Terminal Manager

Jason A. Billows Plant/Transportation Manager

ac8a9a@r.postjobfree.com www.linkedin.com/in/jason-billows-88309721/ 815-***-**** Lockport, IL 60441

General Manager with 20 years of management experience in logistics, materials, warehousing, and shipping and receiving management for transportation and manufacturing industries. Expertise in shipping, relay, dock floor management, scheduling, and budgeting. Adept at promoting process controls and quality improvement initiatives to reduce costs and increase revenue. Effective at ensuring compliance with federal and state regulatory requirements, monitoring and enforcing quality control standards. Strong leader with acute business acumen and expertise in building and leading high-performance teams to manage big-box shipping operations and ensure on-time deliveries.

Areas of Expertise include:

Strategic Planning and Strategic Direction

Risk Management

Strong Warehouse and Plant Management Skills

Team Building & Leadership

Knowledgeable in DOT Regulations and OSHA Regulations

Order Processing and Data Entry

Supply Chain Operations and MRP and ERP

Preventive Maintenance

Process Improvement

Third Party Logistics

Professional Experience

Alloy Sling Chains, Inc • Hazel Crest, IL • 09/04 – 10/18

Director of Operations

Define and implement strategy and business plan for engineering operations and vendor supply management. Coordinate manufacturing processes for three locations with more than 200k sq.ft., establishing production schedules, operational objectives, and work plans. Interview, hire, and train employees, developing and rolling out new policies on hiring and firing policies. Oversee all delivery and warehouse functions for nationwide delivery such as shipping, receiving, distribution, inventory, returns, and customer relations for all locations. Maintained high service levels by keeping a continuous workforce for over 10 years.

Key Accomplishments:

Lead continuous improvement, increasing warehouse efficiency by 20%, improving on-time deliveries from 80% to 94%, and increasing profits by 6% in one year by restructuring business line.

Built strong culture, producing 100% quality ratings and designed company safety standards and QC.

Responsible for all estimation and quoting of custom fabricated products. Develop bills of materials, and costing for all specialty job requirements including profit and loss management.

Developed standard operating procedures and internal controls for all shop positions.

Handled supply chain management functions including: procurement of raw materials, inventory management, inventory control, cycle counting, contract and supplier negotiation, inventory planning, strategic sourcing and replenishment. Managed inventory in excess of $10 million dollars.

Responsible for leading all human resource functions concerning employees: staff training, hiring, firing, discipline, new hire orientation, policy administration, conflict resolution, and motivation.

Managed capital funding requests up to $250k from project approval to closeout. Spearheaded large cost reduction in shop supply purchasing. Handled budget analysis and forecasts.

Coordinated audits, administering internal safety and OSHA audits; implemented customer scorecards and PPAP production processes to ensure qualification of materials and parts.

Championed implementation of ISO quality system, adding black belt resources to improve operational efficiencies; earned exceptional ratings and testimonials from clients on Survey Monkey.

Handled driver and fleet management with strong communication skills and leadership qualities.

YRC Freight • Chicago Heights, IL • 07/98 – 09/04

Terminal Operations Manager

Ensured operational excellence in customer service, logistics, and transportation, monitoring and maintaining day-to-day operations. Determined staffing needs and oversaw hiring process. Designed, developed, and implemented project control procedures. Responsible for all LTL shipments, inbound and outbound freight, relay, and dispatch.

Key Accomplishments:

Built high-performance team, conducting multiple performance reviews and helping employees develop strategies for improvement. Utilized strong staff supervision skills to keep employees on task.

Supervised team of five area managers and more than 50 associates, quickly and professionally resolving escalated service issues with strong relationship management; maintained high account retention rate. Excellent written communication with customers.

Prospected and developed new customers in territory, preparing and submitting purchase orders while maintaining strong client relationships, delivering exceptional customer service.

Oversaw terminal operations, driver management, dispatching drivers in and out of multiple rail yards throughout Chicago. Handled all inbound and outbound freight from Hub.

Directed financial operations, holding profit and loss responsibility and processing payroll.

Led continuous process improvements and metrics, boosting KPIs by identifying, troubleshooting, and resolving issues with customers and sales team.

Responsible for all claims’ investigation and reconciliation process and root cause analysis.

Reliability and flexibility are the cornerstones of my management style in addition to punctuality. Constantly collaborating with peers to improve bottom line profitability.

Utilized proprietary transportation management system for reporting and spreadsheets for analysis.

Managed over 200 indirect and direct reports, responsible for coaching, mentoring, and education.

Strong analytical thinking capabilities. Excellent customer service and customer satisfaction ratings.

Good judgment with strong ability to lead. Extremely competitive but still able to collaborate.

Self-starter who is proactive in setting goals and determining course of action for completion.

Strong ability to delegate while holding others accountable.

Ensure best practices are implemented and followed in a dynamic environment.

Technical Proficiency in Microsoft Office Suite and proprietary (TMS) transportation systems.

Education

Business Administration

Wichita State University • Wichita, KS

Recipient of Men's Golf Scholarship

Professional & Community Involvement

Program Director, Illinois T-Wolves Basketball, Present

Athletic Board Member & Board Member, St. Dennis School, 2017

Active Donor, MS, Parochial Education, and Jack Nicklaus Hospital, Present

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