Customer Analyst

KIMBERLY O MCCARTY

**** ******** ******* #**, *******, Nebraska 68505 C: 402-***-**** ****************@*****.***

CAREER OVERVIEW

Versatile Team Leader, seeking a challenging position in an opportunity rich environment. The ideal position would exemplify analytical and technical skills allowing for growth and challenges.

PROFICIENCIES

Concur

Replicon

Reviewsnap

vCenter for remote access using several different platforms

Photoshop CC an CS

CRM

Microsoft Word, Excel, PowerPoint, Outlook and OneNote

Scrum

Agile

Smartsheets

Microsoft SQL Server Management

Paycor

SQL Query with Sybase 11 and 17

Reflection for scripted interfaces

ADT and EDI HL7 interfacing

WORK EXPERIENCE

11/2016 to Current

Support Team Leader

TELCOR Inc. Lincoln, NE

Managing a team and work schedule.

Published and monitors the on-call schedule.

Resolves complex customer issues escalated from team members in a timely manner.

Controlled complex customer situations with minimal supervision or assistance from executive management.

Developed leadership skills to enable and shape team members.

Cultivated improved work processes, customer troubleshooting materials, internal policies and procedures.

Led a weekly meeting that documents, updates and educates the team.

Responsible for providing enhanced support to our on-call staff after hours.

Liaised with vendors over mutual customers needs.

Empowered the support team's ability to resolve customer issues by developing new procedures.

07/2012 to 11/2016

Senior Implementation Analyst

TELCOR Inc. Lincoln, NE

Trusted and requested for implementation of the large complex projects with tight deadlines.

Identified and generated improved work processes.

Documentation and publication of connectivity and implementing procedures.

Mentor to new employees, along with teaching those team members problem solving skills, time management and implementing processes.

Led a weekly meeting that documents, updates and educates the team.

08/2007 to 07/2012

Implementation Analyst

TELCOR Lincoln, NE

Work effectively in an open office and team environment.

Prioritizing and managing 20-50 projects at once, keeping them organized and moving forward with clear communication skills and documentation.

Implemented over 100+ different device types to our middle wear application. Ensuring the devices are executed as designed while working closely with the customer to ensure they understand how the program works and how to manage the data that comes from the instruments.

Customized HL7 interfaces by creating, testing and validating to various LIS/HIS systems.

Training of customers on how to use and understand their application.

Concise, detailed documentation of the implementation process for tracking with the use of CRM.

Established weekly minutes for the customer.

03/2003 to 08/2007

Point of Care Coordinatory/Microbiology Team Lead

Nebraska Heart Hospital Lincoln, Nebraska

Point of Care Coordinator

Monitoring of Connectivity of Point of Care Instruments

Connectivity of point of care instruments is a critical component of the patient testing, ordering, billing and resulting process that needs daily monitoring. Daily monitoring of the Quality Control of the data management system allows operations of the instruments with minimal off-line periods.

Generalist duties included complex laboratory procedures in all areas of the laboratory. Troubleshooting in all areas of the lab not limited to point of care. Wrote and implemented standard operating procedures for Point of Care, Serology and Microbiology. Recognized and documented deviations from expected values and being able to correct problems using scientific principles.

Working up of New and Repaired Instruments consisting of controls, linearity's, precision and device to device comparisons.

Ordering of All Supplies for Point of Care Instruments.

Educating and Training of new Personnel.

Equipment and Systems used: Advia 120 Hematology System, Biotek ELx800 for PF4's, Helmer Plasma Thawer, Manual Blood Banking by tube technology, Sysmex CA—500, Triage Meter Plus, Stratus CS by Dade Behring, Lifescan Glucose System, Bayer Rapidpoint 405 Blood Gas Systems, Dimension Expand, Hemochron Elites, Invision and Novius/Invision by Siemens.

EDUCATION AND TRAINING

Associate of Applied Science Degree: Medical Laboratory Technology

MidPlains Community College

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