good learning and Research abilities

Ability to work under pressure and challenges

SKILLS

Proficiency in all areas of Microsoft Office, including Access, Excel, word and PowerPoint

Excellent Communication Skills, both written and verbal

Good Analytic skills

WORK EXPERIENCE:

Stanbic IBTC Bank, Karimu kotun, Victoria Island, Lagos:

Account Support Officer (ASO) 2014-2016

Responsibilities and Achievements include:

Managing retail and commercial accounts in the personal and business (PBB) division of the Bank

Handling customer queries and ensuring prompt resolution is achieved on all accounts

Devised and implemented a new filling and indexing system for files, resulting in greater ease of access and more time-efficient process

Grown accounts with a 70% improvement in current account balances and 75% in time deposits

Accounting review and account opening

ATM configuration and ATM Reconciliation

Excellent Customer Service

NIIT EDUCATION AND TRAINING CENTRE (ABEOGUTA)

ASSISTANT TRAINING OFFICER 2017-2019

NYSC :

sagamu local government area ogun state 2012-2013

Responsibilities include:

Registering and keeping records of community Development service (CDS) meeting

Updating and setting up meetings

REFEREES:

Happiness Amadi

Shelf drilling, Lekki phase 1, Lagos State

Tel: 081********

Eng.Kingsley T.C Amadi

Chikweson Documenting Company

2 Old Aba Road, Amadi Estate,

Port Harcourt, Rivers State

Tel: 080********

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