Outreach Worker

Chance H. Yagabo

*** **** ** * *** ****, Williston, ND, 58801

Email: ******@*****.*** Cell: 701-***-****

SKILLS SUMMARY

Dynamic and results-oriented person, seeking to be part of a highly expert solution-oriented team. Exceptional work ethic and willingness to take initiative. Unique ability to identify problems and offer creative solutions for implementation. Excellent interpersonal, organizational, planning, and computer skills. Strong cross-cultural background. Fluent in English, Swahili, Kinyarwanda, Kirundi, and Kinyamulenge; Knowledge of basic French.

EDUCATION

University of South Dakota Vermillion, SD

BS in Criminal Justice and Minor in Political Science Graduation Date : December 2016

WORK EXPERIENCE

City of Sioux Falls July 2017- Jan 2019

Provided assistance to refugee nurse case manager.

Served as liaison between the newly arrived refugee and medical services

Assisted with transporting patient to and from medical appointments

A to Z world Languages Sioux Falls, SD August 2015- Jan 2019

Assisted in interpreting, and Translating for individuals with limited english proficiency

Security Guard at Avera McKennan Hospital Sioux Falls, SD June-August 2014

• Patrolled the campus of hospital and issued parking citations

·Escorted patients and staffs to hospital rooms by request

·Assisted with transportation and admitting of difficult patients (psychiatric, intoxicated)

·Trained on appropriate and safe use of pepper spray, baton, and handcuffs

Team Leader at SDSU Upward Bound Program Brookings, SD May-July 2013

·Supervised high school students and assisted in their preparation for higher education

·Reinforced the policies of the program and maintained confidential information

·Encouraged students and served as a role model

Customer Service at JCPenny Retail Store Sioux Falls, SD September 2009-May 2011

·Provided exceptional customer service

·Assisted guests to locate merchandise and rang up purchases

·Appropriately communicated with and assisted customers with complaints or disputes

Manufacturer at Adams Thermal System Canton, SD May 2012 – August 2013

Assisted in the manufacturing of automobile engine cooling system

Helped to ensure a safe, consistent, and quality work environment

Local Mining Company Goma D.R.C. April 2005 – October 2006

Assisted in extracting precious stones from the ground

Inspected and stored precious stones in the basket

LEADERSHIP

·Member of African Student Association at USD

·Member of ROTC at USD

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