Customer Service Sales
Resume:
Steve J. Platt
Pittsburgh, Pennsylvania
ac8ae7@r.postjobfree.com
Summary
Dynamic and motivated professional with 15+ years of initiating and delivering sustained results and effective change for the organizations I worked with. An exceptional communicator, with the ability to generate and build strong relationships with colleagues, vendors and customers. Skilled in building cross functional teams with the ability to manage projects from conception to completion.
Employment History
Allied Building Products / Beacon Roofing Supply
(Allied Building Products was acquired by Beacon Roofing Supply in January 2018)
Purchasing Specialist
Pittsburgh, Pennsylvania
January 2018 – August 2018
Managed Allied's largest vendor account (Orgill) for 200+ branches countrywide.
Primary liaison between all other vendors and locations, resolved all vendor issues and worked on improved ROI pricing initiatives.
Developed and implemented a nationwide manual to convert inventory purchasing for the Contractor Tool Centers (CTC) from a purchasing specialist to being monitored and maintained locally at branch level. Trained managers/staff on ordering process, showroom maintenance and trouble shooting.
Assisted in the conversion of a new operating / purchasing / inventory system nationwide for all tool showrooms due to recent (Beacon) acquisition. Conversion from TREND to MINCRON (in house ERP software applications). Created reporting tools for all branches to assist with an easier transition. Acted as liaison to all locations for proper usage of new ERP system.
Purchased appropriate product mix for 200+ branches nationwide. Maintained stock status and lead times to insure proper information flow to demand planning software. Identified excess inventory levels and assisted with disposition.
Liquidated $1M dollars in “Private Label” inventory (Beacon initiative) from Allied's central Distribution Center to Allied locations nationwide to ensure a smooth DC closure and the best ROI on the inventory shipped out thru; forecasting future order quantities, inventory history turns and demand planning.
Analyzed inventory and forecasted sales trends. Advised managers on proper use of purchase orders, assisted in resolving billing issues and researched inventory discrepancies.
Worked closely with suppliers/vendors to insure and maintain quality, acceptable deliveries, monitor returns and address pricing discrepancies. Monitored all purchase orders and created new reports to maintain inventory levels in new operating system nationwide.
Allied Building Products Corporation
Nationwide Buyer/ Inventory Replenishment Manager
April 2010 – January 2018
Aggressively achieved year over year sales growth of 15% - 20%, for 7 consecutive years, while maintaining a GP margin overall of 45% minimum for all 200+ showroom tool centers nationwide.
Established and maintained MOQ’s (minimal order quantities), Min’s / Max’s, “question” obscure data, and monitor other parameters to ensure proper inventory forecasts on a daily basis for all locations.
Evaluate new product lines and programs per corporate initiatives. Handled pricing negotiations, vendor contracts and roll-outs. Assisted each branch with locating special order products and customer requested specific items.
Implemented new programs nationwide and educated sales staff on appropriate sales techniques for various programs. Monitored and communicated market competitive pricing on established market sensitive products.
Coordinated inventory activities, stocking decisions and logistical parameters. Devised, evaluated and implemented improvement programs which enhanced ROI, improved forecasting and reduced costs. Consistently looked to improve processes to increase efficiency on a day-to day basis.
Conducted replenishment training for 10+ new sales trainees / third -party merchandisers nationwide. Managed contracted outside resources to ensure new or updated branch merchandising efforts were completed per corporate guidelines.
Provided weekly inventory status reports. Ensured all dead stock inventory was eliminated per company policy in a timely manner. Managed buy-back programs with all vendors.
Provided inventory analysis and approval on all national stock purchases for Tool Programs that resulted in non-reserved inventory exceeding three months projected usage. Coordinated and implemented sales driven programs such as "Demo Days" with vendors and re-merchandising "Grand Openings”. Coordinated merchandising efforts at all locations.
Attended trade shows, utilized discounts and rebates with vendors to maximize GP. Managed all trade show buys for all Allied locations.
Allied Building Products Corporation
Installation Project Manager
July 2006 – April 2010
Responsible for launching and implementing all phases and duties of a corporate Contractor Tool Center (CTC) Hand Tool Program countrywide. Designed each location’s custom showroom (size varied) to branch specifications while following ADA/safety guidelines, optimizing retail floor space, product placement and overall traffic flow to maximize greater ROI.
Personally promoted the “CTC” program by using concrete sales figures and proven results from prior branch installs. Created word of mouth “buzz” causing a band-wagon effect that encouraged branch managers to embrace this new corporate initiative.
Nationwide travel to assigned locations. Ordered and installed new display materials (i.e.: slotwall, floor displays, graphics, P.O.P /P.O.S). Managed and performed the merchandising of new showrooms. Created custom “plan-o-grams” to ensure best product placement.
Constantly priced hand tools within the showrooms, based on competitive geographic analysis.
Worked closely with the branch managers and/or “CTC” coordinators to ensure all merchandising programs were in place and active.
Monitored, maintained and re-ordered all stock items. Assisted in locating specialty items, special order products and customer requested specific items.
Managed all nationwide recalls, particularly safety recalls. Implemented new product lines and coordinated buy-back programs, branch credits and new product set-ups.
National Real Estate
Settlement Agent
January 2006 – June 2006
Temporary position while I searched for a professional opportunity in my desired field. I had recently transitioned from Michigan to Pittsburgh due to my spouse obtaining a position which allowed us to move back to our hometown.
Pavestone Company
Key Account Manager
Warren, Michigan
October 2001 – December 2005
Managed a 1.8M territory with 30+ big box store accounts (Home Depot / LOWES). Established quality vendor relationships with store management and outside contractors. Also assigned to territories in transition and re-established good working relationships and customer service.
Performed weekly “competition analysis” on pricing and inventory levels. Completed new and old store re-sets. Maintained ongoing P.O.P / P.O.S., price fluctuations, product quality/quantity checks.
Designed individual store “plan-o-grams”, conducted public and employee seminars, demonstrated proper product use, presented weekend D.I.Y. clinics and promoted our products at Home & Garden shows.
Demonstrated expertise in all aspects of hands-on customer service and business development, including: needs analysis, suggestive/ strategic selling, cross merchandising, inventory planning / control and opportunities for improvements in safety procedures.
Recognized for consistently maintaining a high level of business ethics, as well as excellent client relationships through rapid follow through and product knowledge.
Awarded National Sales Representative /Account Manager in 2003. Elected into the Million Dollar Sales Club in 2002-2005. Consistently achieved or exceeded sales goals and budgets.
Military Experience
United States Navy: 1992 - 2000
Pay Grade E-5, Petty Officer Second Class (Honorable Discharge)
Member of the SEABEES Civil Engineering and Combat Battalion.
Education
West Liberty University
Bachelor of Science, Business Administration and Marketing
West Liberty, West Virginia
Graduated June 1998
West Virginia Northern Community College
Associates of Business
Weirton, West Virginia
Graduated June 1996
REFERENCES AVAILABLE UPON REQUEST
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