Krishnan Venugopalan

Flat No **, Narayana Arihant Ocean Towers, 77 Wallaja Road, Chennai – 600002

Contact: +91-979******* (M); Email: ac8aab@r.postjobfree.com

IT BUSINESS ANALYST

Seeking senior level assignments across Digital Payment Domain

Seasoned professional with 29 years of experience in Payment Processing Risk Management, Business/ Systems Analysis, Software Design & Development, Testing & Application Deployment, Project Management, Business Consultancy, Client Relationship Management, Team Management. Last worked as a Sr. Project Manager - Development with FIS Global Business Solutions India Private Limited.

Possess complete knowledge of all functional areas with expertise in Software Development Life Cycle (SDLC) and defining need assessment, business process understanding, requirement mapping, functional documentation, project scope, assessing and managing project risks, User Acceptance Testing, procedure development, training, business process re-engineering, final project execution/documentation and presenting results to key stakeholders.

Skilled at handling end-to-end implementation of projects right from inception, requirement specifications, development, testing, implementation and post-production issue handling. Expertise in working on various features like EMV, Apple Pay, Tokenization for Card Industry in Retail, Card Not Present, MOTO environment.

Well versed in application analysis and design using Designer2000 and Visio, development using C++, Tuxedo, Oracle, VB5.0, and Ingress 4GL as well as Project Management using tools like Timeline and Outlook. Possess working knowledge of SEI-CMM Methodology along with various quality assurance activities like functional, performance, and stress tests.

Demonstrated excellence in identifying business problems, formulate tactical plans, initiate change and implement effective business strategies in challenging environments to enhance revenue generation, market share expansion and profitability.

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An assertive manager with strong aptitude in developing, leading, hiring, training highly effective work teams; possess outstanding motivational abilities to facilitate attainment of strategic goals and bottom line objectives. Excellent communication, negotiation, analytical, problem solving, organizational and inter-personal skills.

PROFESSIONAL EXPERIENCE

FIS GLOBAL BUSINESS SOLUTIONS INDIA PRIVATE LIMITED Jun 2005 - Mar 2018

Senior Project Manager - Development

Title: ClearCommerce

Duration: Jun 2005 - Mar 2018

Environment: C++, Oracle, SQL Server 2000, Windows 2000, Solaris, HP-UX, In-house XML based automated testing tool (Phoenix).

Synopsis: ClearCommerce creates software for real time credit card processing and fraud protection via a C++, component based, pipelined transaction processing product called the ClearCommerce Engine. The product serves as an interface to many processors and merchants including Bank of America Merchant Services, Barclay Cards, Payment echSalem, FDMS South, FDMS North, FDMS Nashville, Wells Fargo, PayPal, and Apple.

Responsibilities:

Managed a team of 12+ members and assigned project work to the team.

Provided development and testing work for various processor components.

Directed software design and development while remaining focused on client needs.

Interacted with onshore-offshore resources for transition and handshaking of critical work units.

Interfaced with business analysts, developers and technical support to determine optimal specifications.

Involved in setting up the team and development of the environment offshore

Reviewed 3rd party payment processor specifications and estimated, sized as well as done Swag for the projects at the requirement phase.

Created software design & requirement specifications and reviewed the design and code.

Liaised with onsite team on various projects.

Programmed for the product on different development areas like Cryptography, different server connections like TCP/IP, HTTPS, FTP/FTPS, ICU (Internationalization).

Followed the ClearCommerce Software Design Process to code payment processor components.

Updated existing payment processors to provide functionality detailed in specifications.

Built the payment processor components using the ClearCommerce build tools and process.

Performed functional and unit testing of processor components using an internally developed, XML based automated test framework.

TECHSPAN Apr 2000 - Jun 2005

Projects Handled:

Organization: Techspan

Client: ClearCommerce, Austin, Texas, USA

Role: Software Consultant

Duration: Jan 2004 - Jun 2005

Synopsis: ClearCommerce creates software for real time credit card processing and fraud protection via a C++, component based, pipelined transaction processing product called the ClearCommerce Engine.

Environment: C++, Oracle, SQL Server 2000, Windows 2000, Solaris, HP-UX, In-house XML based automated testing tool (Phoenix).

Responsibilities:

Provide outsourcing development and testing work for various processor components. Responsibilities include:

Reviewing 3rd party specifications

Creating Software Requirements Specifications

Creating Software Design Specifications

Following the ClearCommerce Software Design Process to code payment processor components.

Updating existing payment processors to provide functionality detailed in specifications.

Building the payment processor components using the ClearCommerce build tools and process.

Performing functional and unit testing of processor components using an internally developed, XML based automated test framework.

Organization: Techspan

Client: ClearCommerce, Austin, Texas, USA

Duration: Apr 2002 - Dec 2003

Role: Consultant

Environment: C++, Oracle, SQL Server 2000, Windows 2000, Solaris, HP-UX, In-house XML based automated testing tool (Phoenix).

Responsibilities:

Evaluated, product quality for multiple versions of the ClearCommerce Engine product.

Performed functional and system verification testing including:

oUtilizing Rational Pure Coverage to re-architect Fraud component automated functional tests to meet functional coverage goals.

oFunctional UI verification.

Instrumental in stress testing of the system based on a documented use scenario.

Performed testing of the system utilizing an internally developed test harness.

Involved in the functional verification of several payment processor components.

Organization: Techspan

Client: Clarify, San Jose, California, USA

Duration: Oct 2001 - Mar 2002

Role: Software Consultant

Environment: AIX4.3.3, Perl and shell scripting, UDB-Db2, C++.

Synopsis: Clarify, which was purchased by Nortel and then by Amdocs, sells a CRM product by the name EFrontoffice. The eFrontoffice suite is supported on the following platforms:

oWindows NT/MSSQL97 & Oracle/Weblogic

oSolaris 2.7/Oracle 8.1.6/Weblogic/Netscape

Responsibilities:

Involved in debugging build problems on AIX.

Ported the eFrontoffice 10.1 suite of applications to the following platform combinations:

oSolaris8/Oracle/Weblogic/Apache/Netscape

oHP/Sybase/Weblogic/Apache

oAIX/Oracle/WLS 10.1

oAIX/UDB/WLS 10.1

oAIX/Oracle/WLS iApps

oAIX/UDB/WLS iApps

Organization: Techspan

Client: ClearCommerce, Austin, Texas USA

Duration: Jun 2001 - Sep 2001

Role: Software Consultant

Environment: Java, C++, Oracle 9i, SQL Server 2000, Windows 2000, Solaris, HP-UX

Responsibilities:

Performed development and quality assurance of a web-based application that provided a secure Internet payment infrastructure utilizing a safedebit card. It included:

oFunctional testing of the client applet and a servlet.

oWorking with development to resolve and verify defects.

Organization: Techspan

Client: ClearCommerce, Austin, Texas USA

Duration: Nov 2000 - Apr 2001

Role: Consultant

Environment: C++, Oracle 9i, SQL Server 2000, Windows 2000, Solaris, HP-UX, In-house XML based automated testing tool (Phoenix).

Responsibilities:

Made significant changes to the C++ based code of the ClearCommerce Engine product to support a German and UK internationalization release.

This development experienced gave me a broad understanding of all of the components of the product since I needed to modify significant components to support internationalization and localization requirements.

Performed quality assurance duties for a major release of the ClearCommerce Engine.

Utilized the Remedy defect tracking tool and internally developed automated testing tool to provide information and results.

Organization: Techspan

Client: Globeset, Austin, Texas USA

Duration: Apr 2000 - Oct 2000

Role: Software Consultant

Environment: C, C++, Cold fusion, Apache web server, Java, NT, Solaris

Synopsis: Globeset was a global supplier of secure epayment infrastructure services and products.

Responsibilities:

Learned the secure electronic transaction products such as Globeset Server wallet, Gateway, and Server POS products by installing and using the products.

Handled technical support calls and provided input regarding product enhancements.

Identified defects and worked to provide patches to customers.

Utilized CVS source code control system.

ST MICROELECTRONICS Sep 1993 - Feb 2000

Projects Handled:

Organization: ST Microelectronics

Client: ST Microelectronics Worldwide

Duration: Jan 1999 - Feb 2000

Environment: Pro*C, Tuxedo,Oracle, Dell Pcs, HP-UX servers

Role: Project Manager

Synopsis: Worked on the Worldwide Logistics System which was developed to meet all the logistics needs of the company

Responsibilities:

Involved in analyzing and designing the logistics system at the client site in France.

Liaised with the team's activity, planning, and tracking.

Utilized Tuxedo/Q and host-connect to build interfaces between the central system and all the plants and warehouses.

Organization: ST Microelectronics

Client: ST Microelectronics Worldwide

Duration: May 1998 - Dec 1998

Role: Project Manager

Environment: Dell PCs, HP-UX servers

Synopsis: The software was an order processing system developed in VB5.0, Tuxedo, and Oracle. It facilitated the ability of the marketing sites to connect to a central database for order entry.

Responsibilities:

Successfully planned the migration to Oracle, Tuxedo, and VB5.0.

Involved in the development of various tuxedo services that were directly called from the front end.

Monitored the performance activities and improved the tuxedo environment as per requirement.

Interfaced with the database team for various activities related to Oracle.

Organization: ST Microelectronics

Client: ST Microelectronics Worldwide

Duration: Mar 1997 - Mar 1998

Role: Project Manager

Environment: Dell PCs, HP-UX servers Ingress/W-4GL/ABF

Synopsis: The software was a Sales General Agreement System which was developed to facilitate the ability of the worldwide marketing sites to connect to one single central database and enter the details regarding the contract between company and the customer.

Responsibilities:

Planned the migration to Oracle, Tuxedo, andVB5.0

Involved in the development of various Tuxedo services

Organization: ST Microelectronics

Client: ST Microelectronics Worldwide

Duration: March 1995 - Mar 1997

Role: Project Leader

Environment: Dell PCs, HP-UX servers

Synopsis: The Order Processing System was developed to facilitate the ability of the worldwide marketing sites to connect to a single central database for order entry. This application was used by over 200 (100 concurrent) users.

Responsibilities:

Involved in the development and testing of the application.

Instrumental in the deployment activity of sales order application worldwide.

Organization: ST Microelectronics

Client: ST Microelectronics Worldwide

Duration: Sep 1994 - Apr 1995

Role: Team Member

Environment: Dell PCs, HP-UX servers

Synopsis: The software was a Sales General Agreement System which was developed to facilitate the ability of the worldwide marketing sites to connect to one single central database and enter the details regarding the contract between company and the customer. This application was used by around 70 concurrent users.

Responsibility: Involved in the development and testing of the application.

Organization: ST Micro Electronics

Client: ST Micro Electronics Ltd., World Wide

Environment: Dell PCs, HP-UX servers

Duration: Sep 1993 - Aug 1994

Role: Team Member

Synopsis: The Pricing System (Ingress/W4GL/ABF) system was facilitated the ability of marketing sites world over to connect to central database and enter the details regarding the price for a product. This price system is then used by Order processing and contract systems. This application was used by around 30 concurrent users.

Responsibilities: Involved in the development and testing of the application.

Hero Honda Motors Ltd. Nov 1989 - Aug 1993

Organization: Hero Honda Motors Ltd.

Client: Hero Honda Motors Ltd.

Duration: Nov 1989 - Aug 1993

Role: Team Member

Synopsis: Tool Monitoring System (Ingress / ABF) comprised of four modules -Receipts, Issues, MIS and Inventory control. The package was developed in an OLTP environment providing MIS reports, On-line Queries, Master Maintenance etc. using INGRES 6.4 on DG/ux 5.4

Responsibilities: Involved in the development and testing of the application.

ACADEMIC CREDENTIALS

Post Graduate Diploma in Computer Applications 1990

NIIT, New Delhi

Technical Skills

Systems: All Windows operating systems, Solaris, Linux, HP-UX, AIX 4.3.3

Languages: C++, C, Pro*C, XML, Perl, Shell Script, Inges-W4GL

Tools: Oracle, SQL Plus, Toad, Designer2000, Visio, CVS, Remedy, Jira, MKS, HP Fortify, Apache, Tomcat.

Middleware: Tuxedo

Databases: Oracle, Ingress 6.4, UDB-DB2, MS SQL Server 2000

Libraries/Framework: RSA, Open SSL, Certicom, ICU (Internationalization)

Business Domain: Payment Gateway processing through Credit cards, checks. Credit card risk management, Sales Order Processing

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