Customer Service Specialist

SalimRaza Khoja

**** ***** ***-***** ****, TX ***79 281-***-**** - *********@*****.***

PROFESSIONAL SUMMARY:

Motivated customer service specialist with over 15 years’ retail experience in a fast-paced, team-based environment. Looking for a growth-oriented position where communication, technical, and managerial skills would be utilized.

SKILLS:

Exceptional communication skills

Strong client relations

MS Windows & Office proficient

Creative problem solver

Supervisory Experience (4 yrs.)

Network Basics

Experience building, upgrading, and troubleshooting PCs CERTIFICATIONS:

General Lines - Life, Accident and Health License

CompTIA A+ Certification Training Completed

WORK EXPERIENCE:

Benefit Advisor, 7/2018 to 12/2018

ASK Staffing, Inc. (AON) – Woodlands, Texas

Answered 100+ calls per day; addressed customer inquiries, issues, benefits, eligibility

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics

Managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider. Retail Sales Representative, 11/2017 to 2/2018

Vivint, Inc – Sugar Land, Texas

Interacted with consumers to best understand how to customize their individual needs

Presented Vivint packages, services and systems for potential customers

Educated customers on the benefits of energy savings Insurance Agent, 5/2017 to 11/2017

The Reliable Life Insurance Co. – Houston, Texas

Sell, conserve, and provide quality service to current and new policyholders in a ethical and professional manner

Record collections in the handheld, mark policyholder premium receipt books and remit all premiums according to company policies

Achieve premium growth of 3% or more on your agency by producing adequate new sales and maintain acceptable policy persistency, through proper conditions of account Used Clothing Supplier, 4/2016 to Present

Self Employed – Sugar Land, Texas

Help clients with their required need of supply

Fulfill orders & satisfy customers

Communicate with other suppliers and meet their demands Customer Service Advocate, 4/2015 to 4/2016

UnitedHealthcare Inc. - Sugar Land, Texas

Answered an average of 100 calls per day by addressing customer inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility and claims, financial spending accounts and correspondence.

Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.

Follow problems through to resolution across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues on behalf of the customer, in real time or through comprehensive and timely follow-up with the member.

Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance Customer Service – Inside Sales Representative, 5/2014 to 4/2015 enTouch Systems, Inc. - Houston, Texas

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information

Described product to existing and potential customers and accurately explained details and care of merchandise. Sell the products and services to customers.

Provided an elevated customer experience to generate a loyal clientele.

Accurately and quickly processed orders

Sales Associate, 12/2013 to 12/2015

Jared The Galleria of Jewelry – Sugar Land, Texas

Greeted customers entering the store to ascertain their needs and objections

Presented merchandise and detailed information on features and benefits and offered extended service plans and financing options

Worked with the entire sales team to provide a superior experience to all of our valued customers and met individual and team sales goals

Sales - Marketing Representative IAH, 6/2011 to 12/2013 StratMar Financial Retail Coverage, LLC - Houston, Texas

Promoted and established a quick rapport with potential buyers to sell face-to-face a major airline's credit card

(Chase and Continental).

Responsible and accountable for achieving individual sales goals as well as contributed as a team member to the achievement of the program goal.

Maintained superior, professional standards in areas of sales and customer service. Server Technician, 12/2009 to 6/2011

Hewlett Packard Enterprise – Houston, Texas

Performed diagnostics and troubleshot server issues

Repaired glitched servers on supply chain to restore it back to working condition

Tested and observed server working conditions

Telephone Banker II, 4/2005 to 12/2009

J. P. Morgan Chase & Company - Houston, Texas

Managed and answered an average of 100 calls per day by addressing customer inquiries, and articulating solutions to satisfy customer needs and complex customer concerns.

Interacted with customers in a warm, helpful manner to build credibility and rapport document information as required by Telephone Banking processes and procedures.

Applied appropriate tools available to resolve customer needs in a timely manner and escalated concerns to appropriate levels after utilizing available tools/resources.

Provided Unit Managers/management staff with first-hand customer feedback regarding products and services. Took initiative to become and remain knowledgeable about the bank's continually changing products and services.

Basic consumer deposits including sales referrals and sales of appropriate retail products. EDUCATION:

Bachelor of Science: Math / Geology & Physics, 1982 University of Karachi - Karachi, Pakistan

LANGUAGE SKILLS:

Urdu, Sindhi, Punjabi, Gujarati

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