Mental Health Service Representative
Resume:
Venetta Simmons
Ridgeland MS 39157
**************@*****.***
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Skills
Medical professional with more than 18 years business experience in the occupational healthcare field. Past and current responsibilities include working with individuals possessing mental health problems, disabilities, injuries and/or impairments.
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Experience
Oxford Healthcare/ IDD Waiver Quality Assurance Coordinator
December 2013- PRESENT, Jackson, MS
●Implement and enforce policies and maintain systems to ensure compliance with contracts ( record-keeping, documentation, etc.)
●Conduct internal on site audits using state compliance tool
●Conduct desk audits for local offices
●Review client satisfaction surveys/reports for all offices in the state in order to ensure compliance
●Educate staff on current policy and procedures concerning all waiver programs
●Implement and maintain office procedures, including the maintenance of the Policies and Procedures Manual
●Provide support to the branch offices for the entire state
●Oversees program of compiling /tracking documentation for IDD Waiver clients to remain within DMH guidelines/time requirements
●Complete initial paperwork for all new clients in the IDD Waiver program
●Maintains files statewide to comply with DMH guidelines
●Assist with answering phone lines as needed
●Assist with audits by supplying needed documentation
●Communicates with Regional Centers/Support Coordinators/Family members on a consistent basis
●Assist all branch offices with client intake and maintains/updates files as needed
●Maintain ongoing client files
Hospice Ministries/ Office Manager
May 2005- October 2013, Ridgeland MS
●Coordinates the day-to-day functions of the branch office
●Liaison with the field staff
●Check all nurses and nurses aide notes turned in against the schedule book and route sheet
●Send original notes to medical records
●Process admissions to insure the required information is completed
●Coordination of nurses aides which include patient assignments, daily schedules, supervised visits, unsupervised visits and initial supervised visits
●Prepare daily census report each morning
●Communicate with field staff as needed
●Prepare for patient team conference each week
●Coordinate paperwork to ensure that each patient has a care plan to be discussed in team meetings
●Keep records of all team minutes
●Copy needed information for field staff (admissions, care plans, HHA assignments, etc.)
●Keep nurses call books up to date
●Maintain accurate current patient list
●Assist field staff with retrieving patient supplies
●Assist admission nurses as needed
●Coordinate the assembly of admission packets and evaluation packets
●Notify the team of all changes in the census which includes deaths, discharges and transfers
●Take referral calls when needed
●Attend in-services as required
Tenet Healthcare Systems
Emergency Department Admitting & Service Representative
September 2001- May 2005, Charlotte NC
●Supervise, manage and often train emergency office staff of five during an 8-12 hour shift
●Primary area of responsibility include interviewing and explaining financial policies and procedures to patients
●Play a vital role in the departments success by collecting co-payments and verifying patients’ insurance benefits
●Ability to interact and communicate effectively by phone with a variety of individual patients concerns and needs
●Demonstrate excellent written and oral communication skills
●Answer multiple phone lines while filing, faxing and organizing nightly emergency department ledgers
●Receive cash, check, credit card receipts and maintain emergency department ledger and computer records on a nightly basis
●Received 99.2% accuracy or above on Quality Assurance Application Employee Monthly Report
●Identifying and analyzing patients problems or complaints in a prompt and timely service manner
●Multi-task and prioritize in a fast paced environment while maintaining a dependable and reliable work ethic
●Organized materials and documents for view by emergency department medical staff which includes ER Physicians, Nurses, Consult Physicians, Psychiatric Physicians and Psychiatric Nursing staff
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Education
The Arc of Mississippi/ Continuing Education
December 2013- Current
The Arc promotes and protects the human rights of individual people with intellectual and developmental disabilities and actively supports their full inclusion and participation in the community throughout their lifetimes
Education is ongoing and continuous per the Department of Mental Health guidelines
●Completed 35.5 contact hours which include the direct course studies of
●Community Inclusion
●Natural Supports
●Employment Supports
●Strategies of Enhanced Communication
●Rights of Choice
●Personal Care
●Person Centered Planning
●Positive Behavior Supports
●Safety Risk
●Supporting Jobs and Careers
●Foundations of Employment
●Performance Coaching and Supports
●Exploring Depression
●Cultural Competence
●Diabetes Exploration
●Individuals Rights of Choice
●Autism Studies
●Cerebral Palsy Studies
Alcorn State University/ Field of Study
Bachelor of Science, Journalism
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