IT Support

Objective

IT professional seeking to utilize my enterprise IT training and leadership skills to contribute to the growth and success of an organization.

Certifications / Technical Skills

Certifications: A+ Cert, MCP, MCSA, MCSE, DCSE, Security + (in progress)

Hardware: MAC, Dell, Gateway, HP, Sony, Panasonic, ASUS, Toshiba, Microsoft Surface, Lenovo,

desktops, laptops, workstations, AS400, hubs, routers, switches; printers, AV /

telecommunication hardware, Cisco hardware, Servers, Medical equipment used w/PC's, Mobile devices Apple, Blackberry, Android

Software: Windows XP/Server; 7, 8, MAC OS, Active Directory, Exchange 2003-12, TCP/IP, DHCP, DNS, WINS, MS Office, MS Outlook, MS 365, VPN, Python, Java, SQL, Citrix, Business and web applications, VMWare, Remote Desktop, Remedy, Service Now. Track-It, SharePoint, SCCM.

Experience

January 2018 – Dec 2018

Michael Howard & Associates (Contract)

IT Support Technician III

Lake Elsinore, CA

Providing support to end-users in a desktop/laptop/workstation network environment, hardware, software, and operating systems (Windows XP, 7, 8, 10 and Mac OS) support

Design new systems or enhance existing systems. Active Directory, TCP/IP, DHCP, and DNS

Installing operating system software, SCCM patches and upgrades, server support

Analyzing, troubleshooting and resolving system hardware, software and networking issues (BL Tickets)

Configuring, optimizing, fine-tuning and monitoring operating system software and servers

Performing system backups and recovery, conducted server builds

Handled tickets for emails (Outlook), MS Suites & various applications, VMWare, SharePoint

Execute general network infrastructure problems including networking, replacing equipment, printers, PC/Server hardware, thin clients and audio-visual setup.

Resolved server/advanced network problems.

Coordinate with customers on complex technology-related requests/problems.

Mobile devices Apple, Blackberry, Android and Tablets.

August 2017 – December 2017

Crystal Stairs, Inc. (Contract)

Network Supervisor

Los Angeles, CA

Supported 700+ users in a desktop/laptop/workstation network environment for clients, Hardware and software support of operating systems and platforms: Windows XP, 7, 8, and Mac OS

10.x, Windows Server 2003 – 2012

Ensure company policies and procedures are followed and ensure all IT SOP's are updated and performed.

Have weekly meetings with staff to ensure expectations are met and email end-user to ensure the customer service level are meeting expectations.

Work SharePoint issues as well as other software issues, assist end-users with any issues they may have.

Installation of network software, diagnosis and resolution of network software problems. 500 back-log tickets.

Perform equipment repairs, the building of cables, and the replacement of boards and components to identify or remedy failures, SQL

May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements.

Identifies staff development and training needs and ensures that training is obtained. Directs the receipt of trouble calls and the diagnosis of equipment problems.

Coordinates the mainframe activities of data processing operations with programming, systems analysis, and with users.

Receipt of trouble calls and the diagnosis of equipment problems. Add users, unlock users, add groups, add group policy to employees using Active directory, AS400, SCCM, plus other applications.

Inventory and encrypt all PC's and Laptops, 600+ back-log tickets.

June 2016 – June 2017

UCLA - David Geffen School of Medicine (Contract)

Los Angeles, CA

Programmer Analyst III

Windows 7, 8, 10 (XP, Vista) and Mac environment support, install and maintain operating systems software in a medium to large computing center, e.g., operating systems, data base software, data communication/network software, and utility software. Supported 5000+ end users.

Design new systems or enhance existing systems, implement and document procedures

Verify systems meet performance criteria, test complex applications, AirWatch Install

Configure HP/Dell printers, Zebra printers, and service those that are out of warranty

Add users, unlock users, add groups, add group policy to employees using Active directory, SCCM

Inventory and encrypt all PC's and Laptops, Image using PXE Boot and thumb drives

Develop and/or teach classes to users on the technical aspects or use of computer hardware, software packages or application, server support and updates

Biological, biomathematics, human genetics, Microbiology genetics, molecular pharmacology, neurobiology, and physiology Departments worked

Install or maintain complex applications systems or complex software packages, which require knowledge of interfaces and of the impact on users, EPIC used.

December 2012 – June 2016 (Contract)

Michael Howard & Associates

Lake Elsinore, CA

IT Support Lead

Managed 7 men team to provide end-user support in a desktop/laptop/workstation network environment for clients, Hardware and software support of operating systems and platform, Windows XP, 7, 8, 10 and Mac OS.

Design new systems or enhance existing systems. Active Directory, TCP/IP, DHCP, and DNS

Installing operating system software, SCCM patches and upgrades

Analyzing, troubleshooting and resolving system hardware, software and networking issues

Configuring, optimizing, fine-tuning and monitoring operating system software and servers

Performing system backups and recovery, conducted server support (HP, DELL)

Handled tickets for emails (Outlook), MS Suites & various applications, VMWare

Execute general network infrastructure problems including networking, replacing equipment,

printers, PC/Server hardware, thin clients and audio-visual setup.

Resolved server/advanced network problems.

Coordinated with customers on complex technology-related requests/problems, SQL

Mobile devices Apple, Blackberry, Android and Tablets.

July 2009 – December 2012

IBM/CSC - Vans/VF Services

IT Support Specialist

Cypress, CA

Support in a Windows/ XP, 7, Mac OS at Vans Corporate office and Distribution Center, desktop, laptop hardware and software support.

Installing and configuring application and operating system software and upgrades.

Troubleshoot and repair hardware and network connectivity issues.

Remove old equipment and perform data migrations.

Design new systems or enhance existing systems

SCCM patch/update, server support Active Directory, SQL,

Led project at North Face (twice) to upgrade pc's and bar code printers

Mar 2008 – Mar 2009

IBM – North American Honda

IT Support Specialist

Torrance, CA

End-user support in a Windows/ XP, 7, Mac OS at Honda’s Corporate office

Installing and configuring application’s and operating system software

Desktop, laptop hardware and software support.

Upgrades, patches on servers and workstations

Troubleshoot and repair hardware and network connectivity issues.

Perform data migrations, recover lost data

Design new systems or enhance existing systems

SCCM patch/update, server support Active Directory, SQL

Education & Training

Bachelor of Science, Business Administration - Information Systems

California State University, Dominguez Hills - Dec 2006

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