Administrative Assistant Customer Service

HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ********** ******* with Mercedes-Benz Canada Inc. as an Accounts Payable Assistant.

Extensive knowledge of office procedures and expertise preparing reports and general business correspondence.

Ability to complete work within deadlines; detail oriented with strong communication and organizational skills.

Self-motivated, dedicated worker with good problem solving and decision-making skills.

Proficient in Microsoft Office with a Certification in Word and Excel.

Proficient computer skills: PowerPoint, Access, Outlook, Windows XP, Internet Explorer.

Languages: English and Arabic.

WORK EXPERIENCE

Accounts Payable Assistant 2010 – 2017

Mercedes-Benz Canada Inc.

Ensured invoices, cheques, reports and all confidential documents were scanned and filed securely.

Organized and processed invoices in timely manner.

Conducted audits of vendor statements and contacted them for missing invoices.

Proficient in handling large volumes of physical and electronic data.

Received appreciation from Management for innovative and efficient documentation of EFTs.

Administrative Assistant 2010

Financial Corp, Practice Firm, Toronto District School Board

Set up and maintained the manual and computerized information filing systems.

Researched, produced and submitted practice firm summary/monthly/statistical activity reports, manuals, catalogues and documents.

Maintained up to date record of attendance for practice firm staff.

Coordinated meetings by preparing agendas and taking effective minutes for management.

Prepared presentations and provided information to participants regarding office policies and procedures.

Outlined work priorities and collaborated on projects with other clerical personnel; provided assistance

and guidance on the daily operations of the administrative department.

Administrative Assistant 2000 – 2002

City Adult Learning Centre

Processed student data and edited records accurately using a computerized database.

Performed receptionist duties including greeting clients and directing them to the proper staff or services within a school environment.

Provided administrative support such as filing and updating student timetables Maintained office equipment including fax, photocopier and printers.

Office Clerk 1994-1995

Winning Hotel and Resources, Toronto, ON

Handled high volume of calls managing an average of 60 — 100 calls per day using a meridian phone system.

Managed confidential data by entering client information into a computerized database accurately.

Conducted customer research by operating.

Distributed mail appropriately and in a timely manner which assisted sales team with prompt order.

Filed and retrieved corporate documents, records, and reports.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certificate in Computer and Customer Service 2009

Community MicroSkills Development Centre, Toronto, ON

Advance Literacy Skills (English, Math, Computers) 2008

Centennial College, Toronto ON

Commercial Technical Secondary School Diploma 1986

Hellwan Secondary School, Egypt

Legal Accounting, Financial and Commercial Mathematics, Statistics, Economics (Micro / Macro)

REFERENCES AVAILABLE UPON REQUEST

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