District Management, sales

Mike Svede

*** ****** ****, ******, ** *****

757-***-**** ******@**********.***

Operations- District / Regional Management

Customer Service and Retention• Business Development• P&L Forecasting

HR Management •Sales & Marketing Leadership •Training & Team Development

Leadership success in operations management and sales in a variety of business environments. Strategically executed business plans and delivered profitable financial results in competitive markets nationwide. Vision-driven and team oriented management style focused on employee motivation and morale. Entrepreneurial, energetic and committed.

Professional Experience:

TNSC - Recycled Metal and Parts Sales - Northeast North Carolina

August 2017 to present

Sales and Inventory Management

Responsible for the daily business operation including purchasing and selling of recyclable parts and metals. Employee team supervisor.

Liberty Tax Corporation- Virginia Beach, VA November 2012 to August 2017

Regional and District Management / Franchise Development / Franchise Support - Business Consultant / Special Projects

Responsible for the successful operation of multiple company owned locations throughout the United States. Currently in the Southern California market. Part of a troubleshooting compliance team.

•Part of the team that opened 300 nontraditional seasonal locations in 2012. Hired and developed training for 30 seasonal district managers across the United States. Managed facility logistics as well as staffing for 150 of those locations.

•Supervised up to 15 District reports as well as 400+ seasonal hourly employees.

•Provided corporate support for franchisees.

•Helped to create opportunity for people interested in becoming a Liberty Tax franchise owners. Assisted in sales calls and sales seminars.

Carvel Ice Cream- Virginia Beach, Chesapeake, VA November 2000- March 2013

District Manager- Cherry on Top of VA LLC

Multi-unit franchisee/ Operator for Carvel Ice Cream / Focus Brands. Carvel is a famous brand from the northeast that specializes in high quality soft serve ice cream as well as freshly made in store hard ice creams and cakes.

•Successfully increased revenue through providing great customer service in store, developing outside sales accounts and catered events.

•Focused on customer service, merchandising, team building, training, HR responsibilities and inventory control.

Dollar Financial Group- Hampton Roads, VA 1997-2000

District Manager

Responsible for up to 18 non-conventional retail finance centers which included several area manager and store manager direct reports.

•Consistently reached corporate financial milestones / goals.

•Controlled and managed cash ordering for centers as well as center financial and loan audits.

•Responsible and managed bad debt collection efforts for centers and district.

•Focused on customer service, team building, training, HR responsibilities and controls.

Tidewater Community College, Virginia Beach, VA -Business Administration

Seminar / courses; customer service, team building, time management, training, Microsoft Office, marketing

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