Manager Customer Service

Richard Rice Logistics and Operations Manager

********@*****.*** 626-***-**** Henderson, NV, 89015

Dedicated, results-oriented operations manager with 15+ years’ experience leading and mentoring effective teams to achieve safety, profitability and customer service objectives. Possessing exceptional communication skills, able to forge effective business relationships across multi-level organizations. Proven success developing and implementing improved processes to increase productivity and efficiency; utilizing superior skills in planning and organization to drive operational success. Technical Skills include Microsoft Office Suite and WMS Warehouse Management Software.

Materials Management

Leadership & Teambuilding

Cost Management

Client/Employee Relations

Strategic Planning and Analysis

Contract Negotiations

Operations/ Logistics

Staff Training & Development

Policies & Procedure

Professional Experience

DX Supply Chain, Buena Park, CA

Warehouse Operations Manager (2017-2018)

Manage and maintain all fulfillment operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Comply with federal, state, and local warehousing, material handling, and shipping requirements; enforcing adherence to requirements; advising VP of Operations on needed actions.

Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.

Refining warehouse process in picking orders, racking products, packing orders, scheduling inbound and outbound shipments throughout the course of the day.

Managing warehouse inventory, performing cycle counts, and reporting inventory valuations.

Manage day-to-day e-commerce order fulfillment and returns by using the DX3PL system. Manage warehouse performance to KPI’s.

Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.

Handled all administrative and departmental records for payroll, personnel, temps, vacations, invoices and contracts with vendors.

Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

Complete daily, weekly, monthly, and quarterly reports.

Yusen Logistics (3PL), Long Beach, CA

Assistant Manager/ Supervisor (2007 to 2017)

Manage and provide oversight for all logistics operations including more than 200 employees, and for key accounts (including Target); act as operational liaison between Yusen Logistics and Key Customer Representative to ensure the highest level of quality service is provided; oversee department staffing and training initiatives; plan, oversee and produce production schedules; maintain company costs; implement improved processes; and ensure compliance with Standard Operating Procedures and Guidelines. Implement the Continuous Improvement process for operational efficiency to improve business process, increasing productivity and efficiency.

Increased productivity by 20%; implemented a Kaizan project utilizing relocated freight staging areas.

Establish improved processes required inbound scanners be used to verify freight; ensuring accuracy and resulting in a 30% decrease in shipping errors.

Generated a $50K annual cost savings; implementation of a Kaizan project to streamline the manifesting freight process, successfully decreasing previously required downtime.

Decreased staff turnover by 50%; developed and implemented motivational management initiatives, increasing employee engagement, and company morale.

Improved overall performance standards in a cross dock facility; identified opportunities and created solutions that fostered a productive, efficient work environment. Increased internal promotion rate by 25%;

Performance Team (3PL), Santa Fe Springs, CA

Shift Manager (2006)

Oversaw the daily operations of the Import/Domestics Logistics team, comprised of 2 supervisors, and more than 60 employees; planned and directed daily inbound/outbound operations, managed the production schedule, promoted employee development, and maintained standard performance levels to drive overall operations.

Facilitated on-going Safety Awareness Program, resulting in a 50% decrease in company accidents; maintained preventative safety measures and compliance with all Municipal, Provincial, and Federal regulations.

Established employee trainings, evaluated job performance, provided coaching and feedback, and motivated teams to improve standard performance levels.

Target, Chino Hills, CA

Logistics Manager (2005-2006)

Supervised daily operation of the Logistics team (3 Supervisors, 40-50 employees), providing feedback, coaching and recognition.

Achieved 50% reduction in safety issues by recognizing team members for safe work.

Reduced payroll cost 20% by changing previous system for unloading trailers and reducing required time by 45 minutes per trailer.

Ensured Receiving and Reverse Logistics processes were executed in a timely and accurate manner.

Responsible for recruiting, selecting, developing and retaining talented team members.

Supervised the team and provided work direction/prioritization to achieve maximum research execution.

Promoted a safe culture by leading by example and addressing safety concerns.

Made appropriate decisions to achieve payroll, control expenses, and eliminate shortages.

Demonstrated leadership by providing feedback, mentoring, and ensuring the store met Target brand standards.

Additional experience Warranty Claims Manager with Alfa Leisure from 2004-2005; and as a Customer Service Supervisor (2001-2003), and as a Research and Development Technician (1990-2001), with Safariland, Ltd.

Education & Training

Bachelor of Science in in Business Management

University of Phoenix, Diamond Bar, CA

Associates of Science in Criminal Justice

Mt. San Antonio College, Walnut CA

Certificate in Supply Chain Management

Long Beach City College, Long Beach, CA

Certificate in Inventory Supply Management

Long Beach City College, Long Beach, CA

Special Training and Development

ISO 9001 Certified, HazMat Certified, First Aid & CPR Certified, Forklift Trainer,

TQM, Manufacturing Principles, Risk Management

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