General Maneger

Carolina Nieves

*** ****** ** ***# ** YONKERS, NY 10705 Telephone#: 718-***-**** Email: *****************@*****.***

EDUCATION:

****-**** ****** ********* *******/CUNY Bronx, NY

Completed Associate Degree in Liberal Arts & Sciences [AA]

CERTIFICATES:

Completed CPR training and AED New York, NY

Zumba Instructor certified New York, NY

Life & Health License New York, NY

Personal Line License New York, NY

2003-2018 LUCILLE ROBERTS FITNESS FOR WOMEN New York, NY

General Manager

Attracts new members and retains current members by maintaining club operation and staff.

Promote club programs and events by working cooperatively with the assistant manager to maximize effectiveness of each program to assure the club efficiency.

Assure that all bank deposits are made daily; checks for accuracy, and attaches all deposits slips to daily reports.

Continuously educates, trains and review and procedure with entire team.

Assists with supervision of desk personnel, instructors, and personal training.

Maintain department supplies inventory by anticipating needs, placing orders and verify delivery.

Resolves member and employee issues by researching policies and procedures and providing answers and to reports resolution to the manager.

Promotes club services and activities; answering members questions and/or directs members to proper’s success information.

Initiates membership’s transition by explaining promotions, assist with application process.

Authorizes entry into the club through members’ club ID and account verification.

Establish priorities and goals, and recommended changes and suggestions.

Identify, plan and execute club improvements.

Maintains payroll information by collecting, calculating, and entering data.

Maintains payroll operations by following policies and procedures; reporting needed changes.

SKILLS:

Knowledge of Microsoft Word, Excel, Power Point, Publisher, Outlook, and the Internet.

Bilingual in English/Spanish.

Excellent management skills, multitasking, work ethic etc.

Valid NYS Driver’s License.

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