Software Engineer

ANUP KUMAR SUBEDI

Ottawa, Ontario Phone: 613-***-**** E-mail: **********@*******.***

Website: www.anupsubedi.com Linkedin: https://ca.linkedin.com/in/subedianup

SKILLS SUMMARY

Hardware / Software Installation Analytical and Troubleshooting System Administration Network Configuration Security Technical Support Research TCP/IP DNS DHCP LAN/WAN CISCO Vmware Excellent Interpersonal and communication Skill Upgrade IT Systems Backup Software Database Windows / Linux Server Training windows 7/10 Server 2012/2016 Office 2010/365

CONTINUAL LEARNING

Recently completed the ITIL certification courseware 2018

Currently studying CISSP certification courseware 2019

PROFESSIONAL EXPERIENCE

Technical Support Engineer January 2017- October 2017

SOPHOS Inc., Ottawa, ON-Canada

Responsibilities:

Provided support over the phone for installation, upgrading, and migration of different Sophos products to global clients

Identified the root cause of problems facing clients and resolved problems using company databases, customer information, and collaboration with other departments

Scheduled and hosted remote meetings with clients via LogMeIn Rescue to install Sophos products following install documentation and knowledge-based articles

Installed and configured Sophos Enterprise Console, endpoints in Windows, Linux and Mac OS Systems

Answered customer queries while installing Sophos Products and recommended other Sophos products to customers

Escalated cases to the level 2/3 and worked collaboratively to solve unresolved cases

Assisted customers with manual and knowledge-based articles to help them install, uninstall, update and migrate the products

Computer Systems Analyst February 2010- April 2014

System Analysis & Software Solutions (SASS) P. Ltd

Responsibilities:

Carried out infrastructure planning, GAP analysis, cost/benefit analysis, and feasibility study of the IT system and finalized inception report

Develop documents and revise system design procedures, test procedures, and quality standards, including working on development projects

Facilitated technical training, carried out demonstrations and set up presentations for newly deployed systems, software, hardware and network

Provide application support and maintenance including daily checks, minor fixes or changes and minor application upgrades patches

Performed L2 troubleshooting on and assisted with network connectivity issues, Windows Installation, repair, upgrade, maintenance, email accounts, network printing, and application issues

Troubleshoot all in-office equipment, fax machines, and copiers

Developed and implemented ITIL best practices processes and procedures

System Analyst July 2007 – Jan 2010

Goldengate International College (Contract)

Responsibilities:

Provide Level 2 support in response to queries received by the IT Helpdesk

Designed, configured and implemented college computer lab as well as office network using LAN and wireless system

Researched and negotiated with vendors the purchase of software and hardware technologies to ensure network projects were managed and successfully completed

Led deployment and integration of networking, software applications and security requirements for the organization

Installed, relocated, and upgraded the onsite Cisco switches, and routers

Recommended design changes for network systems that included router, switch, and firewall configuration

Maintained data security, server backup in a proper way and disaster recovery system

Consult with IT engineers to gather information about intel, design changes, and gather requirements in order to prepare a solution

Regularly checked and maintained different licenses used on the server, operating systems, and other software to ensure that all systems are up to date

System Administrator July 2007 – March 2010

NEFEJ (Contract)

Responsibilities:

Integrated application software and hardware configuration changes

Maintained the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications

Documented all incidents and instances of failure and technical glitches according to predefined protocols

Troubleshoot system failures and problems, providing solutions to restore functionality and minimize downtime

Installed different windows operating system or other programs and drivers to resolve errors

Installed systems with the latest virus updates, and ensured that they are updated on a regular basis

Designed and installed and configured internal computer networks and sharing printer and folders

IT Support Specialist Jun 2005 – March 2010

Radio Sagarmatha (Contract)

Responsibilities:

Managed Windows and Linux servers and configured internal network with both Ethernet and wireless

Installed and configured VMware as Hyper-V as per requirement

Regularly checked and maintained different licenses used on the server, operating systems, and other software to ensure that all systems are up to date

Utilized Active Directory for account maintenance, unlocks, password resets, and system/network administration

Identified the problems in an operating system, software programs, hardware and network and troubleshoot with different technics and diagnosed the problem with prescribed guidelines

Arranged and setup network shared drives and printers

Worked with the fundamental principles of ITIL

Application/Computer Support Analyst July 2004 – May 2005

Himalayan Infosys P. Ltd

Responsibilities:

Provided L1 on-site support to customers via telephone, email and through tickets

Worked with the team on application upgrades, testing, patches and keeping accurate and detailed notes on all fixed application issues in the help desk tracking software

Researched, designed and modified features to meet client specific needs

Supported and troubleshot remote desktop users, hardware, software, and network connectivity in an enterprise environment including but not limited to workstations, laptops, thin clients and printers

Assisted in physical build and upgrade of servers including RAM installation, Hard Drive upgrades, CPU upgrades as well as other hardware components

Computer Technician Jan 2000 – Feb 2004

Panorama Digital Lab (Contract)

Responsibilities:

Performed computer maintenance, software upgrades, applied critical security updates and hot fixes to the Windows operating systems

Troubleshoot computer hardware and software, Networking, printers, scanners, email and operating systems issues

Installed and configured and supported all applications, such as MS Windows, MS Office, Antivirus, Adobe Photo Shop and Deep Freeze

Diagnosed, analysed and removed various forms of malware, virus, spyware, and other malicious items using various tools such as AVG, Malwarebytes, Kaspersky, and other various security tools

OTHER WORK EXPERIENCE

Cashier May 2014- August 2015

Shell Canada Inc., Ottawa, Canada

Responsibilities:

Welcomed and greeted customers with a smile as they enter into premises

Operated the POS system to process cash and credit and debit card transactions and tender change and receipts

Ensured that the area around the gas pumps and the convenience store is cleaned and maintained properly

Kept a complete track of number and type of sales performed each day

EDUCATION

Advanced Network Security Professional

Willis College of Business, Technology & Healthcare, Ottawa, Canada

2016

Masters of Science in Information System Engineering

Canadian Equivalency

University of Toronto: Comparative Education Service (CES)

Educational Credential Assessment Report, Ref# 47180

2010

Bachelors in Computer Engineering

Canadian Equivalency

University of Toronto: Comparative Education Service (CES)

Educational Credential Assessment Report, Ref# 47180

2005

SECURITY

Reliability security clearance (Expiration date January 2027)

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