Customer Service Administrative Assistant

THERESA PAULETTI

*B Vetter Lane, Rochester, NH **867 C: 603-***-**** ************@*****.***

SUMMARY

I am a professional with excellent management skills along with a strong ability to communicate effectively and powerful organizational skills that were applied as a Child Care Specialist and as an Administrative Supervisor.

SKILLS Quick Learner Client Focused Customer Service

Results oriented Training and Development Proof Reading

Data Entry Transcription

Microsoft Office File/Records Maintenance

EXPERIENCE

01/1995 to 8/2018 Child Care Specialist

Self Employed Rochester, NH

Residential In-Home Child Care Specialist Supplied care for 1to 6 children at a time of varying ages from infant to 12, provided safe and clean environment for children, kept children active with learning and physical activity, always strived to give excellent care.

10/1990 to 08/1995 Administrative Services Supervisor

Hastings-Tapley Insurance Agency, Inc. Cambridge, MA

Administrative Services Department, Supervisor. Primary responsibilities

included: supervising word processing staff, supervising switchboard operator to include troubleshooting various problems with telephone system, software, etc. and supervising mailroom staff. Responsibilities also included training and backup for word processing, backup to switchboard and backup to mail staff. Reviewed and provided comments on the adequacy of documents and procedures and took necessary steps to cure any deficiencies. Ordered stationery and office supplies for the company.

05/1988 to 10/1990 Administrative Services/ Assistant Supervisor

Hastings-Tapley Insurance Agency, Inc. Woburn, MA

Administrative Services Department, Assistant Supervisor. Primary

responsibilities included distribution and participation of word processing, text entry to include memoranda, letters, charts, proposals, etc., reviewed and coordinated incoming and outgoing mail and supervised switchboard operator. In charge of team and reported back to manager; backup person for all areas.

EDUCATION AND TRAINING

1982 Medford High School Medford, MA, United States

1989 Bunker Hill Community College Boston, MA, United States

Certificate in Business Computer Programming

Certificate in Word Processing

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