Customer Service Representative

SARAH POWELL

**** **** ******* ***** *** B* Baltimore, MD 21222

443-***-**** **************@*****.***

Objectives:

To obtain a position that will effectively utilize acquired expertise, creative talents, and commitment to excellence. Desires a position with career growth potential.

Experience:

Customer Service Representative October 2009 – April 2011 / Panera Bread / Rosedale, MD

Responsible for ensuring excellent customer service through daily face to face interactions.

Processed incoming orders.

Coordinated shipments.

Handled customer related issues in order to ensure 100% customer satisfaction.

Additional Adult Assistant: August 2011 – 2014 / Norwood Elementary School / Dundalk, MD

Helps students in classroom with special needs, such as, ADHD, Autism and Behavioral Issues.

Maintains steady guidance and assistance with special learning activities.

Advocates for students with troubled skill levels.

Oversees 25-30 students while teacher is planning her daily lesson plans.

Receptionist: August 2014- January 2015 / Bayada Home Health Care / Towson, MD

answering phones, working in file room, consulting with hospitals

Front Desk Receptionist: August 2014-February 2015 / Express Care / Laurel, MD

Checking Patients in, Answering phones, Generates Patient Forms, Verifying Patients Insurances, Responsible for opening and closing the center, Scanning in charts, Handling Money

Medical Secretary:February 2015- Present / Aurora Women’s Health / Owings Mills, MD

Checking in patients, Answering phones, Scanning, Collecting copays,

Faxing Reports, Prior Authorizations, Pulling charts, Managing email

Skills:

• Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook.

• Excellent communication skills; knows how to work with customers as well as supervisors and other team members.

• Ability to work well in high-paced, high-stress environment.

• Excellent time management skills. Ability to multi-task with a strong commitment to producing high quality work.

• Honest, dependable, trustworthy.

• Quick study; self-starter with a can-do attitude.

Education:

Dundalk High School

June 2010 High School Diploma

References:

Heather Buse – 410-***-**** / Sharon Spencer- 443-***-**** / Taylor Adams- 443-***-****

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