Visa status - Permanent Resident of the USA -Green Card Holder

Professional Profile

Having over 17 yrs of experience in software development and over 8 yrs in people/project management. Worked in various roles from developer to Manager. Exemplary ability to work in multiple project in various areas like Risk & compliance management Transition management, Incident management, People management, Release management, Change management and Operations . Success fully managed several SAP implementation, roll outs, support projects, transition and upgrade projects and worked on complete SDLC. Used Waterfall /Agile/Prince2 in various projects . Strong analytical approach to problem solving and solution development. Successfully coordinated Regulatory/Internal and external audits .Trained in creating exception reports. Strong customer service focus; excellent communication skills, including presentations and negotiations Expert in setting up QA process and best practices for all process according to industry standards .

Certifications -Certified ITIL® Expert, Certified PRINCE2® Practitioner & PMP trained

Computer & Technical Skills

ERP: SAP ABAP, SD, FI, MM,WM, PP,HR, BPM, PI, IDM, Security, SolMan, GTS, GRC,Basis

RDBMS: Oracle 7.0 /8.0 /8i with Developer 2000

Programming Languages: Java,C,C++

Administration: Oracle DBA7.x/8.x,8i

Project management : MS office, Microsoft project

Incident management – Servie now(SNOW), Remedy, SolMan

Professional/Work Experiences

Project Manager/Program Manager –TCS, Dec 2014-Present

Project:

AbbVie Inc, Chicago IL – IT Compliance Project Manager Feb 2017- present

Lead end-to-end support and operations of SAP applications

Actively participate in SAP Project Reviews with Project Management Office and Steering Committee to ensure project timelines adherence, adequacy of resources and effective track, and collaboration in global initiatives

Ensure best practices and procedures, documentation capture and architecture principles are carefully followed

Coordinate with SAP functional SME's, SAP support teams, PMO and SAP technical teams to meet operational excellence

Perform risk assessments of SAP applications and other enterprise platforms

Continually improve and transform implementation and program management processes, staffing, and productivity to embrace best practices and deliver customer success on every project.

Lead core team, kick off programs, establish schedules and facilitate meetings.

Drive deliverables and projects to completion, manage white boarding sessions, and meet with stakeholders, partners, and executives.

Work with the core team to establish plans to achieve the quality goals, quality level and meet the ramp plan.

Provide timely and accurate reporting to all stakeholders; hold regular cross-organizational management briefings.

Control project changes by collecting relevant information, evaluating the performance compared to the plan; share the results.

Manage major risks and issues through effective contingency plans and proper escalation. Drive the core team to meet or exceed program targets Accomplish objectives within time and budget targets.

Conduct a post-project evaluation. Assess program results (actual performance vs. program goals), activities and processes.

Methodologies used in implementation/Support are Waterfall and agile respectively.

Works with the Directors and Managers of IT and on establishing processes and policies to build a high-performing organization

Acts as the primary contact for SAP projects in all issues related to SAP implementation/support

Communicates and coordinates proposal presentations and helps drive the decision making process

Service Delivery platform. Recommend SLAs to internal stakeholders, solicit approval, and adhere to approved SLAs on all components of service delivery.

Operational Performance, Manage 24x7 global support focused on delivering exceptional services at a competitive cost structure.

Implement and revises the ITSM (ITIL) model for service operation

Oversees the creations of reportable metrics that are used to validate SLA's. Also searches for trends in data that could indicate the need for process engineering or process improvement.

Providing regulatory, internal and external audit support.

Ensuring compliance and providing evidence as and when required.

Preparing exception report as per Abbvie CAPA process.

Doing pre audit assessment and checking audit prepared ness.

Ensuring Policy compliance from Enterprise applications team .

General Reinsurance, Stamford CT - Dec 2014 – Jan 2017

Methodologies used in implementation/Support are Waterfall and agile respectively

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements as per company project management methodology.

Works directly with the Regional project teams to confirm requirements and scope the projects, keeping in mind the need to implement the standard SAP template as much as possible

Provides technical oversight and guidance for complex implementations

Responsible for ensuring multiple SAP projects are delivered within scope, time and budget requirements Manages day-to-day operational aspects of projects

Provide guidance and direction to business users and Management team on the optimal use of SAP functionality to meet business requirements

Works with the Directors and Managers of IT and on establishing processes and policies to build a high-performing organization

Acts as the primary contact for SAP projects in all issues related to SAP implementation

Ensures proposed solutions address the needs of the respective business unit

Communicates and coordinates proposal presentations and helps drive the decision making process

Minimizes exposure and risk on project.

Transitions the documented business requirements into an actionable document by gaining approval from the business/user group so as to facilitate the development of accurate functional specifications.

Recommends and/or performs appropriate business user training, workshops and documentation.

Facilitates committee and creation of overall SLA driven IT Service Delivery CoE strategies to establish the IT Service Delivery platform. Recommend SLAs to internal stakeholders, solicit approval, and adhere to approved SLAs on all components of service delivery.

Operational Performance, Manage 24x7 global support focused on delivering exceptional services at a competitive cost structure.

Focuses on service delivery for information technology systems to ensure that all services are properly planned out and delivered as expected.

Coordinate with SAP functional SME's, SAP support teams, PMO and SAP technical teams to meet operational excellence.

Accountability for planning, delivery management and supportability of SAP deliverables

Implement and revises the ITSM (ITIL) model for service operation

Oversees the creations of reportable metrics that are used to validate SLA's. Also searches for trends in data that could indicate the need for process engineering or process improvement.

Prioritizes requests and activities and develop schedules and work plans for projects/initiatives.

Project Manager – IBM April 2011 – Sep 2014

Projects: Hienz - Pittsburgh, PA

Avantor – Center Valley, PA

Fiesland campina - Paramus, NJ

Voestelpine - Linz, Austria

Successfully delivered numerous SAP projects as Tech lead and delivery lead

Maintained and optimized Delivery process for project using agile methodology in support projects

Responsible for project management activities and client interaction for multiple projects

Lead the Quality team for the projects in having quality issues and helped improving the quality and the process for the team

Lead the internal tool enablement team in migration of projects from old server to the new environment

Project Lead – Accenture, Sept 2009 – March 2011

Projects : Computer associates, New York

Neptune orient lines, Singapore

Successfully delivered numerous SAP projects as Tech lead and Delivery lead

Responsible for maintaining and optimizing Service delivery process for project

Responsible for project management activities and client interaction for multiple projects

Lead the Quality team and service line delivery for the projects in having quality issues and helped improving the quality and the process for the team while working on water fall methodology

Lead the internal tool enablement team in migration of projects from old server to the new environment

Successfully delivered webinar on Delivery excellence with tile Collaborate, Automate and Govern SAP Change Deployments and Upgrade Projects

Quality assurance lead for various project

Ensure delivery on time with improved quality

Organizing process training for the Client

Responsible for maintaining all the timesheets and status reports

SME for SAP/ABAP

Tech TeamLead – RJT Compuquest Inc, July 2008 – Aug 2009

Projects : Medtronics, Minneapolis, MN

Powell electronics, Houston, Texas

Ceradyne, Costa Mesa, California

Responsible for all technical issues of the offshore team for multiple projects

Working on several offshore support projects – Medtronics & Powell electronics etc.

Responsible for maintaining quality and schedule delivery as per organization standard

Sr. SAP Developer– Knorr-Bremse, Nov 2006 – Jun 2008

Projects : Knorr Breaks corporation, Westminster, MD

Bendix - Elyria, Ohio

Knorr Bremse - Munich Europe

Member of SAP global support team

Organized online/classroom sessions

Analyze technical specifications so that it meets client satisfactions

Customizing SAP scripts

Presentation before Roll out and training to the Key User

SAP Consultant – Avnet, Jan 2001 – Oct 2006

Projects: Avnet inc -Phoenix, AZ

Avnet Asia Pte Ltd Singapore

Member of Asia pacific support team

Project roll over in new acquired companies

Training to the users after implementation

Extensively worked on Reports, BDCs and Sap Scripts, data dictionary, smart forms

Educational Background/Certifications

Abbvie CAPA certified in Oct 2017

Certified ITIL® Expert in Sep 2016

Certified PRINCE2® Practitioner in Sep 2016

MBA form Vinayaka Missions University, Tamil Naidu, graduated Feb. 2014

PMP training from Astrowix in Feb 2010

SAP-TFIN50 from Siemens Information Systems Ltd in Year 2007

BSP training from MHP Germany In year 2007

MCA from IGNOU, New Delhi, graduated 2003

Certificate In Computing from IGNOU in year 2000

Administer the ORACLE Database I & Database II from TGK (India) Ltd in year 2001

OCP (cleared 4 papers of ORACLE DBA )

MDIT (Masters Diploma In Information Technology) from Tata Infotech Ltd (TULEC LTD) in year 1997

B.S. Delhi University, New Delhi, graduated 1995

Job Related Skills & Key Competencies

Possess Management & Team and e to e people management skills.

Possess indepth knowledge in water fall and Agile methodology

Possess knowledge of Risk and compliance

Coordination of audit processes ( External & Internal)

Possess technical skills including, development in ABAP for SAP, ERP Implementation, Maintenance & Up gradation, Application Management, IT Services Management

Setting up of Quality Processes, Business Process Re-engineering

IT Strategy Planning & Implementation, Technology Lifecycle Planning & Change Management

Tools used Clarity, RTC, Sharepoint,Remedy,test director, Service Now, HPALM

Possesses Vendor Relationship Management and Training of process and usage to the users

Responsible for Corporate Trainings & Coordination in Functional and technical team/onsite and offshore team

Responsible for change management, incident management for all support teams

Risk / issue identification and their mitigation plan

Initiating the process for better utilization of resources

Worked in Pharma/Financial/Manufacturing/Distribution/Food/Insurance/life Sciences industries

References: Available upon request

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