HR Coordinator

Hayley Ward

********@*****.*** 248-***-**** Chicago, IL 60613

SUMMARY

Driven manager aspiring to obtain a key role in a growing organization with a focus on customer satisfaction, employee satisfaction, and continuous improvement.

SKILLS

Team Management Customer Relations Budget Planning Training and Development Scheduling Recruiting and Hiring Payroll Excellent Organization Microsoft Office Time Management Problem Solving

PROFESSIONAL EXPERIENCE

GOLDFISH SWIM SCHOOL Burr Ridge, IL May 2016 – Present

General Manager/HR Coordinator

Results-oriented General Manager with a comprehensive background in human resources and employee empowerment. Dedicated to providing excellent customer service and making operational and procedural improvements.

Developed a strong knowledge of the company’s products and services in order to improve the quality of customer service

Increased the client base from 1000 students to 1800 students in under two years

Recruit, interview, onboard and promote employees in a variety of roles

Train and develop employee skills in order to assist with future aspirations and career development

Schedule and supervise the daily activities of 30+ employees, including manager/supervisor roles

Clearly set, define and communicate expectations with team members

Efficiently resolve member issues and concerns with proactive problem solving

Effectively analyze class offerings and booking percentages to better align with customer demand

Continually oversee that all pool operations are running smoothly

GOLDFISH SWIM SCHOOL Burr Ridge, IL June 2014 – May 2016

Assistant General Manager

Hired in to develop a new location with a focus on developing a brand new employee and customer base.

Assisted with increasing the employee base from 2 to 22 and the client base from 0 to 800 within first year of operations

Had key role with the rollout of various business-opening procedures

Responsible for all initial recruiting, scheduling and training

Set up key processes and tools in order to receive employee and customer feedback for future growth of business

CAMPUS STREET SPORTSWEAR East Lansing, MI August 2009 – September 2013

Associate/Manager

Trained all new employees on various store procedures

Promoted from key holder to manager after two years

Assisted with merchandise selections and purchasing

Continuously organized the store to ensure all customers had an appealing and smooth experience

EDUCATION

Michigan State University 2012

Bachelor of Science in Athletic Training

Michigan State University 2018

Certificate in Human Resources Management

OTHER ACTIVIITES

Volunteer at Sarah’s Circle, Players Rec Volleyball, Fitness Enthusiast

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