Customer Service Manager

ANTHONY CISNEROS

***** ****** ***** ***., ***********, Ca 93312

Cell: 661-***-**** *************@*****.***

SUMMARY

Over 15 years’ experience in upper management with great administrative skills. I excel in fast paced environments, pay

strong attention to details, and have superior communication skills. Strategic manager with the capacity to view total

project needs and anticipate future results. Training and Development Specialist who adds value to organizations by

contributing to growth and driving profitability as a trusted adviser and strategic business partner. I strive for safety and great customer service.

HIGHLIGHTS

Time management

Scheduling

Strong problem solver

Labor relations

Works well under pressure

Flexible

Self-starter

Strategic thinker

ACCOMPLISHMENTS

2018- At Weststar created a culture of safety that has produced zero MVA’s or injuries10 straight months

2017/2018- At Weststar improved customer service which has increased sales and better working relationships

2016 Three-Way Chevrolet Commercial Fleet Salesman of the Year

Three-Way Chevrolet Retail Salesman of the Month September 2014, October 2014

Three-Way Chevrolet Fleet Salesman of the Month August 2015, November 2015, January 2016, March 2016,

April 2016, August 2016 October 2016 December 2016

2010 Humanitarian of the Year, City of Shafter

2010 Second place Body Exchange Biggest Loser competition

Increased sales over a ten year period in the food industry.

Decreased costs over a ten year period with vendors and payroll. Board Member - Oildale Leadership Alliance 2012-2014

Former Board Member - Shafter Chamber of Commerce 2010-2011

EXPERIENCE

MONARCH HOME SALES

Bakersfield,Ca

Comfort specialist- 11/18-12 /18 Educated customers on their current HVAC systems. Traveled throughout the San Joaquin valley in a company car. Handled writing contracts with customers and setting up installation dates.

WESTSTAR

Shafter, Ca

General Manager- 09/2017-11/2018. Manage relationships in a professional and courteous fashion. Control operational aspects in all areas of responsibility to include performance and effectiveness. Responsible for customer KPI’s such as performance and safety. Establish and update training and education programs. Maintain proper staffing to meet demands of the company. Coach and mentor staff. Verify driver DOT and safety compliance. Oversee upkeep, housekeeping and safety compliance of the company’s facilities. Responsible for PowerPoint presentations and public speaking. Responsible for employee discipline, write-ups and verbal warnings through documentation. Currently oversee 80 employees. Responsible for engineering out the hazards with my safety department and implementing corrective action. Attends regular safety meetings which are 5 times a month.

THREE-WAY CHEVROLET

Bakersfield, CA

Retail/Commercial Salesman 03/2014-current. Retail salesman for Chevrolet/Cadillac from 03/14 to 05/15. Moved to fleet from 06/15 to current. Currently seeking commercial accounts. I handle proposals from financing to leasing. I network across many associations and network with many city chambers. I have developed marketing brochures for the fleet department. 37 months of meeting sales quota. Strong closing skills that have increased General Motors sales.

PAPPY'S COFFEE SHOP

Bakersfield, Ca

General Manager 01/2002 to 04/2013 Managed team of 15 employees. Defined strategy and business plan for future growth. Executed integrated advertising campaign across multiple media channels. Increased profits by developing, initiating, and managing menu program. Handled all payroll and accounts payable. Set employees scheduling. Obtained Food Health and Safety certification.

WESTSTAR TRUCKING

Shafter, Ca

Logistics Coordinator 01/1997 to 12/2001 Implemented safety program and training videos. Attended major oil companies safety meetings. Reviewed new customer orders and requests and manually entered data into a centralized database. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 35 transportation employees. Coordinated approval processes of all accounts payable and accounts receivable invoices.

EDUCATION

Lean Six training- Current and online training 2018

BUSINESS ADMINISTRATION

Bakersfield College, Bakersfield, Ca

Coursework in Business Administration.

Lean Six and Gemba trained- Weststar

Proficient in Microsoft word, Excel.

Skills in Project Management and Logistics

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