Customer Service Sales

DEMETRIUS B. GREEN

Duluth, Georgia ****** 678-***-**** * *********.*.*****@*****.***

CAREER HIGHLIGHTS & ACHIEVEMENTS

Motivated to provide exemplary, profit-boosting customer service, and apply logistical, organizational, and administrative skills to improve workflow.

Comprehensive experience training and overseeing three new employees, leading daily team meetings, and giving constructive feedback to enhance team member performance.

Experienced in effective money management, overseeing budgets for sales, cash, marketing, expenses, inventory.

Selected out of 150 colleagues as Employee of the Month for closing a challenging and lucrative deal with a client worth $1.5 million and exceeding sales quota by $1 million.

Excelled as a team leader, holding regular employee meetings to discuss team objectives and delegate tasks, motivating employees, communicating clearly, and solving problems creatively.

Involved in the community through organizations such as Men on Point, a non-profit that specializes in mental health, crisis intervention, counseling, and support groups; and Blankets of Love, a non-profit that provides support, supplies, and services to the homeless population of downtown Atlanta.

Coordinated bi-monthly trip to various parts of the United States, during which the sales team attended the Dealers’ Association Show to discuss business and network with potential clients.

PROFESSIONAL EXPERIENCE

2013 - 2018 Sales Manager, United Acceptance, Inc., Smyrna, GA

Liaise with personnel and outside contacts to satisfy client needs and achieve company goals.

Identify areas requiring improvement in the company and collaborate with colleagues to create and implement solutions.

Complete and maintain accurate sales forecasts, gather data, generate reports, and complete sales projects including proposals and marketing campaigns.

Analyze customer needs and research customer requirements through first-party resources.

Participate in management meetings, manage sales team, and lead sales improvement initiatives.

Travel to surrounding states to identify and foster relationships with prospective clients, and initiate business with new clients, and perform routine follow-up calls as per company escalation procedure.

2006 - 2013 Senior Account Manager, VPSI Inc., Atlanta, GA

Maintain a fleet of more than 400 transport vehicles, inspecting vehicles and inventory as it arrives.

Manages 50 client accounts, providing excellent customer service by ensuring satisfaction with services provided.

Develop new business through company outreach and fostering relationships with customers by proactively assessing, clarifying, and validating customer needs on an ongoing basis.

Manage new account activities by coordinating initial interest meetings, orientation delivery, and courtesy follow-up call.

Work diligently to resolve complex issues in a fast-paced, high-performance environment while meeting work deadlines.

2005 - 2006 Account Manager, Gerald E. Moor & Associates

Provided excellent customer service that led to continued relationships with clients, generating more revenue.

Increased business by 12 percent by performing company outreach, following through on leads, and demonstrating business benefits to clients.

Earned annual revenue of more than $6 million.

EDUCATION Triton College, River Grove, IL, 1991

VOLUNTEER Men on Point, Blankets of Love

TECHNICAL Para Data, Crm Nobles, SAP Crm Database, System Microsoft office 365, Microsoft Dynamics, Microsoft Word, Sales Force, Auto Count, Drop Box, Lotus Notes, and Internet Explorer

REFERENCES Available Upon Request

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