Customer Service Medical
Resume:
DENISE DELGADO
Miami, Florida 33144
Cell: 786-***-****
Email: *****************@*****.***
RESUME
Career Objective:
Highly talented, qualified and experienced medical transcription editor, with extensive experience in a variety of services within the medical field, transcriptionist/QA/QA/remote/ Pac's editor, EHR, management, virtual medical dervices including front desk, customer service, data entry, medical scribe, medical writing. Medical billing and coder/electronic medical ecords.
Education Details:
Medical Terminology - Anatomy & Physiology I and II - Chemistry - Biology/Microbiology - Pharmacological Math - Nutrition - All Nursing Required Courses
Summary of Qualifications:
More than thirty years experience in the medical field.
Great typing skills of not less than 90 wpm.
Reliability of phone connection and fast internet connection.
Understanding about different medications with knowledge about pharmacological terminologies.
English and Spanish.
Medical background.
Deep knowledge of medical terminology, anatomy and physiology, and the various medical specialties as required in areas of responsibility.
Excellent communication skills (both verbal and written) necessary to perform the essential functions of the position (including but not limited to English usage, grammar, punctuation, and sentence structure).
Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co-workers and other healthcare personnel and patients and their families when providing information and services, seeking assistance and clarification and resolving problems.
Uncommon ability to understand diverse accents and dialects and varying dictation styles.
Strong ability to decipher doctor’s hand-written notes and transcribe them into readable documents, such as medical reports, correspondence and other administrative material.
Thorough knowledge of medical transcription guidelines and practices and ability to use designated reference materials.
DENISE DELGADO
Cell: 786-***-****
Email: *****************@*****.***
Strong ability to operate designated word processing (e.g., PC, word processing and other software), dictation, transcription equipment, and other equipment as specified for the department's needs.
Excellent eye, hand, and auditory coordination necessary to perform the essential functions of the position.
Strong physical ability and stamina (i.e., to sit and transcribe for prolonged periods of time, climb stairs, bend, stoop, etc.) to perform the essential functions of the position.
Professional Experience:
Multi-Med Services:
2013-2018
Medical Virtual and Transcription Services
Editor
Radiology Transcriptions, Nuclear Medicine, Cardiovascular Diagnostics.
Editor
Virtual management of all patient appointments appropriately and physicians' schedules. Assist with external referrals to other specialists and programs (i.e. specialists, tests etc). Scheduling appointments, confirming appointments.
Verifying insurance information.
Virtual patient's history intake.
Processing referrals.
Virtual medical assistant.
EMR Documentation
Medical writing while doctor examines patient through video
Billing and coding
Process prescriptions orders
Virtual medical scribe
Data entry
Virtual Customer Service
Translations
Allied-Medical:
2009 -2013
Quality Assurance Editor/ Proofreader/ Transcriber/ Medical Coder/ Electronic Records.
DENISE DELGADO
Cell: 786-***-****
Email: *****************@*****.***
Specialties: Radiology Transcriptions, Nuclear Medicine, Cardiovascular Diagnostics, General Medicine, Cardiology, Surgery, Pathology, Internal Medicine, Gynecology, Neurology, Orthopedics, Psychiatry etc. /Legal transcriptions.
Responsible for transcribing patient's records, written material and dictations such as diagnostic reports, consultations, letters, notes, etc.
Responsible for the interview, hiring and training of new transcriptionists and also guide them for related work.
Verify patient's data and transcription.
Analyze the productivity of department and collects the data for the same.
Maintenance of the dictations and transcriptions record, medical procedures.
Maintained the standards of department procedures, polices, objectives, quality improvement and safety etc.
Deals with the inquiries and problems regarding medical information.
Ensure that the requirements are followed and obtained the proper consent.
Medical:
Enabled excellent customer service in a medical institution and made sure that all the patients were well attended
Managed office operations and work flow, office staff, including recruitment, performance management and training/development of a specialty practice.
Provides support and performed regular QA reviews for client intake, registration and scheduling functions.
Maintained and operated the electronic health records and billing system.
Managed client reception and client services coordination.
Provided the required leadership, support and direction for office initiatives and special projects.
Assisted the customer in fixing appointments with doctors as per their needs and in solving their queries
Managed insurance and billing related procedures of the facility.
DENISE DELGADO
Cell: 786-***-****
Email: *****************@*****.***
Med-Type Medical Transcription Services
1997 -2009
Quality Assurance Editor / Proofreader /Transcriber/Billing Supervisor
Specialties: Radiology Transcriptions, Nuclear Medicine, Cardiovascular Diagnostics, General Medicine, Cardiology, Surgery, Pathology, Internal Medicine, Gynecology, Neurology, Orthopedics, Psychiatry etc.
Billing Department
Knowledge of CPT/ICD-9 Codes
Responsible for the maintenance of the patient's documents and records.
Maintained the patient's information, reports, income reports and statistics with balancing the daily schedule.
Processed patient's billing, statements, reimbursement claims, post transaction and data.
Deals with the queries and respond to them by telephone or by writing.
Responsible for the reports distribution, telephone and generation of the bills.
Key Skills & Core Competencies
Strong communication skills
Ability to multi-task and prioritize in a fast paced environment.
Strong time management and organizational skills
Customer management and conflict resolution skills
Knowledge of computer
Education:
High School Diploma
Miami Senior High School
Miami Dade Community College
Reference:
On request.
Contact this candidate