Customer Service Manager
Resume:
Mona Wright
Federal Way, WA *8003
**********@*****.***
** ***** **** *** **** employer with a focus on finance and employee benefits. I have used my analytical and organizational skills to develop best practices and efficiencies. I am an independent and self-motivated individual driven to use my skills to meet new challenges.
Skills:
Microsoft Office – Word, Excel, Outlook
Strong problem solving and analytic skills
SalesForce
BenefitPoint
GBAS
Work Experience:
Accounting Supervisor
Gallagher Benefit Services, Inc. Bellevue, WA
11/04 – Present
Achievements/Tasks
Manager/Supervisor (7 direct reports)
Accounts Payable
Accounts Receivable
Client Invoicing
Sales Reporting at branch and hub levels
Revenue Forecasting
Facilitate Consultant Licensing in 50 states and PR
Developed Consolidated Enrollment Forms and HR Forms-developed Best Practice
Developed Revenue tracking and collections systems – Best Practice
Bank Reconciliations (5 accounts)
Carrier Reconciliations
General Branch Support
Process development
System development – partnering with IT
Sarbanes-Oxley – developed best practice for SOX Compliance
ACA – developed processes to ensure clients were compliant with ACA rules and reporting
TPA premium collection, posting and disbursement both COBRA and Active. Developed Best Practice
Facilitate ACH and Wire processes and schedules Developed Best Practice
Office Manager
American Legal Copy, LLC Seattle, WA
08/00 – 11/04
Achievements/Tasks
Payroll – ADP and Paychex systems
B&O tax calculation and reporting
Accounts Payable
Accounts Receivable
Cash Management
Client Invoicing
Bank Reconciliation
Process development
Customer Service
Year-end reporting
Monthly P&L reports to partners
Soft collections with a focus on maintaining client relationship
References available upon request.
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