Customer Service Administrative Assistant

Susan A. Carlisle

**** ******** ***** ********, ** 80537 970- 545-2856 *****.*****@*****.***

Administrative Assistant

PROFESSIONAL PROFILE AND QUALIFICATIONS

World-class customer service experience in multiple settings, including medical office

Excellent listening and communication skills

Personable and reliable, quick to establish and maintain rapport

High attention to detail, with an eye for quality

Proven decision making skills with the ability to prioritize course of action

Enjoy interacting with and supporting team members to accomplish goals

Support and uphold company principles with integrity

Proficient in Microsoft Office, email correspondence and Internet research

PROFESSIONAL EXPERIENCE

Front Desk Administrator, Healing Warriors Program, Fort Collins/Greeley, CO September 2018 – Present

Greet clients, collect and verify intake paperwork, check clients in for appointments

Answer telephones, directing clients to appropriate personnel and/or resources

Check clients out, recording proper details and filing all necessary paperwork

Schedule appointments for new and current clients, place reminder calls for all upcoming appointments

Work closely with practitioners and staff to facilitate client safety and comfort at all times

Maintain strict client confidentiality and privacy by following all HIPPA guidelines

Vitamin Clerk, Sprouts Farmers Market, Loveland, CO April 2016 – May 2018

Greeted customers, answered telephones, and guided customers to desired products

Recommended and assisted customers in selecting the best products based on individual needs

Answered questions regarding supplements, including educating customers on correct use and safety

Researched and presented customers with additional resource materials on products

Attended regular educational trainings to expand personal knowledge base

Worked closely with team members and provided support to other departments as needed

Lab Assistant II, US Geological Survey, Fort Collins, CO January 2014 – May 2015

Properly cleaned work space and carefully set up all laboratory equipment for use

Utilized high attention to detail and precision working with very small samples and instruments

Weighed and prepared biological samples for chemical analysis, including microwave digestion

Managed and recorded data consistently in assigned logs and Excel spreadsheets

Maintained regular correspondence with head Research Ecologist

Customer Service/Sales Associate, Repeat Boutique, Fort Collins, CO July 2011 – February 2013

Opened, managed, and closed prominent local boutique during peak business hours

Frequently reached $1500-2K in sales in a single business day

Established and maintained excellent rapport with current and prospective clients resulting in return customers

Consistently received praise from customers on service and attentiveness

Educated customers interested in the consignment process

Processed payments for customer purchases, accurately balanced cash drawer daily

Receptionist/Vet Tech Assistant, Animal Eye Center, Loveland, CO February 2009 – July 2010

Greeted patients, answered telephones, and guided clients and their pets to exam rooms

Scheduled and confirmed appointments, including surgery for local and travel clinics

Placed outbound calls for patient follow-ups and necessary referral information

Managed medical records for new and current clients and corresponded with referral veterinarians

Verified and obtained prescription refills and assisted veterinary technicians as needed

Processed payments for services rendered

Administrative Assistant, Eye Center of Northern Colorado, Fort Collins, CO April 2008 – January 2009

Greeted and assisted patients with timely check in/out

Managed and updated medical records, including multiple insurance details

Answered multi-line telephones in a high-volume 10 doctor practice

Utilized medical terminology to triage and route all incoming calls appropriately

Scheduled and confirmed appointments for 3 separate clinics

Processed payments for services rendered

EDUCATION

Bachelor of Science in Psychology, Colorado State University, Fort Collins, CO December 2015

Minor: Religious Studies Dean’s List: Spring 2012, Spring 2014, Fall 2015 GPA: 3.59

Associate of Arts, Liberal Arts, Aims Community College, Loveland, CO May 1997

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