Manager Customer Service

EDUCATION

Schenectady High School June ****

International Baccalaureate Diploma Candidate

Nominated as a full-IB diploma candidate Honor Roll (2009-2013)

College of Schenectady Community College

Associates Degree in Human Service Management December 2016

WORK EXPERIENCE

Pizza Hut

Assistant General Manager January 2018- Current

●Maintained fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards

●Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met

●Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

●Assisted in Restaurant Manager in recruiting, interviewing, and hiring team members

●Conducted performance appraisals, takes disciplinary action, motivates and trains

●Ensured that the company standards on equipment and facility were maintained by using a preventative maintenance program

●Ensures food quality and 100% customer satisfaction

●Has authority to hire and fire (or participate in those decisions)

AutoEastern Nissan September 2017-January 2018

Product Specialist

●Maintained daily sales records and sent daily/weekly reports to manage

●Created promotional marketing strategies to stimulate sales growth

●Boosted dealership's sales by recommending new pricing strategies that were subsequently implemented.

●Developed strong customer relationships

●Maintained log sheets and followed up on leads of new and potential customers

●Completed all finance application and paperwork required for qualified customers

●Performed credit checks and worked with different financial institutions to assure qualifications for car loans

Summit Retail Solutions March 2017-August 2017

Brand Ambassador

●Professionally interacted with consumers with a positive attitude.

●Was actively a self-directed employee with the ability to work in a fast-paced sales environment.

●Provided accurate and descriptive reporting of merchandising event activities and consumer response.

●Met deadlines, multi-task and shift priorities when needed. Including cooking and keeping a clean work space at all times.

●Master multiply campaigns in a wide variety: Pot stickers, Perogies, and Pillows

Price Chopper - Schenectady, NY June 2015- May 2017

Produce Clerk

●Responsible for loading, unloading and the proper stocking of merchandise to ensure well maintained fresh quality offerings

●Trained new hires to become familiar with the duties in the produce department such as customer service and cleanliness.

●Assisted and Educated customers on handling various produce while providing customers with high quality of services

●Ensure that old or expired produce is removed and discarded

●Maintain back stack areas as directed

●Crossed trained in multiple departments including: Bakery, Floral and Deli.

Taco Bell-Niskyuna, NY April 2014-September 2016

Shift leader/ Night Shift Manager

●Managed a team of 15 people for everyday operations.

●Resolved guest complaints on food or service promptly and professionally

●Recorded customer orders onto a POS system

●Mastered working in a fast paced environment, while providing fresh, hot food with a smile in a timely manner

●Carefully maintained sanitation, health and safety standards in all work areas.

●Was responsible for closing down and securing the restaurant at the end of the each

●Served as a link between R.G.M. and employees by handling questions, and personal issues implementing root cause analysis to prevent future and present work-related problems

●Assisted senior/salary management with weekly inventory control and weekly stock ordering.

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